Happy Clients

About making client-friendly CMS experiences. Presented at EECI2011.

Transcript

1. Happy Clients by Brian Warren @mrwarren
2. Introductions
3. Hi.
6. @JENNLUKAS APPROVED
7. Designer Friendly
8. Developer Friendly
9. Client Friendly?
10. Mindfulness
11. Features v. Process
12. Example: Locations
16. Point is: Talk to your clients.
17. Start your documentation now. Mindfulness:
18. •Project done: Documentation done •Team Communication •Wards off bad decisions
19. Ask yourself: How will I tell the next person how to use this? “
23. If it’s hard to explain, you might have a problem.
24. Don’t be afraid to let your clients learn a bit of code. SERIOUSLY.
25. Have I mentioned you should talk to your clients?
26. Let’s talk about custom fields
27. No, no, no.
28. Get in the habit of writing good field instructions.
29. Take the time to customize layouts.
30. You’ve got your client’s back, right?
31. Wrap Up • Mindfulness • Talk to your clients • Write Documentation • Keep it simple, keep it flexible
32. Thanks! by Brian Warren @mrwarren