will share data in their ecosystems (partners, customers, suppliers), thereby improving OEE of their factory operations on average by 10%. Driven by the global pandemic, 50% of industrial manufacturing organizations will have invested in B2B digital commerce, thereby improving sales and marketing effectiveness by 15%. Chronic worker shortages will prompt 75% of supply chain organizations to prioritize automation investments resulting in productivity improvements of 10%. Half of all manufacturing supply chains will see the benefits of supply chain resiliency, resulting in a 10% reduction in disruption impact. 40% of G2000 companies will develop all new processes as remote-first designs, compared with the very limited number of remote-first processes in 2020. 50% of all supply chain forecasts will be automated using artificial intelligence, improving accuracy by 5 percentage points. 50% of G2000 manufacturers will adopt an API-led integration strategy to link applications as a single platform to improve agility and visibility across organizations. 30% of manufacturers will share applications with industry ecosystem partners to improve visibility and operational efficiency and ensure safety, security, and quality. 65% of G2000 OEMs will offer flexible service products going beyond standard contracts and consumables to achieve 90%+ customer retention and increase service margins by 5%. 50% of all supply chain forecasts will be automated through the use of artificial intelligence, improving accuracy by 5 percentage points. To improve long-term supply chain profitability, 70% of manufacturers in global supply chains will invest in software tools to support sustainability and circular economy business models. The adoption of cloud in the supply chain will grow by 25 percentage points driven in part by the specter of cyberthreats. To improve delivery speed, agility, and visibility for B2B and B2C customers, 35% of manufacturers will invest in order management software, resulting in a 25% improvement in OTIF fulfillment. From 2021 to 2027, the number of new physical assets and processes that are modeled as digital twins will increase from 5% to 60%, resulting in operational performance optimizations. 50% of industrial organizations will have developed an architecture for a unified data management strategy that securely prepares operational data for broader use across the enterprise. 30% of industrial organizations will incorporate centralized security management tools as a foundational component for bridging the IT/OT gap to facilitate contextualized OT security. 75% of new operational applications deployed at the edge will leverage containerization to enable a more open and composable architecture necessary for resilient operations. 70% of G2000 customers that have IT/OT initiatives will embark on new programs or double their spending with service partners as they race to infuse digital resiliency into their operations. 40% of G2000 firms will use AI, data governance, and a transformed organization to develop a resilient and distributed operational decision-making framework that drives 25% faster change execution. 30% of G2000 manufacturers will embed connected technologies to increase product reliability using operational insights that ensure uptime and support an optimized maintenance supply chain. 70% of lean initiatives will apply IT and OT converged data to these initiatives, resulting in 10% productivity gains compared with nondigital lean initiatives. Over 35% of industrial organizations globally will have installed private 5G infrastructure to accelerate process automation. 40% of organizations will utilize vision analytics in operations, moving beyond quality inspection and security use cases to those focused on performance, experience, and safety. Organizations that share data, applications, and operations with their industry ecosystem will realize a revenue increase of 3 percentage points higher than nonparticipants. 50% of the Fortune 500 will manage the value of shared ecosystem data via KPIs of improved operational productivity, ongoing customer engagement, and skills enhancement. 60% of industry ecosystems will establish open innovation hubs for cross-industry collaboration, shared application development, personalized customer engagement, and 5% YoY participant growth. 25% of industry organizations will utilize venture capital subsidiaries and funding from industry partners to accelerate ecosystem scale, finance green initiatives, and spark new innovation. 50% of federal governments will take an active role in industry ecosystem development, scale, and support through legislation, financing, security, and digital and physical infrastructure. 80% of industry ecosystem orchestrators will mandate a uniform ESG policy for industry ecosystem participants through a governance platform and applications for initial and ongoing verification. 80% of industry ecosystem participants will leverage their own product, asset, and process digital twins to share data and insight with other participants. Blockchain will find its killer application with industry ecosystems, as 80% of Global 2000 organizations use distributed ledgers in their ecosystem initiatives to establish and assure trust. 25% of the new application portfolio of global and local public, private, and nonprofit organizations will consist of consortia-developed applications within their industry ecosystem. On average, 30% of Global 2000 company revenue will derive from industry ecosystem shared data, applications, and operations initiatives with partners, industry entities, and business networks. 2 0 2 2 2 0 2 3 2 0 2 4 2 0 2 5 2 0 2 6 2 0 2 7 Over 60% of organizations will rely on low-code platforms and tools to build smart custom applications that can support connected manufacturing needs while reducing deployment efforts by 33%. Driven by increased demand for environmental accountability in manufacturing ecosystems, 40% of G2000 manufacturers will use traceability technologies to mitigate risk and boost transparency. 40% of organizations will utilize vision analytics in operations, moving beyond quality inspection and security use cases to those focused on performance, experience, and safety. 30% of all direct procurement transactions will be based upon capacity availability instead of units or volume. 40% of G2000 organizations will invest in supply chain systems to increase information and inventory velocity to improve last-mile delivery efficiency and boost customer experience. As part of long-term resiliency planning, 30% of logistics companies will have geo-diversified their manufacturing hubs and suppliers to supplement current supply chain operations. Resulting from pressure to improve service, 60% of G2000 OEMs will establish a service parts control tower approach increasing first-time fix by 35% and shrinking spares inventory by 12%. IT/OT Convergence Industry Ecosystems ©Microsoft Corporation. All Rights Reserved 20
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