What Raising 3 Kids Taught Me About Working with Users

@[email protected] What Raising 3 Kids Taught Me About Working With
Users

@[email protected] 17yo, 9yo, 14yo

@[email protected] What Users? • Project Stakeholders • Target Audience of
Business • Company Employees • Clients and Their Customers

@[email protected] Where are we going? Actual Destination v Perceived Destination

@[email protected] Focus on Progress • Product Backlog • Sprint Planning
/ Review • Kanban / Scrum Board • Product Roadmap • Milestones

@[email protected]

@[email protected] Keep it Simple

@[email protected]

@[email protected] Directioners Boy Bands

@[email protected] • KatyCats • Mixers • Little Monsters • Swifties
• Beliebers • Bee Hive

@[email protected] • KatyCats - Katy Perry • Mixers - Little
Mix • Little Monsters - Lady Gaga • Swifties - Taylor Swift • Beliebers - Justin Bieber • Bee Hive - Beyoncé

@[email protected] American Stats • 38% with college degree • 22%
speak non-English language at home • 91% own a car • 27% Never travelled outside US • 68% Live where they grew up

@[email protected] –Project Stakeholder “I want to clarify what I was
trying to explain at today’s meeting. Since I don’t have a technology background, the words often don’t make it to my mouth in one piece under pressure.”

@[email protected] Technology Can Intimidate and Exclude

@[email protected] Communication • Understandable Terms (Glossary) • Reason For Changes
• How To Use Communication Needs • Requirements • Usability • Successful Product Launch • Understand the Whys

@[email protected] Going to College

@[email protected] • Develop Trust • Customer Con fi dence •
Gentle Guidance • Gami fi cation • In App Prompts

@[email protected] hings Change Quickly

@[email protected] –Sammy, age 7 “I don’t like it when things
change.”

@[email protected] Things Change Quickly • Don’t underestimate the e ff
ect of change on your users • Help users understand the value of change

@[email protected] Expect the Unexpected • User Acceptance Testing • User
Pro fi le • Real-Time Tracking Tools

@[email protected] uction

@[email protected] User Involvement • Achievable Tasks for Users • Working
Together for a Shared Goal

@[email protected]

@[email protected] About Me • Engineering Manager at (localizejs.com) • http://derekb-wi.com/
• [email protected]

@[email protected] Resources • https://www.smashingmagazine.com/2018/03/guide- user-testing/ • https://www.fullstory.com • https://go.pendo.io •
https://uxplanet.org/gami fi cation-in-ux-increasing-user- engagement-6437cbf702aa • https://haen fl er.sites.grinnell.edu/subcultural-theory-and- theorists/fandom-and-participatory-culture/

What Raising 3 Kids Taught Me About Working wit...

What Raising 3 Kids Taught Me About Working with Users

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@[email protected] What Raising 3 Kids Taught Me About Working With

@[email protected] 17yo, 9yo, 14yo

@[email protected] What Users? • Project Stakeholders • Target Audience of

@[email protected] Where are we going? Actual Destination v Perceived Destination

@[email protected] Focus on Progress • Product Backlog • Sprint Planning

@[email protected]

@[email protected] Keep it Simple

@[email protected]

@[email protected] Directioners Boy Bands

@[email protected] • KatyCats • Mixers • Little Monsters • Swifties

@[email protected] • KatyCats - Katy Perry • Mixers - Little

@[email protected] American Stats • 38% with college degree • 22%

@[email protected] –Project Stakeholder “I want to clarify what I was

@[email protected] Technology Can Intimidate and Exclude

@[email protected] Communication • Understandable Terms (Glossary) • Reason For Changes

@[email protected] Going to College

@[email protected] • Develop Trust • Customer Con fi dence •

@[email protected] hings Change Quickly

@[email protected] –Sammy, age 7 “I don’t like it when things

@[email protected] Things Change Quickly • Don’t underestimate the e ff

@[email protected] Expect the Unexpected • User Acceptance Testing • User

@[email protected] uction

@[email protected] User Involvement • Achievable Tasks for Users • Working

@[email protected]

@[email protected]

@[email protected]

@[email protected] About Me • Engineering Manager at (localizejs.com) • http://derekb-wi.com/

@[email protected] Resources • https://www.smashingmagazine.com/2018/03/guide- user-testing/ • https://www.fullstory.com • https://go.pendo.io •