I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt

This talk was given at Interaction 17, in the Fashion Institute of Technology, New York, NY on 2/7/17 as part of the Smart UX Process curated session. http://interaction17.ixda.org/session/smart-ux-process/

Transcript

1. I’ll gladly pay you Tuesday for a hamburger today. Managing UX Debt Jack Moffett Manager App Development – GUI CDG, a Boeing Company @jackmoffett jackmoffett@mac.com designaday.tumblr.com
2. UX debt is the accumulation of decisions made during design and development that negatively impact the users of a product or service. Photo by Trey Guinn
3. Photo by Benjamin Balázs
4. Managing UX Debt Identify Classify Address Avoid
5. Photo by Julie Mac
6. Neglect
7. Photo by y____ The Big 3: Acquisition, Outsourcing, Neglect Intentional Debt Resistance to change Incremental enhancement Focusing on new features Focusing on customer requests Focusing on time to market Focusing on backwards compatibility Unintentional Debt Mistakes and laziness Lack of design Lack of empowerment Separation of design & dev Too many cooks Customer inefficiencies
8. Sources intentional debt should be planned for. Unintentional debt should be guarded against. Establish practices and processes.
9. Classifying UX Debt Photo by Squiggle
10. 4 UX Debt Categories Technical Functional Behavioral Visual
11. Technical Functional Visual Documentation UX Debt Categories 5 Behavioral
12. Technical Functional Visual Documentation UX Debt Categories 5 Behavioral
13. Addressing UX Debt Declare bankruptcy Call a do-over Skunkwork it Phased approach
14. Step 1: Photo by Captain Eric Willis
15. Step 1: a. Severity & Impact b. Estimated Time to Address c. Responsible Party Prioritization
16. Step 1: a. Severity & Impact b. Estimated Time to Address c. Responsible Party Prioritization
17. Step 2: Photo by John Biehler
18. Step 2:Collaborate UX debt is the responsibility of your entire organization.
19. Step 3: Photo by John Biehler
20. Step 3:Schedule Agile
21. Step 3:Schedule Not Agile
22. Avoiding UX Debt Photo by Alex Berger
23. Avoiding UX Debt Usability Research & Testing Pay Attention to Details Modularity Documentation
24. Manage your UX Debt Photo by Dave 77459
25. Thank you! Jack Moffett Manager App Development – GUI CDG, a Boeing Company @jackmoffett jackmoffett@mac.com designaday.tumblr.com