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Innovation in Travel & Hospitality

Innovation in Travel & Hospitality

New perspectives and agility at scale
Innovation in Travel & Hospitality
Presented at Markethub 2019 by Hotelbeds

Julio Faerman

May 29, 2019
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  1. © 2017, Amazon Web Services, Inc. or its Affiliates. All

    rights reserved. Brandon West [email protected] Innova&on in Travel & Hospitality New perspectives and agility at scale Julio Faerman [email protected]
  2. © 2017, Amazon Web Services, Inc. or its Affiliates. All

    rights reserved. AWS and Hospitality Restaurants Foodservice Lodging Services * not-exhaustive customer list
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    rights reserved. • Kempinski Hotels is an international luxury hotel group based in Geneva, Switzerland • The company wanted its IT staff to work on core business tasks instead of infrastructure and have the elasticity to manage variable workloads • Working with APN partner, Cloudreach, Kempinski Hotels has been able to delegate operational overhead to AWS, focus the IT staff on improving business processes, and reduce costs by an estimated 40% over a five-year period
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    rights reserved. • Red Lion Hotels Corporation is a hospitality and leisure company headquartered in Spokane, Washington • The company was dissatisfied with the cost and scalability of its existing co-location facility, so it partnered with 2nd Watch, a member of the AWS Partner Network, to evaluate cloud computing solutions • With AWS, Red Lion could save approximately 38 percent by hosting their web and mobile platforms on the AWS Cloud
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    rights reserved. Redefining Hospitality Airbnb runs a service for people to list, find, and rent lodging. It is based in San Francisco. AWS is the easy answer for any Internet business that wants to scale to the next level. • Launched in 2008, moved all operations to AWS shortly after that • Airbnb has supported more than 200 million guests since launch • AWS provides tools and services that enable company to continuously innovate Mike Cur<s Vice President, Engineering ” “
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    rights reserved. Appetite for Disruption
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    rights reserved. Source: 2017 Hospitality Technology Study, Hospitality Technology
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    rights reserved. Source: 2017 Restaurant Technology Study, Hospitality Technology
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    rights reserved. AWS Lambda / R E G I S T E R C H E C K C E R T R O B O T S T O R E G I S T E R D E A D L E T T E R Q U E U E C R E A T E S H A D O W P E R M I S S I O N S Amazon SQS Messages Amazon CloudWatch L O G G I N G L I F E C Y C L E E V E N T R E G I S T E R R O B O T Q U E U E R E A D E R AWS Lambda AWS Lambda A W S I o T Amazon API Gateway I o T S h a d o w I o T R u l e $15k per month to run 2 IT people to support…” “… 23M robot vacuum cleaners.
  10. “If you can’t feed a team with two pizzas, it’s

    too large” - Jeff Bezos, ~2001
  11. “The Well-Architected framework helps architects build the most secure, high-

    performing, resilient, and efficient infrastructure possible. “
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    rights reserved. Data Analytics in Hospitality Ingest Consume Store Analyze 1 4 0 9 5 3 Right analytic tools for every job Support any kind of analysis – basic SQL queries of your data warehouse today…to machine learning for predictive customer insights tomorrow 3 2 One home for all data – no silos! Analysts need a single place to access all available customer and operational data to build insights and next-gen offerings 2 4 Connect to internal and external apps Analytic insights need to feed seamlessly into everything from an internal BI visualizer to a customer-facing product recommendation app 4 1 Flexibility to ingest any type of data Building a full data picture requires ingestion of everything: clickstream data, point-of-sale, social/mobile, streaming data from in-store IoT sensors, … 1 Customer & operational DATA Customer & operational INSIGHTS
  13. Behind GE's Vision For The Industrial Internet Of Things, 2014

    ”Each pair of GEnx engines, in the 787 Boeing Dreamliner, generates 1 terabyte of information every day".
  14. © 2017, Amazon Web Services, Inc. or its Affiliates. All

    rights reserved. Put machine learning in the hands of every developer and data scientist ML @ AWS: Our mission
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    rights reserved. Personalized Guest Experience
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    rights reserved. Amazon Echo & Alexa
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    rights reserved. Enhanced Guest Communication
  18. “With Amazon Polly our users benefit from the most lifelike

    Text-to-Speech voices available on the market.” Severin Hacker CTO, Duolingo
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    rights reserved. Delighted Customers – Sentiment Analysis
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    rights reserved. Detecting the best images to use • Expedia have over 10 million images from 300,000 hotels • Using great images boosts conversion • 100,000 training images • Hotel descriptions now automatically feature the best available images https://news.developer.nvidia.com/expedia-ranking-hotel-images-with-deep-learning/
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    rights reserved. Smart Drive Through
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    rights reserved. Experience Design / Flow Optimization
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    rights reserved. Smart Operations – Consistency / Compliance
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    rights reserved. The broadest and deepest cloud platform
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    rights reserved. Thank you! Julio Faerman @faermanj