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Building a Human-Centered Culture

Building a Human-Centered Culture

Slides from this presentation offered at Generate NYC and HOW Design Live, 2017.

Starting from the idea that our project fail for people reasons, not technical ones, this presentation explores the ingredients for valuable collaboration and how to encourage those in your organization. We also examine how the kinds of things your teammates will describe as the "culture" are really just your values in practice. Finally, we end with a call to recognize our greatest threat to valuable collaboration is our lack of diversity.

Ben Callahan

May 04, 2017
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Transcript

  1. If we want to be better at our jobs, we

    need to be better humans.
  2. Best friends, the same person Hate each other, very different

    Go their separate ways and fail Best friends, the same person
  3. Best friends, the same person Hate each other, very different

    Go their separate ways and fail Best friends, the same person Forced to struggle together
  4. Best friends, the same person Hate each other, very different

    Go their separate ways and fail Best friends, the same person Forced to struggle together Respectful collaborators
  5. “If you’re a white guy with an audience and you’re

    not talking about privilege, you’re missing it.” Timothy Goodman
  6. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Ease of Collaboration Personal Conflict
  7. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Ease of Collaboration Personal Conflict Idea Conflict
  8. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Ease of Collaboration Personal Conflict Idea Conflict
  9. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Ease of Collaboration Personal Conflict Idea Conflict
  10. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Conformity Ease of Collaboration Personal Conflict Idea Conflict
  11. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  12. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  13. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  14. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  15. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  16. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  17. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  18. If we want to be better at our jobs, we

    need to be better humans.
  19. Investing in a Life Investing in a Person Education Budget

    Writing & Speaking Investing in a Skill
  20. Investing in a Life Investing in a Person Education Budget

    Writing & Speaking Lunch & Learn Investing in a Skill
  21. Investing in a Life Investing in a Person Education Budget

    Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  22. Investing in a Life Wellness Budget Investing in a Person

    Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  23. Investing in a Life Wellness Budget Holistic Training Investing in

    a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  24. Investing in a Life Wellness Budget Holistic Training Peer Review

    Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  25. Investing in a Life Wellness Budget Holistic Training Peer Review

    Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  26. Investing in a Life Travel Pizza Wellness Budget Holistic Training

    Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  27. Investing in a Life Travel Pizza Vacation Bonus Wellness Budget

    Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  28. Investing in a Life Travel Pizza Vacation Bonus Significant Other

    Dinners Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  29. Investing in a Life Travel Pizza Vacation Bonus Significant Other

    Dinners Food, Food, & Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Investing in a Person Education Budget Writing & Speaking Lunch & Learn Maker Series Investing in a Skill
  30. Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, &

    Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Education Budget Writing & Speaking Lunch & Learn Maker Series
  31. Travel Pizza Vacation Bonus Significant Other Dinners Food, Food, &

    Food Wellness Budget Holistic Training Peer Review Threshold of Empathy Culture starts with values. Education Budget Writing & Speaking Lunch & Learn Maker Series Community Be Better Life-Long Learning
  32. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict
  33. Empathy Diversity of Perspective Low Value High Value Low Value

    High Value Indifference Courage to Speak Conformity Fear to Differ Ease of Collaboration Personal Conflict Idea Conflict