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Site Reliability Engineering: Getting C-Level S...

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June 11, 2024
Programming
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Site Reliability Engineering: Getting C-Level Support

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Posedio
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June 11, 2024
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Transcript

  1. None

  2. 2 RELIABILITY IS THE MOST IMPORTANT THING DORA Report

  3. 3 WE BUILD SOFTWARE FOR USERS And we measure success

    with velocity

  4. 4 THE WORLD IS A MESSY PLACE Every time we

    deploy a feature, we borrow reliability to invest in the future

  5. 5 WHAT DO YOU EXPECT FROM APPLICATIONS

  6. 6 RELIABILITY • Meets targets ⇒ happy customers • Sad

    customers ⇒ misses targets

  7. 7 ERROR BUDGET BURN RATE • When to act •

    When to “invest” • How to measure impact

  8. 8 DATA DRIVEN DECISIONS With an error budget

  9. 9 WHAT CAN WE SPEND THE BUDGET ON • Releasing

    new features • Expected system changes • Inevitable failure in hardware, networks, etc. • Planned downtime • Risky experiments

  10. 10 MAKE YOUR USERS HAPPY