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Moboarding Triage - Mobile Banking Showcase

Avatar for Hieu Vu Hieu Vu
November 09, 2023
Technology
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22

Moboarding Triage - Mobile Banking Showcase

Moboarding Triage - Mobile Banking Showcase by Fusion Squad

Avatar for Hieu Vu

Hieu Vu

November 09, 2023
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Transcript

  1. Fusion Squad - NICV Presenter: Hieu Vu Moboarding Triage

  2. Before A large number dropout of moboarding are identified to

    be returning or existing customers

  3. About these customers • Have completed onboarding process & have

    a NIN • Downloaded the MIB app upon opening the landing page …still classify themselves to be new to NAB

  4. The Pain Start Moboarding process again, …then get dropped out

    hardly

  5. MOBOARDING TRIAGE Redirect existing customers to the right place Provide

    needed information to customers Offer customers options to determine their status

  6. DEMO

  7. Q & A

  8. THANK YOU!