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In the customer's shoes
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Cesare Rocchi
November 10, 2015
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In the customer's shoes
Slides for my presentation at CocoaConf SJ 2015
Cesare Rocchi
November 10, 2015
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Transcript
In the customer’s shoes Cesare Rocchi @_funkyboy
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Designer and developer
podrover.com
Who are you?
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Inspiration Guts Guidance Trends
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“I solve problems”
“I know people”
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Empathy
Experiment
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More empathetic More egocentric
Managers are also …
Consumers
http://journals.ama.org/doi/10.1509/jmr.13.0296
Empathy can backfire
Empathy can backfire
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Talk
Observe
Listen
“People are weird”
“People are weird” (me, now)
@KHNilsson
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Cognitive Science
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perception representation problem solving navigation language processing
“It is worthwhile to understand universal cognitive tasks in order
to design our displays in accord with those tasks”. E. Tufte
Human Computer Interaction
Turn taking
Perception
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Gestalt
Retina Mind
Perception does not begin
Neissers Perceptual cycle Environment Knowledge Exploration
Neissers Perceptual cycle Environment Knowledge Exploration modifies
Neissers Perceptual cycle Environment Knowledge Exploration modifies directs
Neissers Perceptual cycle Environment Knowledge Exploration modifies directs samples
Perception is a loop
Perception is selective
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Environment Knowledge Exploration modifies directs samples
Knowledge
Schemas
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Cognitive load
Working Memory
Working Memory • 4-5 bits
Working Memory • 4-5 bits • Last 10 seconds
Sax Parsing <?xml version="1.0" encoding="UTF-8"?> <DocumentElement param="value"> <FirstElement> ¶ Some
Text </FirstElement> <?some_pi some_attr="some_value"?> <SecondElement param2="something"> Pre-Text <Inline>Inlined text</Inline> Post-text. </SecondElement> </DocumentElement>
Cognitive load
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Chunking
60602430365
??
60 seconds 60 minutes 24 hours 30 days/mo 365 days/year
White Space
required init(coder aDecoder: NSCoder) { super.init(coder: aDecoder) } override func
viewDidLoad() { super.viewDidLoad() } override func didReceiveMemoryWarning() { super.didReceiveMemoryWarning() }
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Color
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O E M E N M D D D O
M D E E O D M E C M M E C O O D W D E V D E
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Shape
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First impression
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Flow
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Bus test
Missed-the-exit-on-the -highway test
Habit
1. Cue
2. Routine
3. Reward
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Building a successful app is building perceptual a loop
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“Practice makes perfect.”
@_funkyboy