What Bugs Taught Us About People

How we created a bug rotation system at Etsy, and what we learned in the process. I used these Etsy listings in my talk:

http://etsy.me/1npk3Dz

Transcript

1. What Bugs Taught Us About People
3. over 23 million items listed
4. more than $1 billion in sales in 2013
5. 30 million users
6. 60 million visitors per month
8. 60 deploys per day
9. Varying degrees of code ownership
10. Around 1000 open bugs
12. Fixler
13. Bug Rotation 1.0
14. Engineers attend one day per month
15. One manager per week
16. Engineers choose which bugs they want to fix
17. Anticipated Benefits
18. The early days
19. We picked the low hanging fruit
20. The era of discontent
21. Paradox of Choice
22. Unclear priorities
23. Perceived lack of value
24. Static schedule
25. Engineering manager fail
26. Why clean up other people’s messes?
27. 6 months in: time to reconsider?
28. Should we kill it?
29. Uh oh, support loves bug rotation
30. How do we tighten the feedback loop?
31. Bug Rotation 2.0
32. Support prioritizes the bugs
33. Less bug rotation required
34. Work in pairs
35. Designated manager
36. Opt out allowed
37. What did we achieve?
38. What did we learn?
39. Mandates kill enthusiasm
40. People want to collaborate
41. You have to iterate on process
42. Thank you!