Apidays Paris 2023 - Building APIs That Developers Love: Feedback Collection Tips, Gael Imperial and Anna Tsolakou, Amadeus

Apidays Paris 2023 - Software and APIs for Smart, Sustainable and Sovereign Societies
December 6, 7 & 8, 2023

Building APIs That Developers Love: Feedback Collection Tips
Gael Imperial, API Product Manager at Amadeus
Anna Tsolakou, Developer Advocate at Amadeus

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Transcript

1. Anna Tsolakou Developer Advocate Gaël Imperial API Product Manager Building APIs that developers love Feedback collection tips Amadeus for Developers
3. Why feedback in the first place?
4. Product roadmap Missed aspects Market trends Innovation Why feedback is important
5. How to get valuable user feedb
6. The path we all know: Customer Support Feedback • Preferred features • Pain points Challenges • Overwhelming • Feedback consolidation
7. Documentation
8. _ Bugs reporting _ Feature requests _ Contributions API integration Open-source developer tools
9. Move to production Business aspects Monetization Interviews with top users
10. Feedback at the right place
11. End-to-end process _ API & Platform _ Innovation _ New API provider Hackathons
12. The voice of your community Live interactions Announcements Polls & surveys Collective feedback
13. New team members Internal hackathons Your Colleagues
14. What’s next?
15. Find the Impostors Impostors are feedback points that look great but make your product worse How to find them? • Focus on your product value proposition • Keep in mind your company mission
16. Use statistics The survivor bias gives more importance to highly reported feedback How to avoid? • What is the user trying to achieve?
17. Iterate _ Help your users grow _ Protect yourself against Impostors and Statistical Bias _ Control your costs
18. Are we done now?
19. Get back to users
20. Evaluate implemented feedback
21. Collect Prioritize Communicate _ Specific feedback type _ Developer community _ Come back to users _ Measure satisfaction _ Impostors _ Statistics _ Iteration Key takeaways
22. Thank you! Get in touch! /tsolakouanna /gaël-imperial developers.amadeus.com