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Empowering Customer Success Operations With No-...
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Nicolas Grenié
June 23, 2022
Technology
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Empowering Customer Success Operations With No-code Flows
Nicolas Grenié
June 23, 2022
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Transcript
Empowering Customer Success Operations With No-code Flows Nicolas Grenié -
Postman Meetup 2022
Typeform Forms and surveys for meaningful conversations, at scale VideoAsk
Asynchronous interactions that get you face-to-face with customers Chat The no-code chatbot builder Our products
@picsoung
@picsoung
Let’s take an example @picsoung
As a customer: I want to turn off branding on
all my typeforms @picsoung
@picsoung
Our regular answer: Sorry not possible @picsoung
Sometimes: use our API @picsoung
Sometimes: use our API @picsoung
@picsoung
@picsoung
Ticket closed ✅ @picsoung
@picsoung
@picsoung
Ideal customer experience Plug and play No code Tech agnostic
@picsoung
Document for reusability @picsoung
Collections are great but Hard to understand what’s happening under
the hood Looping is not built-in Not every Tech CS folk can build those scripts @picsoung
Flows to the rescue 💪 @picsoung
@picsoung
@picsoung
Visual builder No setup required @picsoung
Next steps Build more to inspire others Onboard tech CS
on how to build their own Flows List most common CS requests that could be solved @picsoung
@picsoung Questions? Images from Unsplash Typeform workspace