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The Future of AI Autonomy: How APIs Enable Agen...

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June 09, 2025
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The Future of AI Autonomy: How APIs Enable Agentic AI Ecosystems, Aksel Yap & Jonathan Seetoh (Mulesoft from Salesforce)

Aksel Yap, Principal Solution Engineer at Mulesoft from Salesforce
Jonathan Seetoh, Lead Solution Engineer at Mulesoft from Salesforce

apidays Singapore 2025
Where APIs Meet AI: Building Tomorrow's Intelligent Ecosystems
April 15 & 16, 2025

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June 09, 2025
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  1. The Future of AI Autonomy: How APIs Enable Agentic AI

    Ecosystem MuleSoft Workshop Jonathan SEETOH Lead Solution Engineer MuleSoft from Salesforce Aksel YAP Principal Solution Engineer MuleSoft from Salesforce
  2. This presentation contains forward-looking statements about, among other things, trend

    analyses and future events, future financial performance, anticipated growth, industry prospects, environmental, social and governance goals, and the anticipated benefits of acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, Salesforce’s results could differ materially from the results expressed or implied by these forward-looking statements. The risks and uncertainties referred to above include those factors discussed in Salesforce’s reports filed from time to time with the Securities and Exchange Commission, including, but not limited to: the impact of, and actions we may take in response to, the COVID-19 pandemic, related public health measures and resulting economic downturn and market volatility; our ability to maintain security levels and service performance meeting the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate performance degradation and security breaches; the expenses associated with our data centers and third-party infrastructure providers; our ability to secure additional data center capacity; our reliance on third-party hardware, software and platform providers; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; current and potential litigation involving us or our industry, including litigation involving acquired entities such as Tableau Software, Inc. and Slack Technologies, Inc., and the resolution or settlement thereof; regulatory developments and regulatory investigations involving us or affecting our industry; our ability to successfully introduce new services and product features, including any efforts to expand our services; the success of our strategy of acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; our ability to complete, on a timely basis or at all, announced transactions; our ability to realize the benefits from acquisitions, strategic partnerships, joint ventures and investments, including our July 2021 acquisition of Slack Technologies, Inc., and successfully integrate acquired businesses and technologies; our ability to compete in the markets in which we participate; the success of our business strategy and our plan to build our business, including our strategy to be a leading provider of enterprise cloud computing applications and platforms; our ability to execute our business plans; our ability to continue to grow unearned revenue and remaining performance obligation; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; our ability to limit customer attrition and costs related to those efforts; the success of our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions; our ability to preserve our workplace culture, including as a result of our decisions regarding our current and future office environments or work-from-home policies; our dependency on the development and maintenance of the infrastructure of the Internet; our real estate and office facilities strategy and related costs and uncertainties; fluctuations in, and our ability to predict, our operating results and cash flows; the variability in our results arising from the accounting for term license revenue products; the performance and fair value of our investments in complementary businesses through our strategic investment portfolio; the impact of future gains or losses from our strategic investment portfolio, including gains or losses from overall market conditions that may affect the publicly traded companies within our strategic investment portfolio; our ability to protect our intellectual property rights; our ability to develop our brands; the impact of foreign currency exchange rate and interest rate fluctuations on our results; the valuation of our deferred tax assets and the release of related valuation allowances; the potential availability of additional tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding our tax obligations in connection with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such transferred intellectual property; uncertainties regarding the effect of general economic and market conditions; the impact of geopolitical events; uncertainties regarding the impact of expensing stock options and other equity awards; the sufficiency of our capital resources; our ability to comply with our debt covenants and lease obligations; and the impact of climate change, natural disasters and actual or threatened public health emergencies, including the ongoing COVID-19 pandemic. Forward Looking Statements
  3. Predictive Copilots The 3rd wave of AI is Agents Wave

    4 Wave 5 Wave 1 Wave 2 Robotics Artificial General Intelligence
  4. ROI with AI is Challenging My organization doesn’t understand how

    much work it takes to create agents. We need to crawl before we can run. We’re investing in AI, but it hasn’t met ROI expectations. We’re not ready for agents; we’re still grappling with our legacy systems and siloed data. 93% of IT leaders intend to introduce autonomous agents within two years. 83% report that integration challenges are hindering digital transformation. of organizations Source: MuleSoft Connectivity Benchmark Report (2025)
  5. Deploy agents with pre-built skills for any role or industry

    Enable agents to take action with existing workflows, code, and APIs A next-generation layer of the Salesforce Platform for deploying autonomous AI agents Deliver accurate actions powered by the semantic layer and the Atlas Reasoning Engine Connect your agents to any enterprise data without training AI models The Digital Labor Platform Agentforce
  6. Agent generates a response Agents are the gateway to achieving

    ROI By pairing AI with autonomous action Conversation Action Outcome I’m Agentforce, your trusted AI agent, how can I help you? My order is delayed by 7 days. I need this delivered ASAP. Reserve Inventory Track Shipment Ask your Agent Agentforce • 5:56 PM Customer • 5:57 PM I’ve updated your shipping speed and your order will now arrive tomorrow via UPS, or would you like to pick up locally today? Wow, tomorrow is perfect! Thank you! Agentforce • 5:57 PM Customer • 5:58 PM Create a Field
  7. Enterprise Knowledge Trusted Data Store Knowledge Extraction Can you change

    my flight booking to Rome to 3 days later? Working on this… Write any query. Intent Detection Understands the intention behind users’ conversations Jane Smith Planning & Orchestration Devise a strategy for appropriate assistance | Job-Based vs Task-Based Actions Invokes Actions | Standard & Custom Ensemble RAG User Memory Short term | Long Term Processing Handles and responds to user’s conversation. Topics, Actions, Instructions Trusted Vector Store Atlas Reasoning Engine
  8. The building blocks of an Agentforce Agent Define jobs to

    be done with Topics Application Status Enrollment General FAQ Give each topic specific Instructions Create and assign intelligent Actions Lookup Application Status Perform Enrollment Answer Questions with Knowledge 1. Always offer to look up application status using either application number or email. 2. Always look up application status before suggesting enrollment. 3. As a first step before processing an enrollment, educate the customer on process using knowledge articles. Simple setup. Ready to take action. Agent Channel: Agents have a defined location where they do their job, such as a customer support website.
  9. I’ve updated your order to ship to your hotel so

    that you can have the shoes in time for your wedding this weekend. Wow, that’s perfect! Thank you! Conversation Preview Source: Omdia MuleSoft Value-Realized Benchmarks MuleSo for Agentforce Take action across your business Connect all your data for Agentforce Equip agents with information from any third-party, legacy, or hard-to-reach system Activate actions across any system Empower agents to reach across any system or workflow to take action Secure and govern every interaction Ensure every external API and connector is managed and secured 78% faster time-to-market with accelerated delivery speed
  10. Purchase Order Process Order Update Delivery Time Check Stock Restock

    Inventory Approve New Supplier Find Anomalies Analyze and Suggest Process Invoice Generate Report Approve Expense Validate Forms Provide Access to Users Audit Contract Data Approve Contract Upload Contracts Log Requirement Retrieve Document With APIs, Agents Can Work Across Any System Benefits Enrollment Assign New Permissions Process Payroll Update Job Title Manage Reviews Human Resources Supply Chain Finance Legal Process Invoice Onboard New Customer Add Product Generate Order Create Quote Inform Customer Get Order Details Update Delivery Date Handover to L2 Process Refund Reprocess Orders Report Incident Sales Service SAP SAP SAP Approve Requests SAP MuleSo creates a enterprise data & action layer
  11. Take action anywhere with MuleSo Hey Agentforce, can you… Prompt

    …Update Contact Info …Convert Lead …Create a New Field Salesforce Actions Enterprise Actions Find Anomalies Process Sales Order in ERP Analyze and Suggest Enable Subscription Provide Access to User Get Order Details Add Product Inform Customer Update Delivery Date Handover to L2 Report Defect Onboard New Employee Process Refund Reprocess Orders Restock Inventory Purchase Order Onboard New Customer Process Invoice Report Incident Check Stock Overview
  12. Anypoint Exchange Collaborate on new data and actions to be

    developed for your Agents Consolidate APIs built anywhere Automatically discover APIs and relevant documentation from any environment using CI/CD pipelines Package your APIs into products Describe your APIs with asset information, interactive documentation and simulated behavior Streamline API consumer onboarding Empower developers to discover, explore and get started with your own APIs, assets and best practices Jumpstart development and governance Use hundreds of templates, APIs and governance rules from the MuleSoft ecosystem Discover & Govern
  13. View a catalog of all APIs available for integration in

    Salesforce Automatically import running APIs into Salesforce Activate operations from APIs as Salesforce invocable actions Seamless sync to the latest version and get real-time changes and updates MuleSo for Agentforce: API Catalog
  14. MuleSo for Agentforce: Topic Center Prompt agents to take action

    Agents are assigned relevant topics for dynamic responses Onboarding Communication Financials Inventory & Orders SAP Topic MuleSo Topic Center Topic Topic Topic Agent
  15. Key Initiatives Driving Innovation at Roche Optimizing drug development and

    patient outcomes by improving interoperability Unlocking data from 300-400 applications and unifying enterprise processes across HR, procurement, R&D, and more Migrating to SAP S/4HANA to enable seamless data flow across the enterprise Leveraging AI to enhance R&D, automate workflows, and drive decisions by unlocking data, orchestrating AI agents, and securely exposing models Lukasz Pakula Head of Enterprise Digital Integration and Insights, Roche Integration is the enabler for us to unlock data and serve the entire value chain, all the way to the patient. And now with AI, that data becomes even more powerful.
  16. Roche’s Integration Strategy for SAP S/4HANA Digital Core Ecosystem Non-SAP

    Systems SAP Cloud Systems SAP On-Prem Systems Partners & Customers Technical Systems SAP S/4HANA Suresh Jaganathan Product Line Lead for ERP Platforms, Roche Unlocking data from SAP S/4HANA and 300+ hyper specialized applications was a key priority, enabling seamless Integration and real-time access for data-driven decisions. APIs & Events
  17. Roche’s Integration Strategy for SAP S/4HANA Digital Core Ecosystem Harmonised

    & Clean ERP Core Leveraged out-of-the-box SAP S/4HANA interfaces with minimal customization Standardized entry and exit points for all entities in ERP API-led Template Integration Enabled core capability APIs to drive reuse & digital consumption Simplified global adoption leveraging canonical API templates Event driven Architecture Real time, fast information flow leveraging event driven architecture & hybrid integration
  18. Roche Accelerates Data Integration and AI-Driven Innovation With the foundation

    for digitization in place and systems connected, Roche is now focusing on a multi-layered AI strategy Using Async topics to enable scalable, event-driven architectures Exploring MuleSoft AI Chain as an AI gateway for multi-agent orchestration Improving developer and operational efficiency with AI Creating conversational knowledge-base powered agents for teams like R&D 300+systems connected 75% API reuse rate <1% Incident rate due to reliability
  19. MuleSo A unified platform for agent action I’ve updated your

    shipping speed and your order will now arrive tomorrow via UPS, or would you like to pick up locally today? Wow, tomorrow is perfect! Thank you! Conversation Preview Source: Omdia MuleSoft Value-Realized Benchmarks Build an agent-ready foundation with connected systems, models, and apps Automate complex processes, and invoke agent actions across any system Centrally manage, govern, and secure your data and APIs that are powering AI 78% faster time-to-market with accelerated delivery speed
  20. MuleSo  Empowers Einstein Copilot 2022 Salesforce Flow Joins MuleSo

    2006 Today 2009 MuleESB Becomes #1 Open Source ESB 2012 2018 2021 7.56B Transactions Per Day Our Daily Impact Across Every Industry Pro Code Low Code No Code Natural Language + + + 2023 Innovating Since 2006 and Now With Salesforce MuleSo Deploys Universal API Management ServiceTrace Acquired (RPA) Salesforce Acquires MuleSo MuleSo Enables Cloud Integrations & Cloud Connectors MuleSo is Founded as MuleSource
  21. Analyst Recognition MuleSoft #1 in Integration Market Share MuleSoft Leader

    in iPaaS and API Management MuleSoft Leader in iPaaS and API Management MuleSo is in a strong position to redefine integration and automation in a world of agentic AI. Shari Lava, Senior Research Director, AI & Automation, IDC MuleSoft with 20.4% Integration Market Share, up from 19.2% iPaaS 9x Leader APIM 9x Leader iPaaS 4x Leader APIM 2x Leader 2x Leader New New New
  22. IT leaders say integration challenges slow down digital transformation Connectivity

    Benchmark Report, 2025 Your Backend Systems Your User Experiences 8/ 10 Integration Challenges External Partners Unstructured Data Legacy Systems Point-to-Point Connectivity AI & Agentic Initiatives Traditional Integration Approaches To Integration Are Slow & Costly CRM Pipeline Dashboards B2B Partner Portal Customer Mobile Netsuite Stripe Legacy System Salesforce LLM Homegrown OMS SAP Documents SAP
  23. Build Your AI Foundation With AI-Powered Composability Netsuite Your Backend

    Systems Stripe Legacy System Salesforce SAP Homegrown OMS Your User Experiences Operations API Orders API OMS API Event Broker Customer API CRM B2B Partner Portal Customer Mobile Employee API EDI Transactions System Layer Documents Document Processor Experience Layer Process Layer LLM API LLM Anypoint MQ Salesforce Flows SAP API RPA Bot Sales Agent Service Agent Marketing Agent Commerce Agent Your Digital Workforce Pipeline Dashboards User Conversation SAP Get order Place Order Update Order Cancel Order
  24. Deliver Faster And Reduce Integration Costs Finance API Order API

    Operations API OMS API EDI Transactions Intelligent Document Processor (IDP) Service Agent RPA Bots Project 3 Create a service agent with actionability across all systems Project 2 Bring unstructured (PDFs) and legacy system data into the customer experience Project 1 Build a customer mobile application lorem ipsum dolor sit amet, consectetur adipiscing elit. increase in sales productivity 90% Reduction in integration costs when building on Anypoint Platform 30% API-led Connectivity, 2023
  25. Design, Build, & Manage AI Agents in Anypoint Platform MuleSo

    AI Chain Simplify Agent Development Easily create AI agents with pre-built connectors that bring LLMs, application, and vector stores together Unify AI Ecosystems Optimize your approach to AI by chaining together multiple LLMs with the flexibility to switch at any time Govern the Full Agent Lifecycle Manage, secure, and monitor your AI deployments through a single pane of glass
  26. • An open source project, nurtured by the MuleSo Community

    • Built to simplify the creation and orchestration of AI agents through a collection of Anypoint connectors • Accessible through GitHub, with incremental productization within Anypoint MuleSo AI Chain The MuleSo AI Chain Project An open-source project for designing, building, and managing AI agents
  27. Powerful Connectors to Build Agents Build a unification layer for

    LLMs, vector stores (in-memory), and AI Services. Connect with Amazon Bedrock to design, build and manage agent workflows, LLM interactions, knowledge bases, and RAG. A connector toolkit that provides web crawling capabilities to extract data from web pages Connect to LLMs via Salesforce's Einstein Trust Layer to benefit from its capabilities or invoke an agent running in Salesforce Connect external embedding models and vector databases i.e. Milvus, Chroma, Pinecone, Elastic, Nomic, OpenAI, etc. Support Speech-to-text and text-to-speech to enhance other MuleSoft AI Chain connectors. AI Chain Connector WebCrawler Connector Einstein Agent Connector Vectors Connector Amazon Bedrock Connector Whisperer Connector
  28. Overview of capabilities… with examples Connect Mule to LLMs Chain

    multiple LLMs Enable dynamic tools Vectorize data Prompt templates and classifications Make use of images Who are all of my customers from Arizona? How do I replace part 1234 in machine XYZ? You are a Employee Onboarding assistant, help answer the user Q and capture their sentiment
  29. Systems & Applications Build AI Agents in MuleSo MuleSo AI

    Chain Build AI Agents in Salesforce Agent Studio Agent to Agent Communication MuleSo AI Chain Complements Agentforce Agents LLMs & Vector Stores
  30. Meet Chuck Chuck is an employee who was issued a

    wireless mouse The mouse suddenly stopped working around 1 year of using it. Chuck wants help to troubleshoot the problem and if unable to resolve, get a replacement device
  31. Demo Scenario: Customer RMA Process & MAC Hey Agent, I

    need help with… Prompt Customer uses agent for customer support Agent is able to answer questions and find a resolution With MuleSo AI Chain…… ✅ Connect any UI to any LLM & Vector Store ✅ RAG for more accurate responses ✅ Easily crawl websites ✅ Available 24/7 Agent ✅ Easily scalable ✅ Leverage on AI capabilities with min. coding LLM Vector Store Connector RAG MAC WebCrawler Action API
  32. Today at Apidays Singapore 2025 Continue your MuleSo Journey What

    did you think about the workshop? Let us know how we did in this short survey. Take the survey Visit our booth (near the registration counter) to test your MuleSoft knowledge and ask your questions to our experts. Head to the booth