Platform as a Product from the Trenches [LOPUG edition]

Transcript

1. Platform-as-a-Product from the Trenches Cat Morris Staff Product Manager @ Syntasso catmo cat@syntasso.io
5. Platform-as-a-Product from the Trenches
6. Platform-as-a-Product from the Trenches
7. • What/why Platform? • Why Platform-as-a-Product? And why is it so hard? • How to do PaaP and be happy!
8. What is a Platform?
10. A digital platform is a foundation of self-service APIs, tools, services, knowledge and support which are arranged as a compelling internal product. Evan Bottcher
11. Why would I use a Platform?
12. 1. Inflation and Economic Downturn 2. Supply Chain Security 3. Increasing Customer Expectations 4. Accelerated Digital Transformation 5. The War for Talent Will Intensify 6. Data and Device Security 7. Sustainability
13. 1. Inflation and Economic Downturn 2. Supply Chain Security 3. Increasing Customer Expectations 4. Accelerated Digital Transformation 5. The War for Talent Will Intensify 6. Data and Device Security 7. Sustainability INCREASE EFFICIENCY INCREASE EFFICIENCY
14. 1. Inflation and Economic Downturn 2. Supply Chain Security 3. Increasing Customer Expectations 4. Accelerated Digital Transformation 5. The War for Talent Will Intensify 6. Data and Device Security 7. Sustainability INCREASE EFFICIENCY DECREASE RISK DECREASE RISK INCREASE EFFICIENCY
15. 1. Inflation and Economic Downturn 2. Supply Chain Security 3. Increasing Customer Expectations 4. Accelerated Digital Transformation 5. The War for Talent Will Intensify 6. Data and Device Security 7. Sustainability INCREASE EFFICIENCY DECREASE RISK DECREASE RISK INCREASE EFFICIENCY 🔥 GO FASTER 🔥 🔥 GO FASTER 🔥 🔥 GO FASTER 🔥
16. Mia Platform Humanitec Cortex Hashicorp waypoint Port Syntasso Upbound
17. From Infra teams -> DevOps -> Platforms
18. • Each team already had a way of doing things • Each team still has deadlines and objectives • Each team has a different tech stack & compliance requirements
19. Platform engineering is technically complex
22. Platforms requires organisational change
24. Why Platform-as-a- Product?
25. Platform Engineering == Build it and they will come
26. Platform Engineering == Build it and they will come BUT THEY DIDN’T
28. “Platform as a Product is what happens when you apply a product mindset to your internal platform” Paula Kennedy, LOPUG Organiser (and industry luminary)
29. Platform-as-a-Product is an emerging discipline
31. “Platform as Product” online training course launched by Team Topologies Academy 2021 Virtual PlatformCon 2022 event with more than 70 talks, key theme of Platform as a Product highlighted 2022 2024 First Platform Engineering day at KubeCon - focus on Platform as a Product and user centricity
32. Why is it so hard?
33. • Platform engineering is technically complex • Platform engineering requires organisational change • Platform-as-a-Product is an emerging discipline
34. GET A PLATFORM PRODUCT MANAGER
35. How to get a Platform Product Manager
36. How to get a Platform Product Manager
37. How to get a Platform Product Manager
38. How to do Platform-as-a- Product and be happy!
39. What does it mean to be a product? Feasibility Business Viability Value Usability
40. What does it mean to be a product? Feasibility Business Viability Value Usability PRODUCT
41. Feasibility Business Viability Usability Value
42. Lesson 1 Valuable doesn’t have to mean all the value to everyone all at once.
43. Lean Value Tree Opportunity Solution Tree
44. Lean Value Tree Example
47. Feasibility Business Viability Value Usability
48. Lesson 2 Platforms don’t have a very big captive audience.
49. Application Developers are your users. There are a finite number of them in your organization. If you piss them off they can and will find another way to do things.
50. Lesson 3 You need to learn UX. Platform XDs are even rarer than you are.
56. Business Viability Value Usability Feasibility
57. Business Viability Value Usability Feasibility STOP!!! This is not your job anymore
58. Lesson 4 FEASIBILITY IS NOT YOUR JOB ANYMORE
59. Value Usability Feasibility Business Viability
60. Lesson 5 Teams not directly adding customer value are the first to be cut.
61. Twitter :( Me (as a platform consultant) :( Every platform team ever when their investment gets canned and they are back to being a ticket shop with no automation and are only spoken to when things are on fire :(
63. Find your red thread Provide a premium banking experience Give customers access to a free virtual card Provide access to and support payments via virtual card Enable Cards Team to self-serve infra & pipelines related to virtual card Business Objective Business Bet Application Team Platform Team
64. 1. Valuable doesn’t have to mean all the value to everyone all at once. 2. Platforms don’t have a very big captive audience. 3. You need to learn UX. Platform XDs are even rarer than you are. 4. FEASIBILITY IS NOT YOUR JOB ANYMORE! 5. Teams not directly adding customer value are the first to be cut. Cat’s Platform-as-a-Product Lessons
65. THANK YOU! Any questions? Cat Morris Staff Product Manager @ Syntasso catmo cat@syntasso.io
66. @a_bangser