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Playing Tetris with Cognitive Load @ Solutions ...

Manuel Pais
September 08, 2023

Playing Tetris with Cognitive Load @ Solutions Hamburg Conference, Sep 2023

Autonomous, empowered, cross-functional product teams. Sounds like a dream team, doesn't it? What do we expect from software development teams? Set up CI/CD tools and pipelines. Automate infrastructure. Test and secure *everything*. And, of course, run and monitor its product live? Oh, wait, there's more: they need to understand who their customer:s are, what their expectations are, what causes friction, and what benefit the product brings to the business. Sound familiar? Congratulations, you're already playing Tetris with team cognitive load! Manuel Pais, co-author of the book Team Topologies: Organizing Business and Technology Teams for Fast Flow! shows you how to use topologies to balance and minimize cognitive load in teams.

Manuel Pais

September 08, 2023
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  1. Team Topologies 3 Organizing business and technology teams for fast

    flow Matthew Skelton & Manuel Pais IT Revolution Press, 2019 teamtopologies.com/book
  2. “innovative tools and concepts for structuring the next generation digital

    operating model” Charles T. Betz, Principal Analyst, Forrester Research 4
  3. coding testing deploying security infrastructure operations CI/CD arch & design

    UX cust satisfaction data science product viability QA
  4. coding testing deploying security infrastructure operations CI/CD arch & design

    UX cust satisfaction biz metrics product viability QA building the right solution
  5. COGNITIVE LOAD: The total amount of mental effort being used

    in the working memory - John Sweller 37
  6. 51 Answer Team Cognitive Load Drivers 1. Team Characteristics 2.

    Work Characteristics 3. Work Practices & Processes
  7. 52 Answer Team Cognitive Load Drivers 1. Team Characteristics 2.

    Work Characteristics 3. Work Practices & Processes 4. Work Environment & Tools
  8. 57

  9. 59

  10. 60 Each service must be fully owned by a team

    with enough cognitive capacity to build, run and evolve it.
  11. topology the way in which constituent parts are interrelated or

    arranged Greek: τοπολογία (τόπος == ‘place’) 64
  12. 66

  13. 68 We expect most teams to be (value) stream-aligned with

    end-to-end ownership (if we want fast flow)
  14. 71 Enabling teams reduce both the learning curve to acquire

    capabilities and the need for “shared experts” by having them teach and mentor “on the ground”
  15. 77 Platform teams provide services that reduce cognitive load and

    accelerate stream-aligned teams to deliver work with substantial autonomy
  16. “A digital platform is a foundation of self-service APIs, tools,

    services, knowledge and support which are arranged as a compelling internal product.” – Evan Bottcher, 2018 80
  17. 92 “Highly evolved firms use a combination of stream-aligned and

    platform teams as the most effective way to manage cognitive load at scale”
  18. 95 Complicated subsystem teams build and evolve part of a

    system which requires specialized, PhD kind of knowledge
  19. 98 Team Interaction Modes Collaboration: 2 teams working together X-as-a-Service:

    1 provides, 1 consumes Facilitating: 1 team helps another
  20. 99 Team Interaction Modes Collaboration: 2 teams working together X-as-a-Service:

    1 provides, 1 consumes Facilitating: 1 team helps another Why, When, How Long
  21. 109 Copyright © Team Topologies Ltd 2023. All rights reserved.

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