No matter how detailed, how thorough, or how well organized you make your documentation, if it fails to engage your readers, they won’t stick around long enough to hear what you’re telling them. By borrowing time-honored techniques from professional nonfiction writers, you can make sure that your readers connect to your writing, right off the bat.
In this talk, I introduce four writing techniques, and show you how to use them to build docs that your readers will relate to and rely on.