and very well delivered. • Even though it was a 45 min talk, I was able to follow it very closely, Kathryn did a great job delivering the talk and keeping the audience entertained. • I started reading the book Kathryn recommended, a good read for both parenting and managing, agree with her a 100%. • Keywords for me - Empathy, feedback, delegation, problem-solving. • Takeaways ◦ Give feelings a name ◦ Give their wishes in fantasy ◦ Feedback should be sincere, timely, accurate, description with appreciation ◦ With all things, assume good intent. Hanlon’s Razor.