e-コマース 財務会計 管理会計 固定資産 BOT & RPA カスタマー サービス 中古車販売 新車販売 レンタル リース アフター セールス・ サービス Technosoft Automotive Solution R&D Plan/ Coming Soon Microsoft Dynamics ERP Schema Entity Fields Relationships Business Rules Security Roles Records Fields Hierarchy Process Workflows Custom W/F Plugins Dialogs Actions Business Process Flows User Interface Web resources JavaScript Form Design Command Customization Analytics Charts Dashboards Reports Templates Word Templates Excel Templates Email Templates TAS is built on top of Microsoft Dynamics 35 and Power Platform ・Front End Technology: C#.NET ・Back End Technology: Microsoft Dynamics 365 & Azure Services ・Database Server: Azure SQL ・Directory Service: Microsoft Entra ID
C u s t o m e r S p e c i f i c E x t e n s i o n Power Platform Dealers / Operations OEM NSC Systems (Parts Catalog, Warranty Claims, etc.) Enterprise BUS, Web Service Website, External Systems Connected Car AI Builder Telemetry Finance Customer Insights Customer Voice Customer Service Marketing Sales Power BI Power Apps Power Virtual Agents Power Automate SPARE PARTS T e c h n o s o f t A u t o m o t i v e S o l u t i o n MyVehicle MARKETING MYSALES New Vehicle Used Vehicle After-Sales Service Customer Service Marketing MySales MyInspection Bot & RPA M i c r o s o f t D y n a m i c s 3 6 5 Guides & Mixed Reality Demand Forecast Commerce & Payment Gateway Owners E-Commerce Power Pages Open AI Graph Dataverse
Based DMS ERP Based DMS CRM Based DMS on Premise CRM Based DMS on Cloud Intelligent Customer Engagement based DMS on Cloud 取引 - 業務中心 顧客・データ中心 車両オーナーアプリ 車両点検アプリ セールスアプリ Technosoft TAS v4 Technosoft TAS v5 Technosoft TAS v6.x Low Code Platform Dynamics 365 Power Platform Dynamics CRM Dynamics CRM Azure Azure 従来型のディーラーから顧客体験を自在に提供できるディーラーへ We are here now
Company E Shop-A2 Shop-B1 Shop-B2 Shop-E1 Shop-E2 DG2 JV Dealers Dealer D Dealer C Shop-C1 Related Company F Shop-C2 Shop-D1 Shop-D2 Shop-F1 Shop-F2 DG3 CA-Branch Dealer Y Dealer X Shop-X1 Shop-X2 Shop-Y1 Shop-Y2 NSC-CA Philippine DG 4 Local Dealers Dealer H Dealer G Shop-G1 Shop-G2 Shop-H1 Shop-H2 DG5 CA-Owned Dealers Dealer Z Shop-Z1 Shop-Z2 NSC-CA Thai OEM Contoso Automotive Japan Shop-Z2 Sales Service MK TG Fin IT HR Sales Manager Sales Person Sales Admin Service Manager Service Advisor Technician Dealer Level- CA Branch can have all of the levels. Normal Dealers will be 3S level. -1S Center = Showroom Only = Only Sell cars -2S Center = Showroom & Service Only = Sell car + General Service only -3S Center = Showroom, Service & Spare parts only = Sell cars + General Service + Accident Repair -4S Center = Showroom, Service, Spare Parts & Body & Paint = Sell cars + General Service + Accident Repair + New Car Body & Paint Installation Sales department Sales manager = Reports Salesperson = NV sales quote Sales administrator = NV sales order Service department + parts department (After Sales department) Service manager = Reports Service Advisor = to prepare the work order = Work order Technician=Repair/Maintenance Marketing, IT, HR, Finance (ERP) OEM => National sales company => Dealer Group => Dealer (stores)
Shop-A1 Related Company E Shop-A2 Shop-B1 Shop-B2 Shop-E1 Shop-E2 DG2 JV Dealers Dealer D Dealer C Shop-C1 Related Company F Shop-C2 Shop-D1 Shop-D2 Shop-F1 Shop-F2 DG3 CA-Branch Dealer Y Dealer X Shop-X1 Shop-X2 Shop-Y1 Shop-Y2 NSC-CA Philippine DG 4 Local Dealers Dealer H Dealer G Shop-G1 Shop-G2 Shop-H1 Shop-H2 DG5 CA-Owned Dealers Dealer Z Shop-Z1 Shop-Z2 NSC-CA Thai OEM Contoso Automotive Japan Shop-Z2 Sales Service MK TG Fin IT HR Sales Manager Sales Person Sales Admin Service Manager Service Advisor Technician Dealer Level- CA Branch can have all of the levels. Normal Dealers will be 3S level. -1S Center = Showroom Only = Only Sell cars -2S Center = Showroom & Service Only = Sell car + General Service only -3S Center = Showroom, Service & Spare parts only = Sell cars + General Service + Accident Repair -4S Center = Showroom, Service, Spare Parts & Body & Paint = Sell cars + General Service + Accident Repair + New Car Body & Paint Installation Sales department Sales manager = Reports Salesperson = NV sales quote Sales administrator = NV sales order Service department + parts department (After Sales department) Service manager = Reports Service Advisor = to prepare the work order = Work order Technician=Repair/Maintenance Marketing, IT, HR, Finance (ERP) OEM => National sales company => Dealer Group => Dealer (stores) 受発注 Commissions Inventory Transfer
Shop-A1 Related Company E Shop-A2 Shop-B1 Shop-B2 Shop-E1 Shop-E2 DG2 JV Dealers Dealer D Dealer C Shop-C1 Related Company F Shop-C2 Shop-D1 Shop-D2 Shop-F1 Shop-F2 DG3 CA-Branch Dealer Y Dealer X Shop-X1 Shop-X2 Shop-Y1 Shop-Y2 NSC-CA Philippine DG 4 Local Dealers Dealer H Dealer G Shop-G1 Shop-G2 Shop-H1 Shop-H2 DG5 CA-Owned Dealers Dealer Z Shop-Z1 Shop-Z2 NSC-CA Thai OEM Contoso Automotive Japan Shop-Z2 Sales Service MK TG Fin IT HR Sales Manager Sales Person Sales Admin Service Manager Service Advisor Technician Dealer Level- CA Branch can have all of the levels. Normal Dealers will be 3S level. -1S Center = Showroom Only = Only Sell cars -2S Center = Showroom & Service Only = Sell car + General Service only -3S Center = Showroom, Service & Spare parts only = Sell cars + General Service + Accident Repair -4S Center = Showroom, Service, Spare Parts & Body & Paint = Sell cars + General Service + Accident Repair + New Car Body & Paint Installation Sales department Sales manager = Reports Salesperson = NV sales quote Sales administrator = NV sales order Service department + parts department (After Sales department) Service manager = Reports Service Advisor = to prepare the work order = Work order Technician=Repair/Maintenance Marketing, IT, HR, Finance (ERP) OEM => National sales company => Dealer Group => Dealer (stores) Consignment (委託) Inventory Transfer from Centralized WHSE Commissions Inventory Transfer Inventory Transfer Inventory Transfer
Lead Unknown Market- place site Advertisement Landing Page Website Social Media Shopping Apps Car Configurator Take Test Drive Commit with Dealerships for re-visit Awareness Consideration Engage Sales Advocate After-Sales: NBA / NBO Nurture CIC Activities, incl. SMS, Email, Push Notification Warranty Plans Purchase or Finance Create Campaign Negotiation Personalized NewsComms on regular frequency (Omni-Channel) Invitation for events Network Dealership Visit Lead and Opportunity Scoring Lead Tracking and Follow-Ups Re-Qualification Automotive Fairs Evaluate Personalized Offers and best price matches Real-time offers from partners Workshop visit for scheduled service Contract Management: Renewal offering Relationship with trained dealers Connect Offer Share satisfaction Alerts about Detected service needs 顧客や車両を360度から分析する為に、CDP(Customer Data Platform)や、そこから得られるデータに、AIの活用が肝 が見えているのがディーラー が見えていないのがOEM
生産性と コラボレーション ビジネスデータと プロセス ローコード ソリューション + + Microsoft Dateverse Microsoft Graph Power Automate Power Virtual Agents Power Pages PowerBI Powr Apps Copilot Supply Chain Customer Service Sales Finance Cuetomer Insigths Field Service
DevOps アイデンティティ マネジャー データ プライバシー データ 暗号化 データ 損失防止 ユニファイド 管理部門 システム 健全性 分析 CoEと ベストプラクティス 政府 ホスティング コンプライアンス 規格 アクティビティログ 管 理 モ ニ タ ー Power Platformは、比類のないガバナンスと セキュリティ管理をスケールに応じて提供 Power Automate Process Automation Power BI Business Analytics Power Virtual Agents Intelligent Bot Power Pages Business Website Data connectors AI Builder Microsoft Dateverse Power Fx Managed Environments Power Apps Application Development
Digital and app innovation Infrastructure Trusted Comprehensive Microsoft Cloud Power Platform Dynamics 365 Copilot Microsoft 365 Windows 11 Azure OpenAI Service (ChatGPT Preview) Power BI GitHub Copilot OpenAI-Powered Integrations Microsoft Dynamics 365 Business Central Human Resources Commerce Finance Supply Chain Management Project Operations Remote Assist Guides Connected Store Customer Insights Field Service Customer Voice Customer Service Marketing Sales Fraud Protection Intelligent Order Management Azure Applied AI Services Azure Cognitive Services Azure Machine Learning Microsoft Azure
Microsoft apps AI orchestration Your data Foundation models & AI toolchain AI infrastructure Microsoft Cloud Microsoft Copilot Architecture with TAS User prompt Data flow ( = all requests are encrypted via HTTPS and wss://) User prompts are sent to Copilot 1 Microsoft 365 Service Boundary 1 Pre-processing Grounding 2 Dataverse + Power Platform Services Bing Plug-ins Microsoft Graph Your context and content (emails, files, meetings, chats, calendars, and contacts) Customer Microsoft 365 Tenant Copilot accesses Graph + (optional) Web + Other services for grounding 2 Modified prompt 3 Large Language Model RAI is performed on input prompt and output results RAI Prompts, responses, and grounding data aren’t used to train foundation models Azure OpenAI Azure OpenAI instance is maintained by Microsoft. OpenAI has no access to the data or the model Copilot sends modified prompt to Large Language Model (LLM) 3 LLM response 4 Copilot receives LLM response 4 Copilot accesses Graph for Compliance and Purview 5 Compliance and Purview Post-processing 5 3 Copilot sends the response back to the user 6 Copilot response back to the user 6 Technosoft Automotive Solution
Lead Unknown Market- place site Advertisement Landing Page Website Social Media Shopping Apps Car Configurator Take Test Drive Commit with Dealerships for re-visit Awareness Consideration Engage Sales Advocate After-Sales: NBA / NBO Nurture CIC Activities, incl. SMS, Email, Push Notification Warranty Plans Purchase or Finance Create Campaign Negotiation Personalized NewsComms on regular frequency (Omni-Channel) Invitation for events Network Dealership Visit Lead and Opportunity Scoring Lead Tracking and Follow-Ups Re-Qualification Automotive Fairs Evaluate Personalized Offers and best price matches Real-time offers from partners Workshop visit for scheduled service Contract Management: Renewal offering Relationship with trained dealers Connect Offer Share satisfaction Alerts about Detected service needs 『Microsoft 365』+『Dynamics 365(CRM/ERP』 +『Power Platform』+『Microsoft Azure』+ 『Security』 が見えているのがディーラー が見えていないのがOEM