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オムニチャネルを Intercom で。

Avatar for Kiminari Homma Kiminari Homma
September 14, 2018
Technology
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900

オムニチャネルを Intercom で。

Intercom 日本ユーザーコミュニティ キックオフ での資料です。

https://intercom.connpass.com/event/98821/
Avatar for Kiminari Homma

Kiminari Homma

September 14, 2018
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Transcript

  1. !LJNJIPN ΦϜχνϟωϧΛͰɻ

  2. ຊؒ ߖ੒ @kimihom CTO, selfree LLC CallConnect (ϒϥ΢βి࿩γεςϜ) ΧελϚʔαϙʔτ/ΧελϚʔαΫηε ؔ࿈ͷΦ΢ϯυϝσΟΞ

  3. ݅Ҏ্ʂ

  4. αʔϏε঺հ

  5. ϒϥ΢βి࿩γεςϜ

  6.  Կͷؔ܎͕͋Δͷʁ

  7. None

  8. ΦϜχνϟωϧΛ࣮ݱͰ͖·͢ɻ 9 ࠃ಺4BB4Ͱ਺গͳ͍ ͓ͦΒ͘།Ұ ͷ *OUFSDPN࿈ܞύʔτφʔ

  9. ΦϜχνϟωϧͱ͸ wސ٬ͱͷ΍ΓͱΓͰ࢖ΘΕΔνϟωϧ
 ϝʔϧνϟοτి࿩ର໘ϏσΦFUDʜ wνϟωϧ͕มΘͬͯ΋ɺ࿈ଓͨ͠ձ࿩ͱͯ͠ܨ͛ΒΕΔ

  10. (ྫ) Intercom ͷνϟοτʹͯ ސ٬ຬ଍౓ɺαϙʔτରԠ࣌ؒʹӨڹେ ઌ΄Ͳޚࣾͷ"͞Μͱి࿩ͨ͠ͷͰ͕͢ ͢Έ·ͤΜɺͲͷΑ͏ͳ͝༻݅Ͱ͠ΐ͏͔ʁ ྉۚʹؔͯ͠Ͱ͢Ͷɻͦͷޙɺ͍͔͕Ͱ͠ΐ͏͔ʁ ސ٬ ฐࣾB ฐࣾB

    ❌ ⭕

  11. *OUFSDPNͰి࿩൪߸Λอଘ *OUFSDPN͸ి࿩൪߸΋อଘͰ͖Δ ͔͠͠ɺ*OUFSDPNͰి࿩ͷडൃ৴ͷػೳ͸ఏڙ͍ͯ͠ͳ͍ ి࿩ͷ΍ΓͱΓ΋*OUFSDPNʹอଘ͍ͨ͠ɾɾɾʂ

  12. *OUFSDPNͷి࿩൪߸͋Γސ٬Λzಉظz

  13. *OUFSDPNʹ௨࿩ཤྺΛू໿

  14. ண৴࣌ʹ*OUFSDPNΛࢀর *OUFSDPNͷ֘౰ϖʔδ΁

  15. %FNP5JNF

  16. طʹࣾ΄Ͳ͕ $BMM$POOFDUͱ*OUFSDPNΛ࿈ܞͯ͠ ΦϜχνϟωϧαϙʔτΛ࣮ݱ͍ͯ͠·͢ɻ ॳΊͯ*OUFSDPNʹ͍ͭͯਂ͘ޠΕΔ ػձΛ௖͍ͯ͋Γ͕ͱ͏͟͝·͢ʂ

  17. ͓ΘΓʹ wνϟοτϝʔϧి࿩ͷར఺ɾܽ఺Λߟ͑ͯΈ͍ͯͩ͘͞ɻ w*OUFSDPNͰΦϜχνϟωϧΛ࣮ݱ͢Δ͜ͱͰɺ֤νϟωϧͷ ར఺Λ׆༻Ͱ͖·͢ɻ wࠓޙ΋*OUFSDPNϢʔβʔʹศརͳ৘ใ 4VQQPSU5JNFT ΍
 ػೳ $BMM$POOFDU Λఏڙ͠·͢ʂ

  18. 5IBOLT