of design - Using with other Usability Testing Cons - Require knowledge and experience - Expensive for experts - Should use multiple experts - Few identify major issues
- Prioritize tasks - Define metrics (Success, time, error, satisfaction, Net Promoter Score) - Recruit your users - Let user read their tasks and do their job - Says ‘Don’t worry, you can’t do anything wrong. If something goes wrong, it my fault.’ - Tell your users to thinkaloud - Shut up! Don’t spoil! No hint! - Let your users fail