find what they need, and get the job done, quickly and easily. A simpler, clearer, faster experience for those using government services, leading to greater trust in the public sector. Better experience for users Outcomes Cost can be reduced by using common platforms and open source software. Also by opening up procurement processes to a more diverse set of suppliers. Better value for (taxpayers’) money A highly-skilled and strongly engaged workforce modern workforce, well- equipped with digital expertise and committed to continuously improving the user experience. Better for the public service Vision
8 Australians aged 14 and over will look up government information and services online. 55% of them face a problem while using online government services. 1. Roy Morgan Single Source (Australia), April 2010 - March 2015; 2. Boston Consulting Group, 2014, 2014 Digital Government Survey – Australia Fact-base 1 2
who experienced difficulties, 55% said the reason was either they didn’t know where to start looking, or it wasn’t where they expected to find it. Digital Government Ease of Use Index 2015, KPMG & Global Reviews
them to know and do. People can’t find the government information and services they need. They don’t know if or when they have a complete picture. Research insights @leisa Leisa Reichelt - Digital Transformation Office
Government already has) People get passed around from place to place - can get caught in a (lack of) service loop with no govt accountability Research insights @leisa Leisa Reichelt - Digital Transformation Office
of govt. They (mostly) want to do the right thing and are there are significant real and perceived consequences for getting things wrong. People often don’t understand what govt wants them to do to be compliant. Research insights @leisa Leisa Reichelt - Digital Transformation Office