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Final Deck | Product Studio

Final Deck | Product Studio

Fall 2016
Cornell Tech
The New York Times (Community)

Frances Coronel

November 22, 2016
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  1. “ How might we create a safe place for people

    of all backgrounds to discuss important local, national, and global issues?
  2. “Nothing informative to contribute.” “My comments are not seen or

    valued.” “I don’t care about the issue.” User Findings
  3. User Validation 90% said they were more likely to read

    the comments. 80% said they were more likely to comment. 100% said they were more likely to do one or the other. “[Q&A] had a lot more context, so you knew what the comments were on.”
  4. IBM Watson Alchemy API Writer-Customized Tag Language Experts Auto-Generated Tag

    Children of Immigrants First-generation Latinos Teachers User-Customized Tag Spanish-Speaking Parents
  5. "I don't [think it would be difficult to incorporate] at

    all… It's a great opportunity, even if it takes more time." — Rebecca Ruiz, New York Times Reporter
  6. Editor Reader Content Management System IBM Watson Alchemy API Prompt

    user to comment with targeting questions Commenting Platform Extract key concepts/entities from article User Attribute Database Self-identify attributes by selecting question to answer
  7. 78.5 million non-subscribing visitors to nytimes.com each month 15.7 million

    users who get questions related to them in Q&A 30,000 new digital subscribers $2,700,000/year in additional revenue TAM SAM Target
  8. Go-to-Market Strategy • Pop-ups on web and mobile • Coordinate

    social media posts for launch date • Create press release on website that explains the new feature, with an infographic on how it works / why it was made • Email notifications
  9. Key Learnings from Our Journey • User research is key.

    • NYT readers want to learn from and inform each other. • Engagement is crucial to the future of news platforms.
  10. What’s next? • Provide all of our code and assets

    to the New York Times community team. • Provide relevant documentation (code annotation, design, user research log, possible extensions, etc.). • Hand off IP. Check out Q&A at http://bit.ly/nyt-qa