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HUMANS ARE FALLIBLE
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Chaos Conf
September 26, 2019
Technology
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480
HUMANS ARE FALLIBLE
Niran Fajemisin, Starbucks
Chaos Conf
September 26, 2019
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Transcript
HUMANS ARE FALLIBLE
Niran Fajemisin Director of Engineering
Transitive Logic of Systems Fallibility* *(not really a thing but
we should make it one!)
Systems are built by humans + Humans are fallible Systems
are fallible ==
Failure is the one constant in any system ever built
Failure must be embraced… …and treated as a first class
construct
Culture of transparency, blamelessness, and accountability
Failure induces blame Fear of blame induces unchecked guardedness Unchecked
guardedness stifles innovation and growth
Change the language… …because words matter! We are in our
most vulnerable state after failing
Focus on the problem …not the individuals
Coaching to help identify areas of improvement Mentorship to help
develop skillset to change behavior
Collective ownership of failure + Shared success
Failing for the same reasons is not acceptable
Instrument all the things… …Your future self will thank you!
Observability Insight into what is and possibly what will be
Elasticity Autoscale in the face of changing workload Transparency Advocate for visibility across system domains Resiliency Responsiveness in the face of failure
“The greatest teacher, failure is” - Yoda
Q2 A TALENTED TECHNOLOGISTS DELIVERING TODAY a LEADING INTO THE
FUTURE