失敗から学ぶ - ポストモーテム / Postmotem culture at Wantedly

Wantedly, Inc. 2019年度 新卒研修資料

Transcript

1. ©2019 Wantedly, Inc. ࣦഊ͔ΒֶͿ
   
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2. ©2019 Wantedly, Inc. ͸͡Ίʹ
3. ©2019 Wantedly, Inc. Πϯγσϯτ΍αʔϏεো֐ͷ ൃੜ͸ආ͚ͯ௨Δ͜ͱ͸Ͱ͖ͳ͍ γεςϜͷӡ༻ʹؔ͢Δલఏ
4. ©2019 Wantedly, Inc. αʔϏε΍γεςϜΛ มԽ͠ଓ͚͍ͯΔͨΊ Πϯγσϯτ΍αʔϏεো֐͕ආ͚ΒΕͳ͍ཧ༝
5. ©2019 Wantedly, Inc. ϢʔβʔʹΑΓՁ஋ͷ͋ΔϓϩμΫτΛఏڙ͢ΔͨΊ w ػೳ௥Ճ΍վળͷͨΊͷܧଓతͳΞϓϦέʔγϣϯͷσϓϩΠ w ύϑΥʔϚϯε޲্ͷͨΊͷΞʔΩςΫνϟͷมߋ w ΞϓϦέʔγϣϯ͕ಈ࡞͢ΔϓϥοτϑΥʔϜͷվળ αʔϏε΍γεςϜ͸ৗʹมԽ͢Δ
6. ©2019 Wantedly, Inc. มߋ͸αʔϏε΍γεςϜΛյ͢ϦεΫΛ൐͏ w ΋ͪΖΜϦεΫΛܰݮ͢ΔΞϓϩʔν͸औ͍ͬͯΔ w $*
   ʹΑΔܧଓతͳςετͷ࣮ߦ w ίʔυϨϏϡʔ w 2"
   ؀ڥͰͷಈ࡞ݕূ w ͔͠͠ͳ͕Β׬શʹഉআ͢Δ͜ͱ͸ෆՄೳ w γεςϜ΍αʔϏε͸࣌ؒܦաͱڞʹෳࡶԽ͢Δ w ਓؒの手によるオペレーションミス มߋʹΑΔ෭࡞༻
7. ©2019 Wantedly, Inc. Πϯγσϯτ͕ൃੜ͢Δ͜ͱ͸ڐ༰͢Δ w ॏཁͳͷ͸ൃੜͨ͠Πϯγσϯτ΁ͷରॲͷํ๏ʹ͋Δ w ൃੜͨ͠Β଎΍͔ʹऩଋɾղܾʹऔΓ૊Ή w ಉ͡Πϯγσϯτ͕܁Γฦ͠ൃੜ͢Δ͜ͱ͸ආ͚Δ Πϯγσϯτ΁ͷ޲͖߹͍ํ
8. ©2019 Wantedly, Inc. ൃੜͨ͠ΠϯγσϯτΛड͚ೖΕɺ ֶͼΛಘΔࣄ͕ॏཁ Πϯγσϯτ΁ͷ޲͖߹͍ํ
9. ©2019 Wantedly, Inc. ݚमͷΰʔϧ
10. ©2019 Wantedly, Inc. Πϯγσϯτ͔ΒֶͼΛಘΔͨΊͷπʔϧͰ͋Δ ϙετϞʔςϜʹ͍ͭͯཧղ͢Δ ݚमͷΰʔϧ
11. ©2019 Wantedly, Inc.  ϙετϞʔςϜͱ͸  8BOUFEMZ
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12. ©2019 Wantedly, Inc. ϙετϞʔςϜͱ͸
13. ©2019 Wantedly, Inc. ൃੜͨ͠ΠϯγσϯτΛه࿥ͨ͠υΩϡϝϯτ w Өڹൣғ w ऩଋɾղܾ͢ΔͨΊʹऔΓ૊ΜͩΞϓϩʔν w ࠜຊݪҼ w ࠶ൃΛ๷͙ͨΊͷ۩ମతͳΞΫγϣϯͷϦετ ϙετϞʔςϜʢ1PTUNPSUFNʣͱ͸
14. ©2019 Wantedly, Inc. ൃੜͨ͠Πϯγσϯτ͔ΒֶͼΛಘΔͨΊ w ো֐΍Πϯγσϯτ͸ऩଋޙɺ์ஔ͞ΕΔ܏޲ʹ͋Δ w ϝϯόʔ͸ͦΕͧΕϓϩδΣΫτͱλεΫΛ͍࣋ͬͯΔ w ΠϯγσϯτରԠʹର͢Δਫ਼ਆతͳෛ୲ w ์ஔ͞ΕͨΠϯγσϯτ͸࠶ൃ͢Δ w ࣌ؒܦաͱͱ΋ʹӨڹൣғ΍ෳࡶੑ͕૿Ճ͢Δ w ポストモーテムの作成を通し、失敗から学びを得るプロセスを形成する ͳͥϙετϞʔςϜΛॻ͘ͷ͔
15. ©2019 Wantedly, Inc. υΩϡϝϯςʔγϣϯʹ༧ظ͢Δ͜ͱ w ࠜຊݪҼΛे෼ʹ෼ੳ͠ɺΠϯγσϯτʹର͢ΔཧղΛਂΊΔ w ࠶ൃ๷ࢭࡦΛ۩ମతͳΞΫγϣϯϦετʹམͱ͠ࠐΈɺ࣮֬ʹಋೖ͞ΕΔΑ͏ʹ͢Δ w ଞऀ΁ͷڞ༗ΛՄೳʹ͠ɺֶͼͷػձΛ࡞Δ ͳͥϙετϞʔςϜΛॻ͘ͷ͔
16. ©2019 Wantedly, Inc. ϙετϞʔςϜΛॻ͘৚݅͸໌֬ʹ͢Δ w ϙετϞʔςϜ͸ֶͼͷػձͰ͋ΓɺॲേͰ͸ແ͍ w ҰํͰϙετϞʔςϜΛॻ͘ʹ͸େ͖ͳ࣌ؒͱ࿑ྗΛཁ͢Δ w Ͳ͏͍ͬͨέʔεͰϙετϞʔςϜΛ࡞੒͢Δͷ͔Λ໌֬ʹ͠ɺ ࡞੒ʹؔ͢Δ൑அ΍ɺϙετϞʔςϜͷӡ༻ͷίετΛ௿ݮ͢Δ w هࡌͷ৚݅ͷྫ w 4-"
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17. ©2019 Wantedly, Inc. ϙετϞʔςϜͰ͸൷೉ΛߦΘͳ͍ w ൷೉͸૊৫ʹਖ਼͍͠৘ใΛӅṭ͢ΔจԽΛܗ੒͢Δ w Πϯγσϯτ͕ൃੜͷཁҼ͸ݸʑਓͰ͸ͳ͘ɺγεςϜ΍ϓϩηεʹ͋Δ w ൷೉Λආ͚ɺΠϯγσϯτͷൃੜཁҼͷ௥ٻͱվળʹूத͢Δ ϙετϞʔςϜΛॻ্͘Ͱॏཁͳ͜ͱ
18. ©2019 Wantedly, Inc. 8BOUFEMZ
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19. ©2019 Wantedly, Inc. 8BOUFEMZ
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    ʹ͓͚ΔϙετϞʔςϜ https://github.com/wantedly/post-mortems
20. ©2019 Wantedly, Inc. ϙετϞʔςϜͷಋೖͷϞνϕʔγϣϯ w ૊৫ͷ੒௕ʹ൐͍ɺΠϯγσϯτʹؔ͢Δ৘ใͷڞ༗͕ࠔ೉ʹ w ϚΠΫϩαʔϏεΞʔΩςΫνϟͷಋೖʹΑΓɺγεςϜͱΠϯγσϯτʹෳࡶੑ͕૿ͨ͠ w ݪҼ෼ੳͱ࠶ൃ๷ࢭࡦͷରԠ͕े෼ʹߦΘΕ͍ͯͳ͍ 8BOUFEMZ
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22. ©2019 Wantedly, Inc. Πϯγσϯτൃੜ࣌ͷ
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23. ©2019 Wantedly, Inc. ϙετϞʔςϜΛॻ͘৚݅ w 8BOUFEMZ
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24. ©2019 Wantedly, Inc. ࣮ࡍͷϙετϞʔςϜΛಡΜͰΈΔ
25. ©2019 Wantedly, Inc. 8BOUFEMZ
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26. ©2019 Wantedly, Inc. αϚϦ w Ϩίʔυ਺͕ଟ͘ΞΫηε͕ଟ͍ςʔϒϧʹର͠
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27. ©2019 Wantedly, Inc. ෮چରԠ w ϚΠάϨʔγϣϯΛதஅ w ΞΫςΟϒͳΫΤϦͷϓϩηεΛ
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28. ©2019 Wantedly, Inc. ࠜຊݪҼ w ϚΠάϨʔγϣϯΛؚΉมߋͷϨϏϡʔΛଵͬͨ w EFGBVMU
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29. ©2019 Wantedly, Inc. EFGBVMU
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30. ©2019 Wantedly, Inc. ࠶ൃ๷ࢭͷରԠ w ୹ظతʹऔΓ૊ΉΞΫγϣϯ w ϨϏϡʔͷపఈ w ϚΠάϨʔγϣϯΛߦ͏ࡍ͸
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31. ©2019 Wantedly, Inc. https://blog.travis-ci.com/2018-04-03-incident-post-mortem ࣾ֎ͷϙετϞʔςϜ
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37. ©2019 Wantedly, Inc. ·ͱΊ
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39. ©2019 Wantedly, Inc. ϙετϞʔςϜΛಡΉ͜ͱʹڵຯΛ࣋ͬͨΒ https://github.com/danluu/post-mortems
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