LCSO Houses of Worship Summit 2024

Transcript

1. Houses of Worship: Safety Summit 2024
2. Agenda • LCSO Station Command Introduction • Opening Remarks • De-escalation Training • FEMA – Nonprofit Security Grant Program • Faith-Based Information Sharing & Analysis Organization • Q&A • Meet and Greet
3. Field Operations Division
4. What we do The Field Operations Division is responsible for responding to citizens’ calls for service and for proactively patrolling the county 24 hours a day, 365 days a year. Field Ops Division Commander Eastern Loudoun Station Ashburn Station Dulles South Station Western Loudoun Station Patrol Field Ops Asst Commander
5. County Breakdown and Patrol Sectors
6. Station 2 Command | Eastern Loudoun Station (ELS) Captain Greg Rogers Station Commander Serving Since 2008 (571) 528-7983 Gregory.Rogers@loudoun.gov 1st Lieutenant Mel Holmes Assistant Station Commander Serving Since 2011 (571) 420-1410 Mel.Holmes@loudoun.gov
7. Station 3 Command | Ashburn Station (AS) Captain Milton Castelle Station Commander Serving Since 2007 (571) 528-1476 Milton.Castelle@loudoun.gov 1st Lieutenant Robert Bruns Assistant Station Commander Serving Since 2000 (571) 246-4486 Robert.Bruns@loudoun.gov
8. Station 4 Command | Dulles Station South (DSS) Captain RJ Earley Station Commander Serving Since 2004 (571) 258-3279 Robijon.Earley@loudoun.gov 1st Lieutenant Josh Brumbaugh Assistant Station Commander Serving Since 2006 (571) 420-0385 Joshua.Brumbaugh@loudoun.gov
9. Station 5 Command | Western Loudoun Station (WLS) Captain T.J. Delitta Station Commander Serving Since 2000 (571) 233-8336 Tj.Delitta@loudoun.gov
10. Sheriff Michael L. Chapman
11. De-Escalation Skills NOTE: The information in this presentation consists of several techniques and strategies using active listening to assist staff with de-escalation. This information does not replace your company or agency policies related to dealing with individuals in crisis. Information provided in this presentation does not certify anyone in de-escalation, conflict resolution, conflict management, or any similar methodology for defusing aggressive behavior. The Loudoun County Sheriff’s Office is not recommending or directing you to take specific actions based on this presentation. In many circumstances, the best response is to remove yourself from the situation and call 911. Some situations do not lend themselves to de-escalation.
12. Definitions De-Escalation: The use of communication or other techniques during an encounter to stabilize, slow, or reduce the intensity of a potentially violent situation without using physical force, or with a reduction in force Crisis: A time of intense difficulty, trouble, or danger where usual methods of coping and problem-solving do not work Mental Health Disorder/Illness: A disorder that can cause psychological and behavioral disturbances with varying severities or impairment of normal functioning Mental Health Crisis: When someone’s behaviors prevent them from functioning normally or indicate they might harm themselves or others
13. First Steps | 9 Types of Nonverbal Communication • Facial Expressions: smile, frown • Gestures: thumbs up, thumbs down, peace sign • Paralinguistics: volume, tone, inflection, pitch • Body Language: arm-crossing, leg-crossing, pacing, restlessness • Proxemics: personal space • Eye Gaze: looking, staring, blinking • Haptics: touch • Appearance: clothing, hairstyle • Artifacts: objects, images, uniforms
14. Crossing Arms
15. Fidgeting
16. Fist Clenching
17. Eye Contact | Staring or Looking Down
18. Hand on Hips
19. Invasion of Personal Space
20. Body Blading
21. Clenched Jaw
22. Pacing
23. Pointing
24. Visible Distress
25. Behavioral Change Stairway Model
26. Key Skills • Active Listening: the practice of engaging closely with what a speaker is saying and indicating understanding • Empathy: the ability to understand and share the feelings of another • Not sympathy, which is a mere expression of pity or sorrow for the distress of others • Rapport: a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well • Patience: the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
27. Phrases That Damage Rapport • “Calm Down” • Provokes anger • If they could, they would • Instead, use emotional labeling: “I can see you are angry” • “I understand” • Well-intended, but counter-productive • You probably do not truly understand • Instead, use a paraphrase or summary: “Let me see if I understand…” • “Why?” • Feels accusatory • Creates defensiveness • Instead, use open-ended questions: “What makes you feel that way?”
28. Active Listening Skills | M.O.R.E.
29. M.O.R.E. • Minimal Encouragers • The use of utterances such as “mmm,” “yeah,” “okay” • Conveys that you are paying attention and listening • Can be non-verbal: head tilt • Open-Ended Questions • Questions that require more than a yes or no response • Encourages the individual to open up and speak and share more • Reflecting/Mirroring • Repeating the last few words a person just said to you • Inflection v. Deflection • Emotional Labeling • Saying what emotion you’re seeing or feeling • Validates the individual’s feelings EMOTIONAL LABELING "If possible, never let an emotion go by without labeling it. People love to have others understand how they feel.“ - Dr. Mike Webster
30. Emotional Labeling
31. andy jabbour info@faithbased-isao.org
32. Outline (this will be a fast 15 minutes…) • About FB-ISAO • Info Sharing Organization…? • What we share • Don’t be Scared. Be Prepared. • All Faiths, All-Hazards • Partnerships • Wrap-Up
33. https://faithbased-isao.org/
34. https://faithbased-isao.org/ Info Sharing
35. What is Shared? How’s it Shared? What is Shared? • Member incidents • Suspicious activities • Partner reports • Open source • Best practices • Questions to one another • Events • Grants information • More How’s it Shared? • FB-ISAO Slack (30+ channels!) • Email • Webinars • Member events
36. https://faithbased-isao.org/
37. https://faithbased-isao.org/
38. All Faiths. All Hazards.
39. All Faiths. All Hazards.
40. All Faiths. All Hazards.
41. https://faithbased-isao.org/
42. https://faithbased-isao.org/
43. info@faithbased-isao.org
44. Question & Answer
45. Please contact: Captain RJ Earley using the QR code.