Upgrade to PRO for Only $50/Year—Limited-Time Offer! 🔥

Happy Clients

Avatar for Brian Warren Brian Warren
October 21, 2011
Design
98
6.8k

Happy Clients

About making client-friendly CMS experiences. Presented at EECI2011.

Avatar for Brian Warren

Brian Warren

October 21, 2011
Tweet

More Decks by Brian Warren

See All by Brian Warren
Happy Cog @ AIGA Central PA
Avatar for Brian Warren brianwarren
19
870

Other Decks in Design

See All in Design
SAMSUL KAMAR ABDUL RAHMAN
Avatar for SAMSUL RAHMAN samsulrahman32
0
190
自分たちがターゲットになりにくい業務アプリケーションのユーザビリティを担保する取り組み / Initiatives to ensure the usability of business applications that are difficult for us to target
Avatar for Hiromi Morikawa hiromitsuuuuu
1
1k
身の丈に合うところから始めるデザインシステム
Avatar for Tommy tommytommy30
1
120
第4回関東Kaggler会LT HCD-Net人間中心設計スペシャリストが語るNotebookメダルの取り方
Avatar for Isao utm529f
0
1.6k
アクセシビリティに取り組むメリット
Avatar for Rikiya Ihara / magi magi1125
2
280
Yumika Yamada Portfolio
Avatar for Yumii yumii
0
2.3k
BXデザイン組織が挑んだスクラム 〜ブランドを育み、デザイナーを解放する変革の物語〜（Scrum Fest Mikawa 2025）
Avatar for Tadashi Inoue tadashiinoue
0
870
新しいデザインの難しさ（公開版） / Difficulties in the New Design (public ver.)
Avatar for usagimaru usagimaru
2
970
「批評」を習慣にするための仕組みと場のデザイン/uxdesign202507
Avatar for 日本経済新聞社 エンジニア採用事務局 nikkei_engineer_recruiting
6
940
見栄えと使いやすさの先にある 特別感 をデザインする / Designing a Sense of Specialness Beyond Aesthetics and Usability
Avatar for 株式会社ビットキー / Bitkey Inc. bitkey
PRO
0
200
【Designship 2025｜10.11】デザイン組織と事業貢献、その挑戦と結果。
Avatar for payatsun payatsusan213
1
810
アプリ360onWeb使い方と裏ワザ？紹介！
Avatar for ikejun360 ikejun360
1
380

Featured

See All Featured
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
Avatar for Sam Stephenson sstephenson
162
15k
Git: the NoSQL Database
Avatar for Brandon Keepers bkeepers
PRO
432
66k
The Myth of the Modular Monolith - Day 2 Keynote - Rails World 2024
Avatar for Eileen M. Uchitelle eileencodes
26
3.2k
Building a Modern Day 
E-commerce SEO Strategy
Avatar for Aleyda Solis aleyda
45
8.1k
Leading Effective Engineering Teams in the AI Era
Avatar for Addy Osmani addyosmani
8
1.2k
GitHub's CSS Performance
Avatar for Jon Rohan jonrohan
1032
470k
The Hidden Cost of Media on the Web [PixelPalooza 2025]
Avatar for Tammy Everts tammyeverts
1
70
Designing for Performance
Avatar for Lara Hogan lara
610
69k
Making the Leap to Tech Lead
Avatar for Ryan Cromwell cromwellryan
135
9.6k
Optimizing for Happiness
Avatar for Tom Preston-Werner mojombo
379
70k
The Success of Rails: Ensuring Growth for the Next 100 Years
Avatar for Eileen M. Uchitelle eileencodes
46
7.8k
Exploring the Power of Turbo Streams & Action Cable | RailsConf2023
Avatar for Kevin Liebholz kevinliebholz
36
6.2k

Transcript

  1. Happy Clients by Brian Warren @mrwarren

  2. Introductions

  3. Hi.

  4. None
  5. None

  6. @JENNLUKAS APPROVED

  7. Designer Friendly

  8. Developer Friendly

  9. Client Friendly?

  10. Mindfulness

  11. Features v. Process

  12. Example: Locations

  13. None
  14. None
  15. None

  16. Point is: Talk to your clients.

  17. Start your documentation now. Mindfulness:

  18. •Project done: Documentation done •Team Communication •Wards off bad decisions

  19. Ask yourself: How will I tell the next person how

    to use this? “
  20. None
  21. None
  22. None

  23. If it’s hard to explain, you might have a problem.

  24. Don’t be afraid to let your clients learn a bit

    of code. SERIOUSLY.

  25. Have I mentioned you should talk to your clients?

  26. Let’s talk about custom fields

  27. No, no, no.

  28. Get in the habit of writing good field instructions.

  29. Take the time to customize layouts.

  30. You’ve got your client’s back, right?

  31. Wrap Up • Mindfulness • Talk to your clients •

    Write Documentation • Keep it simple, keep it flexible

  32. Thanks! by Brian Warren @mrwarren