Application? - Who is the audience? - What is your service level agreement definition? (SLA) - What does your analytic architecture look like today? - What are your goals for evolving this architecture? - How will monitoring be handled? - Who is responsible for maintenance? Make work visible, Define shared goals, Build a checklist, Iterate Empathetic Communication is Challenging What does ‘Production’ mean? Keep it up: unplanned outages are rare or nonexistent Keep it safe: data, functionality, and code are all kept safe from unauthorized users Keep it correct: works as intended, provides the right answers Keep it snappy: fast response times, ability to predict needed capacity for expected traffic