Product + comms = amazing experiences

Transcript

1. Ana Andrés Principal Solutions Engineer Product + Comms = Amazing Experiences
2. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. Products and services are not about the what. It all spins around the experiences they enable. Communications are the backbone of those experiences.
3. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. © 2019 TWILIO, INC. ALL RIGHTS RESERVED.
4. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. © 2019 TWILIO, INC. ALL RIGHTS RESERVED.
5. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. Millenials are choosing experiences over things
6. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. PRODUCTS + COMMS = AMAZING EXPERIENCES
7. © 2019 TWILIO INC. ALL RIGHTS RESERVED. Hey Alysha, your flight #1974 has been delayed. It is now leaving at 4:39pm PST. Here’s your boarding pass. Hi Alice! Did you make the transaction for $92.54 USD at Patagonia? Yes that was me What shoe size is
 best for me? Hi, I’m Owly, 
 how can I help? Hey Alexa, add a dozen 
 eggs to my order I’ve added that to your cart
8. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. PRODUCTS + BAD COMMS = AMAZING EXPERIENCES TERRIBLE
9. © 2019 TWILIO INC. ALL RIGHTS RESERVED. Your package is out for delivery Oops, I forgot. I’m not home. Can you hold it for pickup? Hello? Is anyone there? 😫
10. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. Twilio is the next generation
 platform for communications Any communications experience Any channel Any developer
 Any company
11. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. Communications Maps Compute
 and Storage Analytics Payments
12. Leaders using Twilio to transform customer engagement © 2019 TWILIO, INC. ALL RIGHTS RESERVED.
13. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. How do we create successful 
 customer engagement?
14. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. Build AI-based conversations that work across web and mobile chat, SMS, WhatsApp, and your contact center. Autopilot Studio Widget NEW
15. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. Create meaningful 1-to-many conversations with customers across channels seamlessly, efficiently, and at scale. Twilio Conversations
16. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. RUNTIME Functions Assets CLI Debugger SDKs SOLUTIONS Marketing Campaigns Twilio Flex Phone Numbers Short Codes IoT Interconnect SIP SUPER NETWORK CHANNEL APIS INTELLIGENCE Autopilot Conversations ORCHESTRATION TaskRouter IDENTITY Verify Lookup Authy Studio Line Facebook Messenger WhatsApp Chat Video Email Voice SMS One platform for all comms needs
17. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. One platform for all channels Chat Video Email Voice SMS Line Messenger WhatsApp Fax
18. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. Products and services are not about the what. It all spins around the experiences they enable. Communications are the backbone of those experiences. © 2019 TWILIO, INC. ALL RIGHTS RESERVED.
19. © 2019 TWILIO, INC. ALL RIGHTS RESERVED. We can’t wait to see what you build