Jacquie Goyena Elisabeth Parker_Productive Conversations About Race_UX Y'all 2022

Transcript

1. Productive Conversations about Race with Designers Jacquie Goyena + Elisabeth Parker ★
2. Inside our talk 1. What is Productive Conversation About Race? 2. How did PCAR begin? 3. What is PCAR like at SAS and how does it work? 4. What have we learned about PCAR? 5. Starting PCAR at your workplace. 6. Interesting being a PCAR facilitator? End: Resources ★
3. What is Productive Conversations About Race? aka PCAR ★
4. Productive Conversations About Race Why is it important? Anti-racism growth Normalize race conversation Supports a safe and inclusive work environment ★
5. Productive Conversations About Race Why is it important? Who is it for? PCAR is for everyone “I had a PCAR with my grandpa.” We will focus on professional work environments ★
6. Productive Conversations About Race Why is it important? Who is it for? Why designers? “UX empathy skills” Design-adjacent teams Note: 󰑔 American perspective ★
7. How did PCAR begin? ★
8. Engaging in Productive Conversations About Race with Dr. Shaun Harper How did PCAR begin? Black Initiatives Group SAS Product Design + → ★
9. What is PCAR like at SAS and how does it work? ★
10. What are PCAR sessions like? Session types Academic Take Action Processing Discussion Interactive X ★
11. How does a session work? Example materials Articles Book excerpts Infographics Newsletters Podcasts Videos Social media posts Beforehand Materials are distributed with the calendar invitation. Participants are expected to review a set number to all of the given materials before the session. ★
12. How does a session work? 1. Welcome 2. Review Expectations & Discussion Rules 3. What is [topic]? 4. Discuss materials 5. Discussion questions A typical PCAR agenda ★
13. PCAR Expectations Acknowledge that racism is a problem. For the sake of this conversation, we’ll be working with a shared understanding that racism is real and a problem. Acknowledge and expect emotion from yourself and others. It is important that people be allowed to express how they feel and for people to be okay with discomfort. Prepare to be challenged. We are here to learn and grow, so we’re going to get some things wrong and at times there will be misunderstandings. When discomfort happens, be patient and we will work to stay open to growth. ★
14. Discussion Rules Assume positive intent. Just because someone talks about something here doesn’t mean they want to talk about it in other settings or with other people. Don’t single others out or directly ask for first-hand accounts – let others share with agency. Share air time. Respect confidentiality. Everyone is here because they want to learn and improve. Don’t make assumptions about others’ motives, intents, or beliefs. We give each other grace because we trust each other to speak from a place of compassion. Speak personally, for yourself as an individual. ★
15. Discussion Rules Honor all voices. Hold space for others as they share. Participation in the conversation is voluntary. If you aren’t ready to speak, you can engage by listening actively. Use the chat for questions and comments if you don’t want to speak aloud. Call people and groups by the names and pronouns they ascribe to themselves. Absorb. Know that your time here is not only for your knowledge and benefit, but also for others in your life. Stay on topic. ★
16. Session topics and focuses AAPI Hate Crimes During COVID-19 Being a Better Ally [to BIPOC] at Work BIPOC Tone Policing Building a Toolkit for Talking About Race and Racism Identifying as White Intersectionality Model Minority Myth PCAR Redux [A Retrospective] Population Dynamics in the US Racial Justice Fatigue Racism and Design Reflecting on AAPI Heritage Month White Fragility White Privilege White Supremacy Seeing White ★
17. Real session example BIPOC Tone Policing Materials Book excerpt 2 articles 1 video ★
18. Real session example 1. Welcome 2. Review Expectations & Discussion Rules 3. What is Tone Policing? 4. Discuss materials 5. Discussion questions BIPOC Tone Policing Agenda Tone policing is a tactic used by those who have privilege to silence, control, devalue, or disengage from the ones who do not by focusing on the tone of what is being said rather than the content. ★
19. Real session example Have you witnessed or experienced racially motivated tone policing at work? What happened? What can be done to stop instances of tone policing at work? What changes can you make in your life now to self-educate and prevent tone policing in your relationships (coworkers, friends, relatives, loved ones, etc)? BIPOC Tone Policing Discussion When have you encountered racially motivated tone policing in your personal life? After reviewing these materials have you upon reflection realized you have encountered tone policing? Were you the instigator or the victim? What would you do differently now? ★
20. What have we learned about PCAR? ★
21. Anger. Sadness. Confusion. Shame. Regret. Attendees take hiatuses “Speaking personally for yourself as an individual” without white centering Trust builds over time Individual growth happens over time Have tissues on hand People think this is important Sometimes participants don’t review session pre-work Meet participants where they’re at in their own journeys What have we learned about PCAR? Our challenges and lessons learned. ★
22. Anger. Sadness. Confusion. Shame. Regret. Attendees take hiatuses “Speaking personally for yourself as an individual” itho84ut white centering Trust builds over time Individual growth happens over time 84.4% People think this is important ★
23. Starting PCAR at your workplace. ★
24. Speak to your manager and get them on board Start with a small team Start with an established group Find a cadence We recommend 1.5hr sessions Understand the composition of your team Start with academic sessions Groups have different starting places Starting PCAR at your workplace Where to begin. ★
25. Interested in being a PCAR facilitator? ★
26. 1. Facilitator, not expert 2. Pose questions rather than lecturing 3. Be prepared to steer the conversation 4. Listen actively 5. Allow silence to hang 6. Emotions from you are valid 7. Don’t direct your emotions at the group 8. Be patient with yourself and others 9. Circle back to critical comments or topics 10. Thank others for sharing 11. It’s okay to be a white facilitator Interested in being a PCAR facilitator? When you’re facilitating a PCAR session… ★
27. Resources for those beginning their anti-racism journey. ★
28. Resources for those beginning their anti-racism journey. Books Me and White Supremacy Layla Saad The Sum of Us Heather McGhee White Fragility Robin DiAngelo White Privilege: Unpacking the Invisible Knapsack Layla Saad Questions? Podcasts Seeing White John Biewen What does it mean to “inherit whiteness?” Baynard Woods ★