Fail fast, fail cheap, voice apps the guerrilla way - Smart Voice Summit Paris, 2018

Whether you’re building or commissioning voice apps, come about how to maximise your chances of success with minimal effort, using the Wizard of Oz method.

Transcript

1. FAIL FAST, FAIL CHEAP: MAKING VOICE APPS THE GUERRILLA WAY @bensauer SMART VOICE SUMMIT, PARIS, JAN 2018
2. © Clearleft 2018 2
3. LET’S BEGIN 
 WITH A STORY… 
 ONE YOU THINK 
 YOU KNOW…
22. WHAT’S THE LESSON?
23. EINSTEIN (POSSIBLY) Insanity: doing the same thing over and over again and expecting different results. @bensauer
24. Deformation professionelle
25. When it’s easy to create, we start building and forget to design.
27. Curious Rituals produced by The Near Future Laboratory
29. Curious Rituals produced by The Near Future Laboratory
30. WHAT’S THE ANSWER?
31. @bensauer SILVERBACK, 2007 @bensauer
32. @bensauer RAPID PROTOTYPING @bensauer
33. JOHN MAEDA If a picture is worth a thousand words, a prototype is worth a thousand meetings. @bensauer
34. What’s the equivalent in VUI?
35. WIZARD OF OZ TESTING
36. @bensauer JEFF KELLEY’S WIZARD OF OZ TESTING @bensauer
37. @bensauer MESSY HUMAN 
 INPUT HOW THE SYSTEM RESPONDS
38. @bensauer WIZARD OF OZ TESTING • Can you fool Dorothy? • Does the system have all the responses? • Can they use/understand it? • What synonyms do they use? • What challenges have you missed?
39. Get the design 90% right 
 before a line of code is written.
40. @bensauer Could I go from an idea for a voice interface, to a test, in under an hour? CHALLENGE:
41. Demo time!
42. @bensauer 1 HOUR TEST - SAY WIZARD • Write some sample dialogue in a text file • Cover the 80% - the ‘happy' path • Take out the human answers • Run your test • Iterate
43. Fall in love with outcomes,
 not outputs.
44. You know design is working 
 when it kills your early ideas.
45. RESOURCES Test your voice idea in 1 hour
 http://tiny.cc/1hourvoicetest 
 Say Wizard
 https://github.com/bensauer/saywizard
46. voiceguidelines.clearleft.com
47. @bensauer LET ME TEACH YOU! @bensauer
48. ED CATMULL If you aren’t experiencing failure, then you are making a far worse mistake. 
 
 You are being driven by the desire to avoid it. @bensauer
49. I’m @bensauer. “AUDIENCE. thanks for listening.” Read more of my nonsense at: http://slapdashery.org