Upgrade to Pro — share decks privately, control downloads, hide ads and more …

CRM Testing - Approach, Goals and Benefits

CRM Testing - Approach, Goals and Benefits

CRM testing solutions helps businesses improve customer insights, loyalty, and customer satisfaction. It also helps in better user adoption and caters more customers to your business. Also, CRM testing adds value to data management practices for compliance purposes. For more information, visit BugRaptors portfolio.

BugRaptors

August 06, 2021
Tweet

More Decks by BugRaptors

Other Decks in Technology

Transcript

  1. The international CRM (Customer Relationship Management) market size is projected

    to grow at a CAGR of 12.1% from 2021 to 2028. F O R T U N E B U S I N E S S I N S I G H T S
  2. C R M i s d e f i n

    e d a s C u s t o m e r R e l a t i o n s h i p M a n a g e m e n t ; i t i s a m a r k e t i n g p l a t f o r m b a s e d o n a d a t a b a s e s o f t w a r e s y s t e m . T h u s , t e s t i n g o f C R M s o f t w a r e o r C R M p l a t f o r m i s k n o w n a s C R M t e s t i n g . WHAT IS CRM TESTING?
  3. Analyze CRM Requirement Specifications Test Design & Execution Risk Analysis

    & Mitigation Plan Development Summary Report Build Test Strategies & Plans TESTING APPROACH
  4. Always plan your budget and include various things in it

    such as Training, Consultancy Fees, Phone Costs, Data Backup & Storage, Risk Assessment Assistance, etc. GUIDELINES TO FOLLOW BEFORE CONDUCTING CRM TESTING The testing team should have experienced persons. Set a specific deadline to give to testing members for product delivery.
  5. WHY IS CRM TESTING SO IMPORTANT? Testing is critical for

    CRM systems to locate, identify, and address underlying issues or defects in software and improve its capabilities. Otherwise, it may never allow you to produce great results as you suppose to get from your CRM software, or you can experience a considerable loss.
  6. HOW TO PERFORM CRM TESTING? The CRM testing should be

    done based on user requirements and the scope of development. You should conduct Usability Testing, Functional testing & Performance Testing, Data Quality Testing, and Integration Testing for sure if you want to make your application fully compatible to use.
  7. C r e a t i n g a b

    e t t e r c u s t o m e r e x p e r i e n c e B r i n g n e w a d v a n c e m e n t s i n m a n y i n t e g r a t i n g s y s t e m s a n d c h a n n e l s A v o i d s u c h d a t a a c c u r a c y i s s u e s E n s u r e O m n i c h a n n e l s a l e s GOALS OF CRM TESTING
  8. W I T H B U G R A P

    T O R S T E S T I N G S E R V I C E S GET THE MOST VALUE FROM YOUR CRM SOLUTION
  9. We at BugRaptors ready to match your CRM quality needs

    within 1-4 weeks and focus on providing a comprehensive range of testing services from test planning, design, and execution of test cases to test reporting. CRM testing services helps to enhance the brand value of your CRM system by eliminating all the flaws. WHY BUGRAPTORS?
  10. M A I L I N G A D D

    R E S S P H O N E N U M B E R E M A I L A D D R E S S 5858 Horton Street, Suite 101, Emeryville, California, USA 240-241-6894 [email protected] FOR INQUIRIES AND CONCERNS