Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Optimizing Ops for Happiness

Sponsored · Ship Features Fearlessly Turn features on and off without deploys. Used by thousands of Ruby developers. →
Avatar for Jesse Newland Jesse Newland
March 28, 2013
Technology
3.1k
19

Optimizing Ops for Happiness

Avatar for Jesse Newland

Jesse Newland

March 28, 2013

More Decks by Jesse Newland

See All by Jesse Newland
Kubernetes at GitHub
Avatar for Jesse Newland jnewland
2
760
Migrating a monolith to Kubernetes
Avatar for Jesse Newland jnewland
6
660
ChatOps at GitHub
Avatar for Jesse Newland jnewland
133
40k
Puppet at GitHub / ChatOps
Avatar for Jesse Newland jnewland
68
12k
GitHub Pages on Riak and Webmachine
Avatar for Jesse Newland jnewland
56
8.7k
Web Application Monitoring with Cucumber
Avatar for Jesse Newland jnewland
6
1k
Moonshine
Avatar for Jesse Newland jnewland
4
500
God
Avatar for Jesse Newland jnewland
5
590
Git
Avatar for Jesse Newland jnewland
7
990

Other Decks in Technology

See All in Technology
StepFunctionsとGraphRAGを活用した暗黙知活用のためのRAG基盤
Avatar for やくも yakumo
0
140
GoでCコンパイラを作った話
Avatar for repunit11 repunit
0
150
Devsumi 2026 Summer 人もAIも使える共通基盤を事業の加速装置にする～デザインシステム運用に学ぶ組織レバレッジ～ 渡辺 凌央
Avatar for LegalOn Technologies, Inc legalontechnologies
PRO
1
290
AIとハーネスで育てるトランスコンパイラ / 20260722 Yasushi Katayama
Avatar for SHIFT EVOLVE shift_evolve
PRO
3
790
複数プロダクト組織のAIネイティブ化における戦略 / AICon2026_kude
Avatar for Rakus_Dev rakus_dev
0
300
AI x 開発生産性を取り巻く予算戦略と投資対効果
Avatar for Masato Ishigaki / 石垣雅人 i35_267
7
2.9k
AI_Dev_Day_製造業領域でのAI活用から見た活用の罠と成功に導く実践知.pdf
Avatar for KintoTech_Dev kintotechdev
0
170
【公開用】AI_Dev_Ex2026_AI_登壇資料
Avatar for matsuri_tech matsuritechnologies
PRO
2
500
副作用のある Lambda でも Lambda Power Tuning は使えるのか / lambda-power-tuning-side-effects
Avatar for koukihosaka koukihosaka
2
140
AI時代のYAGNI：「爆速で無駄になった機能」からの学び / 20260720 Naoki Takahashi
Avatar for SHIFT EVOLVE shift_evolve
PRO
3
540
大量データに対しても、生成AIを用いてリーズナブルにデータ加工をしたい！Databricksのai_queryについて調べてみた
Avatar for Kamoshika kamoshika
2
280
キャリアLT会#3
Avatar for Beli beli68
2
250

Featured

See All Featured
Marketing to machines
Avatar for Jono Alderson jonoalderson
1
5.6k
4 Signs Your Business is Dying
Avatar for Josh Pigford shpigford
187
22k
Into the Great Unknown - MozCon
Avatar for Noah Learner thekraken
41
2.6k
Dealing with People You Can't Stand - Big Design 2015
Avatar for Cassini Nazir cassininazir
367
27k
Automating Front-end Workflow
Avatar for Addy Osmani addyosmani
1370
210k
Everyday Curiosity
Avatar for Cassini Nazir cassininazir
0
260
Ten Tips & Tricks for a 🌱 transition
Avatar for Manu Carrasco Molina stuffmc
0
150
Self-Hosted WebAssembly Runtime for Runtime-Neutral Checkpoint/Restore in Edge–Cloud Continuum
Avatar for Yuki Nakata chikuwait chikuwait
0
660
The Myth of the Modular Monolith - Day 2 Keynote - Rails World 2024
Avatar for Eileen M. Uchitelle eileencodes
28
3.6k
Why Your Marketing Sucks and What You Can Do About It - Sophie Logan
Avatar for Sophie Logan marketingsoph
0
310
Fantastic passwords and where to find them - at NoRuKo
Avatar for Phil Nash philnash
52
3.8k
30 Presentation Tips
Avatar for Ian Lurie portentint
PRO
1
350

Transcript

  1. Optimizing Ops for Happiness

  2. Jesse Newland jnewland

  3. Optimizing for Happiness == GitHub

  4. How do we apply this to Ops?

  5. None

  6. WHAT WHY HOW sucks we need to change we can

    fix it

  7. Target audience: Me, two years ago

  8. What sucks about Ops?

  9. Important but uninteresting work

  10. All software is horrible

  11. 99.999999999999999 99999999999999999 99999999999999999 999999999999999%

  12. A Z T E C M E N T A

    L I T Y
  13. None

  14. NEGATIVITY

  15. #monitoringsucks

  16. #monitoringsucks

  17. #beingoncallsucks

  18. How often are you on call?

  19. How long are your shifts?

  20. Outsourcing firm for L1 used FIVE PEOPLE

  21. Incident Response Sucks

  22. None
  23. None
  24. None
  25. None
  26. None
  27. None

  28. aux1/http is CRITICAL

  29. None
  30. None
  31. None

  32. Amazing Timing

  33. None

  34. DDoS Friday Night

  35. None

  36. It’s not all bad

  37. Tactically acquire and apply knowledge about known and unknown complex

    systems

  38. Live and die by uptime

  39. None

  40. Why do we need to optimize Ops for happiness?

  41. TOLL PHYSICAL SOCIAL EMOTIONAL

  42. DANDRUFF

  43. WEIGHT GAIN

  44. TMJ

  45. RELATIONSHIP CHALLENGES

  46. #barops

  47. BURNOUT

  48. None
  49. None

  50. OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR

    CAREER
  51. None
  52. None

  53. How do we fix this?

  54. OPTIMIZE for HAPPINESS

  55. None

  56. REMOVE AS A MOTIVATOR

  57. WORK FROM WHEREVER

  58. None

  59. HOOK UP DAT HOME OFFICE

  60. BUILD AN AWESOME TEAM

  61. MORE PEOPLE

  62. Making on call better

  63. Build porcelain around bad tools

  64. TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES

  65. Encourage a culture of teamwork

  66. None

  67. /pager me 60

  68. None
  69. None
  70. None

  71. Build gaps into your on call schedule

  72. remove guilt from vacations

  73. If you sense burnout

  74. pay for a beach trip

  75. VACATION is CHEAPER than SEVERANCE and TRAINING

  76. DESTROY S I L O S

  77. SHIFT HANDOFFS

  78. CATCH UP BEFORE YOUR NEXT SHIFT

  79. Making incident response better

  80. Make it easier for everyone to (act like) an expert

    on everything one minute after they wake up
  81. None

  82. Push incident alerts directly into the field of vision

  83. Include GRAPHS, LOGS, and DOCS

  84. Automate resolution via chat

  85. None

  86. calminggorilla.coffee

  87. None

  88. Take control of your own happiness

  89. Work at GitHub [email protected]