Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Intro of Heroku Support
Search
Keiko Oda
May 22, 2014
Technology
0
440
Intro of Heroku Support
Heroku Meetup #12 恋に落ちるときはいつもハッピー LT
Keiko Oda
May 22, 2014
Tweet
Share
More Decks by Keiko Oda
See All by Keiko Oda
Practical Query Tuning in PostgreSQL
keiko713
1
130
Explain EXPLAIN
keiko713
20
5k
Exploring Postgres VACUUM with the VACUUM Simulator
keiko713
6
15k
Introduction to Netlify
keiko713
1
110
What really happens when you deploy a site on Netlify
keiko713
0
890
Healthy Database
keiko713
2
310
What's wrong with your app?
keiko713
0
350
Heroku101 Kanazawa
keiko713
2
610
What is Heroku?
keiko713
0
260
Other Decks in Technology
See All in Technology
敢えて生成AIを使わないマネジメント業務
kzkmaeda
2
450
OPENLOGI Company Profile
hr01
0
67k
Claude Code に プロジェクト管理やらせたみた
unson
6
4.1k
american airlines®️ USA Contact Numbers: Complete 2025 Support Guide
supportflight
1
110
fukabori.fm 出張版: 売上高617億円と高稼働率を陰で支えた社内ツール開発のあれこれ話 / 20250704 Yoshimasa Iwase & Tomoo Morikawa
shift_evolve
PRO
2
7.8k
成長し続けるアプリのためのテストと設計の関係、そして意思決定の記録。
sansantech
PRO
0
120
FOSS4G 2025 KANSAI QGISで点群データをいろいろしてみた
kou_kita
0
400
CRE Camp #1 エンジニアリングを民主化するCREチームでありたい話
mntsq
1
130
無意味な開発生産性の議論から抜け出すための予兆検知とお金とAI
i35_267
4
13k
AWS Organizations 新機能!マルチパーティ承認の紹介
yhana
1
280
Zero Data Loss Autonomous Recovery Service サービス概要
oracle4engineer
PRO
2
7.8k
KubeCon + CloudNativeCon Japan 2025 Recap Opening & Choose Your Own Adventureシリーズまとめ
mmmatsuda
0
280
Featured
See All Featured
Build your cross-platform service in a week with App Engine
jlugia
231
18k
The Cost Of JavaScript in 2023
addyosmani
51
8.5k
GraphQLとの向き合い方2022年版
quramy
49
14k
BBQ
matthewcrist
89
9.7k
Evolution of real-time – Irina Nazarova, EuRuKo, 2024
irinanazarova
8
820
[RailsConf 2023 Opening Keynote] The Magic of Rails
eileencodes
29
9.6k
The Web Performance Landscape in 2024 [PerfNow 2024]
tammyeverts
8
690
Thoughts on Productivity
jonyablonski
69
4.7k
実際に使うSQLの書き方 徹底解説 / pgcon21j-tutorial
soudai
PRO
181
54k
Fantastic passwords and where to find them - at NoRuKo
philnash
51
3.3k
It's Worth the Effort
3n
185
28k
Dealing with People You Can't Stand - Big Design 2015
cassininazir
367
26k
Transcript
Intro of Heroku Support Technical Support Engineer Keiko Oda (@keiko713)
1 Thursday, May 22, 14
About Me 2 Heroku Support Engineer Working for Heroku for
13 months! Used to work for SIer in Tokyo Study abroad in SF for 2 years Thursday, May 22, 14
Heroku Support 3 Thursday, May 22, 14
Heroku Support Team 4 Neil Damien Keiko JD Chad Ryan
John Thursday, May 22, 14
How I spend my day 5 Work from 9am to
6pm Doing tickets until 2-‐4pm Damien or John appears around 4pm Do other things after that (side project) Thursday, May 22, 14
We are looking for... 6 Let’s take a look Job
description http://heroku.theresumator.com/apply/25PK2s/ Platform-‐Support-‐Engineer-‐Asia-‐Pacific.html Thursday, May 22, 14
7 Thursday, May 22, 14
8 Thursday, May 22, 14
9 Thursday, May 22, 14
10 Thursday, May 22, 14
11 Thursday, May 22, 14
Heroku Hiring Process 12 Apply (nothing happen if you don’t!)
Screening (casual chat with JD?) Tech Interview (maybe with me?) Starter Project (maybe you can go to SF?) Thursday, May 22, 14
Q & A 13 Q.Ͳͷ͘Β͍ͷӳޠྗ͕ඞཁͰ͔͢ A.νέοτ΄΅શͯӳޠͷͨΊɺಡΈॻ͖͕Ͱ͖Δͷ͕ Ұ൪ॏཁͰ͢ɻӳޠͰͷϝʔϧͷΓऔΓGithub্Ͱͷ ձ͕ͦ͜·Ͱͳ͘ग़དྷΔϨϕϧͰେৎͰ͢ɻձ ͓͍͓͍͍ͭͯ͘ΔͰ͠ΐ͏ʢࢲ͍͍͚ͭͯͯͳ͍࣌ ະͩʹଟʑ༗Γ·͢ʣ
Thursday, May 22, 14
Q & A 14 Q.αϙʔτ͓ͬͯ٬͞ΜͷΫϨʔϜରԠͱ͔ͰΤϯδχΞ ϦϯάͰͳ͍ͷͰ A.ࢲHerokuͷαϙʔτͷࣄͱͯνϟϨϯδϯά Ͱɺଟ͘ͷΤϯδχΞͱͯ͠ͷεΩϧͱ͕ࣝඞཁͩͱ ࢥ͍ͬͯ·͢ɻ·ͨɺαϙʔτΤϯδχΞͷઌʹଟ͘ͷ ΩϟϦΞύε͕ܗ͞Ε͍ͯ·͢ɻ࠷ۙͰɺSecurityνʔ
Ϝʹҟಈͯ͠Abuseͱઓ͍ͬͯΔਓɺBuild & Packageνʔ Ϝʹҟಈͯ͠͞Βʹ׆༂ͷΛ͛Α͏ͱ͍͏ਓ͍·͢ Thursday, May 22, 14
Q & A 15 Q.αϙʔτΤϯδχΞͬͯίʔυॻ͚ͳ͍ΜͰ͠ΐ͏ʁ A.ͦΜͳ͜ͱ͋Γ·ͤΜɻ࠷ۙෛՙ͕ࢄ͖ͯͯ͠ɺα ΠυϓϩδΣΫτʹͱΕΔ͕࣌ؒͱͯଟ͘ͳΓ·ͨ͠ɻ ͍ͭ͜࠷ۙίʔυ͔͠ॻ͍ͯͳ͍Μ͡Όͳ͍͔ɺͳΜͯಉ ྅͍·͢ɻͪΖΜɺଞͷνʔϜͷίʔυશͯݟΕ· ͢͠ɺPRͩͬͯ͛ΒΕ·͢
Thursday, May 22, 14
Q & A 16 Q.ͳΒͲͷ͘Β͍ͷΤϯδχΞϦϯάྗ͕ඞཁͳͷ ݱࡏͷαϙʔτνʔϜͷதʹRailsͷίϛολʔͳΜ͔ ͍·͕͢ɺͦΜͳʹಥग़ͨ͠ྗ͕ඞཁͱ͍͏Θ͚Ͱ͋Γ ·ͤΜɻͲͪΒ͔ͱ͍͏ͱɺ৭ΜͳࣄΛ΄ͲΑ͍ͬͯ͘ Δํ͕͍͍͔͠Ε·ͤΜɻͨͩɺجຊతͳCSͷࣝɺ· ͨݴޠΘͳ͍ͷͰࣗͰWebΞϓϦΛ࡞ΕΔఔͷε
Ωϧඞཁ͔Ͱ͢ɻ Thursday, May 22, 14
Q & A 17 Q.νʔϜͷงғؾͲΜͳײ͡ʁ A.݁ߏࣗউखͳਓ͕ଟ͍Ͱ͢ɻΑ͘ݴ͑ΈΜͳཱࣗ͠ ͍ͯ·͢ɻ·ͱ·Γ͕͋·Γ͋Γ·ͤΜɻ͜ͷؒνʔϜ ϛʔςΟϯάͰ͢ωλ͕ແ͘ͳͬͨͷͰɺϚδΧϧΞΠ ʢཱମࢹʣͷΛԆʑͱ͍ͯ͠·ͨ͠ɻHipchatʹೣݘͷ ࣸਅΛషΓ͚ͯ༡ΜͩΓɺϨουιοΫεͷதܧΛͯ͠
͍ͨΓɻͰಉ͡佂ͷ൧Λ৯͍ͬͯΔײ͕ڧ͍ͷͰɺ ͍͍ͱࢥ͍·͢ɻύύ͞Μ͕ଟ͍ͷͰɺࢠڙͷͳΜ͔ Α͘ग़͖ͯ·͢ɻ Thursday, May 22, 14
Any Questions? 18 Thursday, May 22, 14