Making Connections Visible: How to Defrag your Value Stream

The hardest thing we do is communicate across teams. In order to solve this problem, it helps to find and fix the broken handoffs that occur between specialists on different teams. This talk addresses the challenges teams experience from fragmented value streams and offers up an experiment for teams to visualize and manage disconnected workflow.

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Transcript

1. @dominicad © Tasktop 2018 Making Connections Visible: How to Defrag your Value Stream . Dominica DeGrandis Director, Digital Transformation
2. @dominicad © Tasktop 2018 Three Things Complexity drives necessary specialization Specialization causes expensive disconnects Make connections visible to reduce communication debt.
3. @dominicad © Tasktop 2018 WHAT’S THE POINT? A defragged value stream improves flow Value Stream: all activities done to plan, design, build & deliver items that provides biz value The hardest thing we do is communicate across teams. Delivering value to customers quickly requires fast, smooth, flow of work.
4. @dominicad © Tasktop 2018 Complexity drives necessary specialization Thing #1
5. @dominicad © Tasktop 2018 • Speech therapist • Physical Therapist • Occupational therapist • Neurologist Primary care physician is just the first stop.
6. @dominicad © Tasktop 2018 https://www.sbstherapycenter.com/kamele-age-9
7. @dominicad © Tasktop 2018 https://informationisbeautiful.net/ visualizations/worlds-biggest- data-breaches-hacks/ World's Biggest Data Breaches & Hacks
8. @dominicad © Tasktop 2018 https://informationisbeautiful.net/ visualizations/worlds-biggest- data-breaches-hacks/ World's Biggest Data Breaches & Hacks
9. @dominicad © Tasktop 2018 More & more security layers & policies bolted on to defend the network & assets from cyber threats, This increases complexity. Different expertise is required for each vendor. 95% of organizations use network security devices from multiple vendors. https://www.wired.com/insights/2013/01/uncovering-the-dangers-of-network-security-complexity/
10. @dominicad © Tasktop 2018 https://www.forbes.com/sites/forbestechcouncil/2018/08/09/the-cybersecurity-talent-gap-is-an-industry-crisis/#6f49aa6aa6b3 https://www.csoonline.com/article/3120998/techology-business/zero-percent-cybersecurity-unemployment-1-million-jobs-unfilled.html Zero-percent cybersecurity unemployment - the demand for cybersecurity professionals will increase to approx. 6 million globally by 2019. ISACA estimates global shortest of 2 million cybersecurity jobs.
11. @dominicad © Tasktop 2018 “Code will be used in ways we cannot anticipate, in ways it was never designed for, and for longer than it was ever intended.” ~ Joshua Corman https://www.iamthecavalry.org/about/overview/
12. @dominicad © Tasktop 2018 Hackable infusion pumps used to deliver meds directly into bloodstream of patients. FDA and DHS discovered thru @iamthecalvary
13. @dominicad © Tasktop 2018 Hospital performs simulation surgery for hackable pacemaker
14. @dominicad © Tasktop 2018 https://medium.com/signal-sciences-labs/securitys-shift-right-b3448cb94fc9 DevSecOps Community Survey results
15. @dominicad © Tasktop 2018 Go to www.menti.com and use code: 68 51 36 How much time do you spend on security?
16. @dominicad © Tasktop 2018 “The more we scale, the more we need specialized people. The growing division of labor in IT results in the specialization” ~ Mik Kersten With scale comes complexity which drives specialization
17. @dominicad © Tasktop 2018 Specialization causes expensive disconnects Thing #2
18. @dominicad © Tasktop 2018 Healthcare Delivery Roadmap
19. @dominicad © Tasktop 2018 Adenosine* heart stress test Healthcare costs from disconnect workflow Dr’s orders: “No caffeine 24 hours prior to test.” Nurse: “Would you like some coffee?” https://www.hopkinsmedicine.org/news/media/releases/study_suggests_medical_errors_now_third_leading_cause_of_death_in_the_us US medical errors cause > 250k deaths/yr, 3rd leading cause of death * pharmaceutical used to assess blood flow to the heart. Pharmacy tech handed nuclear medicine tech wrong stuff. Instead of heart tracker injection the Dr ordered, my mom was injected with a bone tracker. oops! oops!
20. @dominicad © Tasktop 2018 Software Delivery Roadmap
21. @dominicad © Tasktop 2018
22. @dominicad © Tasktop 2018 • Unhappy employees • Unhappy customers • Burnout/Chronic depression • Where’s my thing? • Inaccurate estimates • You want what when?!?!? IT costs from disconnected workflow Cost center or profit center?
23. @dominicad © Tasktop 2018 How to deal with the communication debt related to complexity & specialization Thing #3
24. @dominicad © Tasktop 2018 Jan. 30. Amazon collaborates w/ Berkshire Hathaway & JPMorgan to launch a company aimed at cutting healthcare costs for their U.S. employees. Shares of other healthcare companies plummet. Feb. 13. Sources familiar with Amazon's plans say it is pushing to turn its medical supplies business into a major supplier to U.S. hospitals and outpatient clinics. The idea is to establish a one-stop-shop for health systems. March 21. The U.S. Patent & Trademark Office grants Amazon a patent for a delivery drone. Experts say this delivery service may disrupt supply chains across all industries. https://www.beckershospitalreview.com/finance/amazon-jpmorgan-and-berkshire-hathaway-to-launch-healthcare-company-6-things-to-know.html https://www.beckershospitalreview.com/healthcare-information-technology/here-s-what-we-know-about-amazon-s-foray-into-healthcare.html Healthcare Disruption - integrated view of patient
25. @dominicad © Tasktop 2018 53,308 security incidents, 2,216 data breaches, Technology Disruption
26. @dominicad © Tasktop 2018 consolidation, replication, and strangle approach. The reality of the situation
27. @dominicad © Tasktop 2018 consolidation, replication, and strangle approach. epics reqs features stories defects test cases incidents problems vulnerabilities Rfc’s gantt charts ryg rpts time sheets Tool fights break out due to inability to share knowledge, understand work capacity and improve workflow.
28. @dominicad © Tasktop 2018 “Things take too long” is a universal problem work request Disconnects in communication interferes with collaboration & delays delivery
29. @dominicad © Tasktop 2018 Go to www.menti.com and use code: 68 51 36 How do you communicate handoff info?
30. @dominicad © Tasktop 2018 Make connections visible to reduce communication debt. Value Stream Canvas Exercise
31. @dominicad © Tasktop 2018 Value Stream Canvas Exercise Incidents Let’s start with a Production Incident When production is down or unstable, it creates the biggest risk to customer satisfaction and business well-being. ? Discuss how a typical production issue arrives. How does the issue get detected? 01
32. @dominicad © Tasktop 2018 Value Stream Canvas Exercise Production Issues How is information communicated when the issue is escalated if development changes are needed? ? OPs DEV ? How is the information analyzed? ? What additional work items are created? ? What other communications occur? 01
33. @dominicad © Tasktop 2018 IDEATE CREATE RELEASE OPERATE Incident Problem Defect Risk Commit Build Scan Test Run Deploy Exercise 1 – Issue Found in Production
34. @dominicad © Tasktop 2018
35. @dominicad © Tasktop 2018 Consider a Feature Request from the Business Discuss how a typical business request is handled starting with the work intake process. Value Stream Canvas Exercise Business Request 02 ? How does the feature arrive? ? Do features arrive via some work intake tool? ? Do you have a project or product management organization that plans work that flows to development teams? ? Where does this happen? Email? Salesforce? Then what? Does someone create a work item?
36. @dominicad © Tasktop 2018 Value Stream Canvas Exercise Canvas Exercise How is information communicated when a Business Feature is requested? ? Biz DEV ? How is the information analyzed? ? What additional work items are created? ? What other communications occur? 02
37. @dominicad © Tasktop 2018 IDEATE CREATE RELEASE OPERATE Commit Build Scan Test Run Deploy Request Feature Feature Story Test Case Exercise 2 – Business Feature Request
38. @dominicad © Tasktop 2018 IDEATE CREATE RELEASE OPERATE Incident Problem Defect Risk Commit Build Scan Test Run Deploy Request Feature Feature Story Test Case All in One
39. @dominicad © Tasktop 2018
40. @dominicad © Tasktop 2018 https://www.tasktop.com/value-stream-learning https://itrevolution.com/book/project-to-product/
41. @dominicad © Tasktop 2018 Value Stream Canvas Exercise Purpose Help teams visualize problems that occur during handoffs as work flows across a value stream Make connections visible to provoke necessary conversations for change Provide practical learning opportunity for teams to apply Flow practices.
42. @dominicad © Tasktop 2018 • Improve flow time • visibility of progress • Traceability of info from handoffs • Communication debt relief BENEFITS
43. @dominicad © Tasktop 2018 Synchronize Coordination Make Visible
44. @dominicad © Tasktop 2018 Email: dominica@SendYourSlides.com Subject: flow To receive: • copy of this presentation deck • excerpts of Making Work Visible • Flow 101 workshop info • Value Stream Canvas exercise