With information bombarding us every minute of our lives, it can be tough to know what warrants triggering a page. Alert fatigue is a real danger, but ignoring real problems is dangerous too. What lessons can we learn from other fields - such as public policy, public health, or clinical medicine - to reduce the risk of alert fatigue while also keeping our systems as healthy as possible?
With the STAT framework - Supported, Trustworthy, Actionable, and Triaged - we have a rapid diagnostic test we can use to identify the portions of our alerting systems that cause alert fatigue, and some strategies for reducing it.