enablement teams need a deeper ramp-up in terms of design thinking methodologies. • So far, we rely on the use of personas to better understand the consumer base of the API. Based on the consumers, we can draw conclusions about their requirements. • In order to be able to look at these inferences in a meaningful way, the idea of the empathy map will be introduced. To further sharpen the results, the What- How-Why methodology will also be used. In the end, all this leads to a customer journey map. • With the help of AI, in particular ChatGPT, all results can be summarised in a mind map for a better overview.