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Moboarding Triage - Mobile Banking Showcase
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Hieu Vu
November 09, 2023
Technology
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6
Moboarding Triage - Mobile Banking Showcase
Moboarding Triage - Mobile Banking Showcase by Fusion Squad
Hieu Vu
November 09, 2023
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Transcript
Fusion Squad - NICV Presenter: Hieu Vu Moboarding Triage
Before A large number dropout of moboarding are identified to
be returning or existing customers
About these customers • Have completed onboarding process & have
a NIN • Downloaded the MIB app upon opening the landing page …still classify themselves to be new to NAB
The Pain Start Moboarding process again, …then get dropped out
hardly
MOBOARDING TRIAGE Redirect existing customers to the right place Provide
needed information to customers Offer customers options to determine their status
DEMO
Q & A
THANK YOU!