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Apidays Paris 2023 - Building APIs That Develop...

apidays
December 29, 2023

Apidays Paris 2023 - Building APIs That Developers Love: Feedback Collection Tips, Gael Imperial and Anna Tsolakou, Amadeus

Apidays Paris 2023 - Software and APIs for Smart, Sustainable and Sovereign Societies
December 6, 7 & 8, 2023

Building APIs That Developers Love: Feedback Collection Tips
Gael Imperial, API Product Manager at Amadeus
Anna Tsolakou, Developer Advocate at Amadeus

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December 29, 2023
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Transcript

  1. Anna Tsolakou Developer Advocate Gaël Imperial API Product Manager Building

    APIs that developers love Feedback collection tips Amadeus for Developers
  2. The path we all know: Customer Support Feedback • Preferred

    features • Pain points Challenges • Overwhelming • Feedback consolidation
  3. Find the Impostors Impostors are feedback points that look great

    but make your product worse How to find them? • Focus on your product value proposition • Keep in mind your company mission
  4. Use statistics The survivor bias gives more importance to highly

    reported feedback How to avoid? • What is the user trying to achieve?
  5. Iterate _ Help your users grow _ Protect yourself against

    Impostors and Statistical Bias _ Control your costs
  6. Collect Prioritize Communicate _ Specific feedback type _ Developer community

    _ Come back to users _ Measure satisfaction _ Impostors _ Statistics _ Iteration Key takeaways