Tester at the Table and the Tester in my Head (Abstractions 2019)

@bitcapulet @bitcapulet 1 The tester at the Table! with Adrian
P. Dunston And the Tester in my Head

@bitcapulet @bitcapulet Story Time 2

@bitcapulet @bitcapulet 3 QA professional James Dooley

@bitcapulet @bitcapulet 4

6 Adrian P. Dunston (he/him) [email protected] @bitcapulet

7 Adrian P. Dunston (he/him) [email protected] @bitcapulet

@bitcapulet @bitcapulet 8 Spread a quality Mindset

@bitcapulet @bitcapulet Spread a quality Mindset 9 Maker

@bitcapulet @bitcapulet Spread a quality Mindset 10 Maker Making

@bitcapulet @bitcapulet Spread a quality Mindset 11 Maker Making Made

@bitcapulet @bitcapulet 12 How? Why? How? How? How?

@bitcapulet @bitcapulet 13 Computer Science is no more about computers
than astronomy is about telescopes. - Edsger Dijkstra

@bitcapulet @bitcapulet 19 ? ? ? ? ?

@bitcapulet @bitcapulet 22 Software quality is not about lack of
bugs. Quality software is about making users into badasses. -Kathy Sierra

@bitcapulet @bitcapulet 23 Quality is a form of love

@bitcapulet @bitcapulet 25 Maker Making Made

@bitcapulet @bitcapulet 27 How? Spread a quality mindset How? How?
How?

@bitcapulet @bitcapulet 31 Angie Jones @techgirl1908

@bitcapulet @bitcapulet 37 Hiya! I'm Sydney.

@bitcapulet @bitcapulet 38 Because ants are amazing.

@bitcapulet @bitcapulet 39 And maybe because you told your artist
to "have fun with this one."

@bitcapulet @bitcapulet 1. listen to qa They're experts in their
ﬁeld. 40

@bitcapulet @bitcapulet What do 41

@bitcapulet @bitcapulet 42 He's going to say we break things.

@bitcapulet @bitcapulet 43 We do not break things.

@bitcapulet @bitcapulet 44 Developers don't create software.

@bitcapulet @bitcapulet 45 Mysteries...

@bitcapulet @bitcapulet 47 ?

@bitcapulet @bitcapulet 51 All software is collaboration.

@bitcapulet @bitcapulet 52 Users are the least qualiﬁed, most expensive
testers.

@bitcapulet @bitcapulet 54 Optimism

@bitcapulet @bitcapulet 55 Optimism Skepticism

@bitcapulet @bitcapulet 56 Quality is the hidden ingredient in all
of our products. But it’s consumed just like everything else. QA professional Mike Baldwin says...

@bitcapulet @bitcapulet 57 QA Professionals help create software

@bitcapulet @bitcapulet 58 And...

@bitcapulet @bitcapulet 59 I mean throw a bullet on that
and give me three more.

@bitcapulet @bitcapulet 60 QA Professionals • Help create software

@bitcapulet @bitcapulet 61 QA Professionals • Help create software •
Keep the mental model of the product

Keep the mental model of the product • Advocate for users

Keep the mental model of the product • Advocate for users • Act as morale centers

@bitcapulet @bitcapulet 64 QA professional Jenny Bramble says... Team morale
seems to directly correlate with software quality.

@bitcapulet @bitcapulet 65 Now tell dear listeners what they should
be doing.

@bitcapulet @bitcapulet listen 66

@bitcapulet @bitcapulet 68 You don't say...

@bitcapulet @bitcapulet 70 10010010 10100011

@bitcapulet @bitcapulet 76 $$$ $$

@bitcapulet @bitcapulet 77 Ignoring QA's expert advice is a dangerous
norm across industries.

@bitcapulet @bitcapulet 78 Listen on purpose

@bitcapulet @bitcapulet 79 Listen on purpose • Give them space
to talk.

@bitcapulet @bitcapulet 80 The new feature's broken in the test
environment.

@bitcapulet @bitcapulet 81 Works on my machine.

@bitcapulet @bitcapulet 82 What's the behavior you're seeing?

to talk. • Ask them to weigh in.

@bitcapulet @bitcapulet 84 Are we good on this?

@bitcapulet @bitcapulet 85 Yes.

@bitcapulet @bitcapulet 86 QA, what are we missing?

to talk. • Ask them to weigh in. • Accept their inﬂuence.

@bitcapulet @bitcapulet 88 I don't want to spend the manpower
on spinning up a new QA environment.

@bitcapulet @bitcapulet 89 Did you read the risk assessment?

@bitcapulet @bitcapulet 90 Yes, I'll do it. ...I just don't
want to.

@bitcapulet @bitcapulet 92 QA Professionals • Co-creation • Mental model
• Advocacy • Morale

@bitcapulet @bitcapulet 93 Listen on purpose • Give space •
Ask them • Accept inﬂuence

@bitcapulet @bitcapulet 94 1. Listen to QA Spread a quality
mindset

@bitcapulet @bitcapulet 2. amplify QA's voice Through repetition, catch-phrases, and
stories. 95

@bitcapulet @bitcapulet 101 What's your estimate? I'll grab QA so
we can discuss it.

@bitcapulet @bitcapulet 102 Show that one again.

@bitcapulet @bitcapulet 103 Show it again!

@bitcapulet @bitcapulet What's your estimate? I'll grab QA so we
can discuss it.

@bitcapulet @bitcapulet I'll grab QA so we can discuss it.

@bitcapulet @bitcapulet 106 Thank you.

@bitcapulet @bitcapulet Find the 107

@bitcapulet @bitcapulet Father-in-law Catch-phrases 108

@bitcapulet @bitcapulet 109 Nothing hard is ever easy.

@bitcapulet @bitcapulet 110 Even a blind pig ﬁnds an acorn
once in a while.

@bitcapulet @bitcapulet 111 Yeah? And if my grandmother had wheels,
she'd be a stagecoach.

@bitcapulet @bitcapulet Tester Catch-Phrases 112

@bitcapulet @bitcapulet 113 You explain, I decide.

@bitcapulet @bitcapulet 114 That looks complicated. It would be a
shame if a user were to mess with it.

@bitcapulet @bitcapulet 115 That's why we have checklists.

@bitcapulet @bitcapulet 116 Nobody will buy half the store. But
if they do, you'll want your register working.

@bitcapulet @bitcapulet 117 QA professional Jenni Hesse says... Prove it.

@bitcapulet @bitcapulet • Prove it. • How do we know
it's working? • Might be a load-bearing bug. • That's why we have checklists • If it were broken in production, how would we know? • You support me, and I keep you safe. • You explain, I decide. • Don't feed the test-matrix • It's OUR job to make quality software 118

@bitcapulet @bitcapulet Find the 127

@bitcapulet @bitcapulet 132 • Simple • Unexpected • Emotional

@bitcapulet @bitcapulet 135 First: QA lost an argument about risk…

@bitcapulet @bitcapulet 136 First: QA lost an argument about risk…
Then: We all had to stay late when the app exploded.

@bitcapulet @bitcapulet First: I told QA, "works on my machine"...
137

@bitcapulet @bitcapulet 138 Then she crushed you for your impudence!

@bitcapulet @bitcapulet First: I told QA, "works on my machine"...
Then: She asked me where my environment was different, and I found the bug. 139

@bitcapulet @bitcapulet 141 They probably won't buy half the store...

@bitcapulet @bitcapulet 143 Remember that time we didn't point-in the
risk and all had to stay all night?

@bitcapulet @bitcapulet 144 How is this different?

@bitcapulet @bitcapulet 146 • Repeat them • Go get them
• Catch-phrases • Stories

mindset 2. Amplify QA's voice

@bitcapulet @bitcapulet 3. Walk the walk Actions speak louder. 148

@bitcapulet @bitcapulet Respect their 149

@bitcapulet @bitcapulet A play about bug tickets 150

@bitcapulet @bitcapulet 152 Ahem..

@bitcapulet @bitcapulet 153 And why not?

@bitcapulet @bitcapulet 154 Correct. They belong to your tester.

@bitcapulet @bitcapulet 155 Remember what Yulia said...

@bitcapulet @bitcapulet You explain, she decides. 156

@bitcapulet @bitcapulet If you value your safety. 157

@bitcapulet @bitcapulet 158 Like I said: she decides.

@bitcapulet @bitcapulet 159 property of qa • Bug tickets •
QA environments • Test plans

@bitcapulet @bitcapulet remove 160

@bitcapulet @bitcapulet 168 verification fatigue

@bitcapulet @bitcapulet 169 Fit and ﬁnish

@bitcapulet @bitcapulet 180 Removing obstacles • Fit and ﬁnish •
Environment support

@bitcapulet @bitcapulet 181 Environment Support

@bitcapulet @bitcapulet 182 Environment Support Test environment's down again.

@bitcapulet @bitcapulet 183 Environment Support Not my problem.

@bitcapulet @bitcapulet 192 Removing obstacles • Fit and ﬁnish •
Environment support • Pairing

@bitcapulet @bitcapulet 193 Pairing

@bitcapulet @bitcapulet 194 Oh, that's why that bit keeps failing.

@bitcapulet @bitcapulet 195 Yeah, this part's really complex.

@bitcapulet @bitcapulet 196 Remember to unit test the negative case.

@bitcapulet @bitcapulet 197 Oh right! I keep writing tests for
happy path.

@bitcapulet @bitcapulet 198 QA Pairing

@bitcapulet @bitcapulet 199 I forgot that feature existed.

@bitcapulet @bitcapulet 200 It's a drag because it can't be
automated.

@bitcapulet @bitcapulet 201 I'll put in some hooks for automation.

@bitcapulet @bitcapulet deal with your 202

@bitcapulet @bitcapulet a play about reactions 203

@bitcapulet @bitcapulet 205 Is she wrong?

@bitcapulet @bitcapulet 206 Well I can't imagine why she'd report
them.

@bitcapulet @bitcapulet 207 That's valid. It's been a tough sprint.

@bitcapulet @bitcapulet 208 So what are you going to tell
your tester?

@bitcapulet @bitcapulet 210 walk the walk • Respect property •
Remove obstacles • Deal/help with emotions

mindset 2. Amplify QA's voice 3. walk the walk

@bitcapulet @bitcapulet 4. Make a deal We're in this together.
212

@bitcapulet @bitcapulet 213 Optimism Skepticism

@bitcapulet @bitcapulet 215 Dev supports QA, and QA keeps Dev
safe.

safe. Dev: 1. Stick up for QA

safe. Dev: 1. Stick up for QA 2. Do ﬁt and ﬁnish

safe. QA: 1. Catch the nasty bugs

safe. QA: 1. Catch the nasty bugs 2. Contextualize bugs

mindset 2. Amplify QA's voice 3. walk the walk 4. Make a deal

@bitcapulet @bitcapulet 222 That's some solid talking, Adrian.

@bitcapulet @bitcapulet 223 Bring it home.

@bitcapulet @bitcapulet 225 Template by SlidesCarnival THANK YOU! Adrian P.
Dunston @bitcapulet [email protected] Art by Gabriel Dunston

Tester at the Table and the Tester in my Head (...

Tester at the Table and the Tester in my Head (Abstractions 2019)

More Decks by Adrian Dunston

Other Decks in Technology

Featured

Transcript