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Happy Clients

Sponsored · Ship Features Fearlessly Turn features on and off without deploys. Used by thousands of Ruby developers. →
Avatar for Brian Warren Brian Warren
October 21, 2011
Design
6.9k
98

Happy Clients

About making client-friendly CMS experiences. Presented at EECI2011.

Avatar for Brian Warren

Brian Warren

October 21, 2011

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Transcript

  1. Happy Clients by Brian Warren @mrwarren

  2. Introductions

  3. Hi.

  4. None
  5. None

  6. @JENNLUKAS APPROVED

  7. Designer Friendly

  8. Developer Friendly

  9. Client Friendly?

  10. Mindfulness

  11. Features v. Process

  12. Example: Locations

  13. None
  14. None
  15. None

  16. Point is: Talk to your clients.

  17. Start your documentation now. Mindfulness:

  18. •Project done: Documentation done •Team Communication •Wards off bad decisions

  19. Ask yourself: How will I tell the next person how

    to use this? “
  20. None
  21. None
  22. None

  23. If it’s hard to explain, you might have a problem.

  24. Don’t be afraid to let your clients learn a bit

    of code. SERIOUSLY.

  25. Have I mentioned you should talk to your clients?

  26. Let’s talk about custom fields

  27. No, no, no.

  28. Get in the habit of writing good field instructions.

  29. Take the time to customize layouts.

  30. You’ve got your client’s back, right?

  31. Wrap Up • Mindfulness • Talk to your clients •

    Write Documentation • Keep it simple, keep it flexible

  32. Thanks! by Brian Warren @mrwarren