Trust in DevOps

A talk from DevOpsDays Amsterdam 2013, about the concept of trust, and how to scale it beyond individuals. Video is at http://www.youtube.com/watch?v=UvmZwrdUTsI

1. Trust In DevOps Sam Eaton @thesamoth
2. Who is this guy and why should we trust anything he says?!
3. What do don’t we mean by trust?
4. Trust isn’t faith
5. The Babel Fish is a dead giveaway
6. Trust isn’t confidence
7. Confidence is belief in someone’s competence
8. Trust is belief in their honesty, fairness and benevolence
9. Trust isn’t reliance
10. You rely on objects and technology, but you don’t trust them
13. What’s the point of trusting anything? • Trust provides 3 basic things in society* • Makes life predictable • Creates a sense of community • Makes it easier for people to work together *Barbara Misztal, Trust in Modern Societies: The Search for the Bases of Social Order, Polity Press,
14. What’s the point of trusting anything? • Trust allows us to deal with uncertainty and risk • Trust deals with the tension between: • Confidence in what we know from everyday experience • Uncertainty of new possibilities
15. What’s the point of trusting anything? • Trust is about the prediction of future behaviour • Of people • Of systems • Consistently making commitments and meeting them
16. Trust between Dev and Ops
17. Trust between DevOps and Management
18. Trust is a two-way street
19. The MonkeySphere
20. Scaling trust with technology, tools and process
21. Measure it
22. Idempotency
23. Immutability
24. CI/CD
25. Contracts
26. Contracts
27. http://youdevise.github.io/orc/ contract.html
28. How do we build trust?
30. Trust is something we extend to others
31. Trust that you will fail
33. Recipes for wincake
34. Start small • Early adopters • Proof of concept • Deliver first, then evangelise
35. Remove surprises • Development should be on production- like environments • Testing should be with data as close to real as possible
36. Fail early, fail often
37. Retrospectives • Frequent • Not just for failures • Invite other teams!
38. Flow •Eliminate bottlenecks due to trust •Don’t do things twice
39. Consistency • Define expectations • Monitor and measure performance against expectations • Make changes repeatable
40. Communication
41. Honesty and Respect • Tell the truth • Don’t sugar coat • Respect others’ opinions • Respect others’ skills
42. Visibility • IRC/other chat systems • Wikis • Avoid “hidden knowledge”
43. Transparency
44. Trust me, it’s over • Trust is about people and relationships • Trust needs scaling with tools, technology and process • Trust is fundamentally about how you manage risk to derive value • Does anyone trust me enough to lend me €50?
45. Thanks • Yelp Engineering Blog http://engineeringblog.yelp.com/ • Failcake recipes https://github.com/failcake/recipes • Contact me sam@fqdn.net, @thesamoth • We’re hiring! http://www.yelp.com/careers