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Agile West - Holistic UX in Agile

Agile West - Holistic UX in Agile

Garren DiPasquale

June 10, 2015
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  1. DISNEY IS ONE OF THE ONLY PLACES THAT I AM

    HAPPY TO GO BROKE @aduroguy #agileUX
  2. “I’M DOING THIS BECAUSE I WANT TO DO IT BETTER”

    @aduroguy #agileUX –WALT DISNEY
  3. CONCEIVE AND PLAN OUT IN MIND, TO HAVE AS A

    PURPOSE, TO DEVISE FOR A SPECIFIC FUNCTION OR END @aduroguy #agileUX
  4. “AGILE” DESIGN COMPLAINTS 1. LACK OF VISION AND HOLISTIC STRATEGY.

    2. FOCUSES ONLY ON MICRO DESIGN. 3. ENGINEERING DRIVEN. 4. NOT MEANT TO ASK WHY BUT TO SOLVE HOW. 5. NO TIME TO GET AWAY AND THINK. @aduroguy #agileUX
  5. “Design thinking is a human-centered approach to innovation that draws

    from the designer's toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.” —Tim Brown, president and CEO IDEO @aduroguy #agileUX
  6. GOOD PRODUCT/SERVICE DESIGN 1. REMOVES BUSINESS AMBIGUITY. 2. DECREASES RE-WORK.

    3. LEADS TO BETTER CODE. 4. CREATES A BETTER PRODUCT SOONER. 5. INCREASES TEAM MORAL AND TEAM OWNERSHIP. @aduroguy #agileUX
  7. “I CAN’T WAIT TO GET TO WORK AND BUILD SOMETHING

    NO ONE WANTS” @aduroguy #agileUX –NO ONE EVER
  8. 1. PRODUCT VISION 1. WHO THE TARGET CUSTOMER IS. 2.

    WHAT NEED THE PRODUCT WILL ADDRESS. 3. HOW IS IT UNIQUE? @aduroguy #agileUX
  9. TO BE THE MOST EFFICIENT, EASY TO USE CHECK EXCEPTION

    SYSTEM FOR OUR ASSOCIATES @aduroguy #agileUX
  10. 1. PRODUCT VISION 1. DOESN’T DESCRIBE HOW. 2. WHERE WE

    ARE HEADED, NOT WHERE WE ARE. 3. ALIGNS WITH LARGER COMPANY MISSION. 4. MAKE IT MOTIVATING. 5. THINK BIG, BE BOLD. @aduroguy #agileUX
  11. 2. DESIGN PRINCIPLES 1. WHAT PRINCIPLES REFLECT OUR PRODUCT VISION?

    2. HOW DO WE DESCRIBE THE PRODUCT’S EXPERIENCE? @aduroguy #agileUX
  12. THREE TO FIVE PRINCIPLES WORK DIRECTLY WITH THE BUSINESS GET

    KEY BUY IN STICK TO THEM, CITE THEM OFTEN ADJUST THEM WHEN NEEDED @aduroguy #agileUX
  13. 3. HEURISTICS 1. Visibility of system status. 2. Match between

    system and the real world. 3. User control and freedom. 4. Consistency and standards. 5. Error prevention. 6. Recognition rather than recall. 7. Flexibility and efficiency of use. 8. Aesthetic and minimalist design. 9. Help users recognize, diagnose, and recover from errors. 10.Help and documentation. @aduroguy #agileUX
  14. 3. HEURISTICS 1. USED DURING UX REVIEW. 2. USED TO

    CHECK INDIVIDUAL INTERACTIONS. 3. USED BY EVERYONE. 4. UX QUALITY CONTROL. @aduroguy #agileUX
  15. 4. PATTERN LIBRARIES 1. THE OTHER UX DESIGNER. 2. NOT

    JUST FOR DESIGNERS. 3. MUST BE ACCESSIBLE TO EVERYONE. 4. NEED TO BE CURATED AND UPDATED. @aduroguy #agileUX
  16. @aduroguy #agileUX INSPIRATION IDEATION IMPLEMENTATION EDIT FEATURE BRIEF NEW FEATURE

    OR IDEA INTRODUCED GET USER FEEDBACK & RE-EVALUATE NEXT MVP MINOR ENHANCEMENT IS INTRODUCED DELIVERY SPRINT GROOM WITH: BIZ, BA, TECH, UX REFINE ARTIFACTS & REVIEW WITH BUSINESS GROOM STORIES & REQUIREMENTS WITH BUSINESS SIZE STORIES FEATURE & SHELL STORY WRITING CONFIRM PRIORITY & FEATURE SIZE DESIGN WORKSHOP FEATURE BRIEF IDEA STATEMENT STEERING COMMITTEE PRIORITIZES & SIZES FEATURES BUSINESS HAS A NEW IDEA XL S ML
  17. @aduroguy #agileUX EDIT FEATURE BRIEF NEW FEATURE OR IDEA INTRODUCED

    GET USER FEEDBACK & RE-EVALUATE NEXT MVP MINOR ENHANCEMENT IS INTRODUCED DELIVERY SPRINT GROOM WITH: BIZ, BA, TECH, UX REFINE ARTIFACTS & REVIEW WITH BUSINESS GROOM STORIES & REQUIREMENTS WITH BUSINESS SIZE STORIES FEATURE & SHELL STORY WRITING CONFIRM PRIORITY & FEATURE SIZE DESIGN WORKSHOP FEATURE BRIEF IDEA STATEMENT STEERING COMMITTEE PRIORITIZES & SIZES FEATURES BUSINESS HAS A NEW IDEA XL S ML MACRO MICRO
  18. @aduroguy #agileUX INSPIRATION DESIGN WORKSHOP FEATURE BRIEF IDEA STATEMENT STEERING

    COMMITTEE PRIORITIZES & SIZES FEATURES BUSINESS HAS A NEW IDEA XL
  19. @aduroguy #agileUX IDEATION SIZE STORIES FEATURE & SHELL STORY WRITING

    CONFIRM PRIORITY & FEATURE SIZE DESIGN WORKSHOP S ML
  20. @aduroguy #agileUX IMPLEMENTATION DELIVERY SPRINT GROOM WITH: BIZ, BA, TECH,

    UX REFINE ARTIFACTS & REVIEW WITH BUSINESS GROOM STORIES & REQUIREMENTS WITH BUSINESS SIZE STORIES S ML
  21. @aduroguy #agileUX INSPIRATION IDEATION IMPLEMENTATION EDIT FEATURE BRIEF NEW FEATURE

    OR IDEA INTRODUCED GET USER FEEDBACK & RE-EVALUATE NEXT MVP MINOR ENHANCEMENT IS INTRODUCED DELIVERY SPRINT GROOM WITH: BIZ, BA, TECH, UX REFINE ARTIFACTS & REVIEW WITH BUSINESS GROOM STORIES & REQUIREMENTS WITH BUSINESS SIZE STORIES FEATURE & SHELL STORY WRITING CONFIRM PRIORITY & FEATURE SIZE DESIGN WORKSHOP FEATURE BRIEF IDEA STATEMENT STEERING COMMITTEE PRIORITIZES & SIZES FEATURES BUSINESS HAS A NEW IDEA XL S ML
  22. @aduroguy #agileUX INSPIRATION DESIGN WORKSHOP FEATURE BRIEF IDEA STATEMENT STEERING

    COMMITTEE PRIORITIZES & SIZES FEATURES BUSINESS HAS A NEW IDEA XL
  23. DESCRIBES IN A ONE PAGE DOCUMENT AN OVERVIEW OF BUSINESS

    OBJECTIVES AND TARGET USERS OF A FEATURE @aduroguy #agileUX
  24. ANATOMY FEATURE BRIEF 1. FEATURE NAME. 2. OVERVIEW. 3. FEATURE

    OWNER. 4. OBJECTIVE AIM (3-5 BULLET POINTS). 5. ANY ASSUMPTIONS. 6. TARGET CUSTOMER/USER. aduro.us/resources/feature-brief.pdf
  25. IT’S NOT DESIGN IF IT’S NOT SOLVING PROBLEMS AND THE

    SUCCESS OF THAT CAN BE MEASURED @aduroguy #agileUX
  26. FEATURE BRIEF 1. ONE PAGE. 2. WHAT/WHY, NOT THE HOW.

    3. INTENDED TO GUIDE THE DESIGN. 4. IS THE NORTH STAR. 5. UPDATE WHEN NEEDED (BE AGILE). @aduroguy #agileUX
  27. @aduroguy #agileUX IDEATION SIZE STORIES FEATURE & SHELL STORY WRITING

    CONFIRM PRIORITY & FEATURE SIZE DESIGN WORKSHOP S ML
  28. DESIGN WORKSHOP 1. NOT ABOUT DESIGNING SCREEN OR COMING UP

    WITH A FINAL SOLUTION. 2. ABOUT GAINING SHARED UNDERSTANDING. 3. IN PERSON, HANDS ON. 4. HALF DAY, TO FULL DAY. 5. THE HIGH LEVEL DESIGN TO DEVELOP THE MVP. @aduroguy #agileUX
  29. @aduroguy #agileUX IMPLEMENTATION DELIVERY SPRINT GROOM WITH: BIZ, BA, TECH,

    UX REFINE ARTIFACTS & REVIEW WITH BUSINESS GROOM STORIES & REQUIREMENTS WITH BUSINESS SIZE STORIES S ML
  30. MVP 1. MUST BE MINIMUM DELIGHTFUL. 2. BUILD, MEASURE, LEARN,

    REPEAT. 3. VERTICAL SLICE, NOT HORIZONTAL. @aduroguy #agileUX
  31. @aduroguy #agileUX INSPIRATION IDEATION IMPLEMENTATION EDIT FEATURE BRIEF NEW FEATURE

    OR IDEA INTRODUCED GET USER FEEDBACK & RE-EVALUATE NEXT MVP MINOR ENHANCEMENT IS INTRODUCED DELIVERY SPRINT GROOM WITH: BIZ, BA, TECH, UX REFINE ARTIFACTS & REVIEW WITH BUSINESS GROOM STORIES & REQUIREMENTS WITH BUSINESS SIZE STORIES FEATURE & SHELL STORY WRITING CONFIRM PRIORITY & FEATURE SIZE DESIGN WORKSHOP FEATURE BRIEF IDEA STATEMENT STEERING COMMITTEE PRIORITIZES & SIZES FEATURES BUSINESS HAS A NEW IDEA XL S ML
  32. CROSS FUNCTIONAL TEAMS 1. GET EVERYONE INVOLVED (DESIGN WORKSHOPS). 2.

    PROMOTE CROSS FUNCTIONAL PAIRING. 3. BREAK DOWN THE SILOS. 4. GET OUT OF THE BUILDING. 5. DESIGN/DEV ROCKSTARS DON’T WORK WELL. @aduroguy #agileUX
  33. WHERE DO WE START? 1. RECOGNIZE THE ENTIRE DESIGN PROCESS.

    2. CREATE PRODUCT VISION AND DESIGN PRINCIPLES. @aduroguy #agileUX
  34. WHERE DO WE START? 1. RECOGNIZE THE ENTIRE DESIGN PROCESS.

    2. CREATE PRODUCT VISION AND DESIGN PRINCIPLES. 3. WRITE THE BRIEF, CONDUCT THE WORKSHOPS @aduroguy #agileUX
  35. “THE WAY TO GET STARTED IS TO QUIT TALKING AND

    START DOING” @aduroguy #agileUX