"ASK"...Practicing the Art of Asking

"ASK"...Practicing the Art of Asking

Transcript

1. ASK Practicing the Art of Asking
2. WITHHOLDING IS INVISIBLE BUT ALL AROUND US Extant study of managers from industries that ranged from pharmaceuticals to advertising to financial services noticed: Over 85 percent of people interviewed admitted to remaining silent with their bosses about a concern on at least one occasion, even though they felt the issue was important Nearly three-quarters (74%) of those people said that their colleagues were also aware of the issue and also felt uncomfortable speaking up And when asked if they felt comfortable speaking up in general about issues of concern, nearly half (49%) of employees said that they did not
3. Imagine the cost to an organization when half the people don’t share information or opinions about what concerns them
4. The Ask Approach is how we help the people around us shift more of the useful but unspoken stuff into action
5. The Two-Column Case: Draw a vertical line down the middle of a blank sheet of paper. - The right-hand column would contain lines from the actual dialogue of a recent challenging interaction, as best as the case writer could recall. - In the left-hand column, the case writer would write the unspoken thoughts and feelings they experienced throughout the interaction.
7. There are predictable patterns to what kinds of information people tend to keep locked away.
9. Five-Step Ask Approach Step 1: Choose curiosity Step 2: Make it safe Step 3: Pose quality questions Step 4: Listen to learn Step 5: Reflect and reconnect
10. The Benefits of the Ask Approach: • Discover where you really stand in a critical relationship… and what you need to do to make things right • Break out of a persistent conflict through finding better, more mutually satisfying outcomes than either of you could have imagined • Identify the fatal flaws in your plan before you waste a ton of time and resources implementing it • Gain insight into why people treat you the way they do… and how you are affecting them • Help and support others you care about (teammates, family, friends) in whatever ways that they really need, even if they’re hesitant to ask for it • Unite people with diverse perspectives, to create deeper connections, accomplish amazing things, and draw strength from everyone’s differences
11. "Asking is more than just a tool for learning, it's an act of caring that connects us deeply to those around us"
12. "Your questions can awaken someone to their own wisdom. Not everyone has had the empowering experience of being recognized as an expert, or a valued teacher. When you can do that for someone, you're apt to see them. Step into their own potential and contribute in ways neither of you may have seen coming"