OpenAI Serviceとその最先端のモデル、機能、および他の Azure AIとのソリューションの概要 Azure OpenAI Service が他のAzure AI Serviceと統 合された、選択されたユースケースやシナリオを紹介する アーキテクチャ図 Where we are Today Use Cases Models & Capabilities Sample Architecture 幅広いユースケースと企業タイプを特集した、公開されて いるAzure OpenAI Serviceの顧客事例 Customer Inspiration
benefits humanity Empower every person and organization on the planet to achieve more Azure OpenAI Service – 2023年11月15日現在 GPT-4, GPT-4-Turbo, GPT-3.5-Turbo 言語 GPT-4-Turbo with Vision マルチモデル DALL·E 3 画像 Whisper 書き起こしと翻訳 Babbage, Davinci, GPT-3.5-Turbo ファインチューニング Azure AI Studio
Platform AI Builder Power BI Power Apps Power Automate Power Virtual Agents Scenario-Based Services Bot Service AI Search Document Intelligence Video Indexer Metrics Advisor Immersive Reader Customizable AI Models Vision Speech Language Decision Azure OpenAI Service ML Platform Azure Machine Learning
Language Translation Search Document Intelligence Multi-Modality Content Safety Prompt Flow Experiments Evaluation Semantic Kernel Lang Chain Models/APIs Plugins Open AI Models Microsoft Models Meta Models OSS Models GPT 3.5 GPT 4 ….. Turning Florence ….. Llma2 ….. Hugging Face ….. Azure AI Studio
generative AI and Azure OpenAI Service are transforming businesses The economic benefits of innovating with Azure AI Mercedes-Benz enhances drivers’ experience with Azure OpenAI Service Introducing Azure OpenAI Service On Your Data in Public Preview
They advised us every step of the way. Together, we ran workshops to explore the organization’s needs and using their Intelligence Driven Organization (IDO) framework, they helped us to create a strategy to address our digital priorities.” As one of the oldest industries in the world, construction, hasn’t always kept pace with the modernization that has swept across other industries, particularly when it comes to driving operational efficiencies with data. — Dr. Marco Bornschlegl: Head of Innovation and Digitalisation, Strabag SE Strabag SE, the global construction company, partnered with Microsoft to build a Data Science Hub to collect decentralized data and leverage it for insights. This enabled the organization to develop use cases to prove the value of data including its risk management project. The solution uses an algorithm to pinpoint at-risk construction projects, saving Strabag SE time and reducing financial losses. With data now at the helm, Strabag SE is cementing its future in a traditional industry on the path to digitalization. Customer: Strabag SE Industry: Manufacturing Size: 10,000+ employees Country: Austria Products and services: Azure Active Directory Azure Databricks (AI) Azure Functions Azure Key Vault Azure Machine Learning Azure SQL Edge Azure Synapse Analytics Microsoft Intelligent Data Platform Microsoft Purview Azure OpenAI Service Read full story here Automation
the technical architecture—how Microsoft has set it up to allow us to have more control over that—and then also the business architecture. That combination makes Azure OpenAI compelling.” KPMG believes that Azure OpenAI Service will change its service delivery model and impact its coding lifecycle through product experience enhancement, knowledge enhancement, and content distribution. — Brad Brown: Chief Innovation Officer & Technology Leader, Tax KPMG has chosen Microsoft Azure OpenAI Service because of its architecture, which makes it an enterprise-ready solution that allows the company to augment and fine- tune its data—while ensuring KPMG meets governance, risk, and regulatory requirements. The company believes that Azure OpenAI Service time to value is short, and there is a demonstrable increase in time to value over previous productivity solutions. The company believes that the iterative and fast fail approach of Azure OpenAI Service will help drive faster adoption and extend the capabilities of the tool. Customer: KPMG Industry: Professional Services Size: 10,000+ employees Country: United States Products and services: Azure OpenAI Service Read full story here Automation
fairly robotic, but with the advanced language models in Azure OpenAI Service, the responses felt much more inviting and approachable, which makes a big difference for our students.” The Ministry of Education and National Taiwan University (NTNU) wanted to help Taiwanese students to improve their English-language speaking skills to help them be even more successful in globally competitive world. — Dr. Hao-Jan Howard Chen, Professor, Department of English, National Taiwan Normal University Together, the Taiwan Ministry of Education and NTNU launched Cool English, an English learning platform that offers creative modes of learning such as finishing song lyrics and watching animated videos. NTNU used the Davinci advanced language model in Azure OpenAI Service to build 10 educational bots for the platform, each with its own unique personality. Cool English is taking an innovative step for English education in Taiwan, helping students reach their learning goals and overcome the challenges of limited opportunities for real-life conversational and writing practice. Customer: National Taiwan Normal University Industry: Higher Education Size: 1,000-9,999 employees Country: Taiwan Products and services: Azure OpenAI Service Azure AI Azure Cognitive Services Read full story here Communication
workflows, clear content oversight, and ease in both creating marketing elements... The difference now is that we can apply breakthroughs in artificial intelligence and machine learning to enhance automation at all levels.” Aprimo’s content operations platform is 100 percent on Azure and AI as fundamental part of the company’s product strategy. The company saw an opportunity to further enhance its content operations platform and deliver even higher levels of productivity and performance using ChatGPT. — Kevin Souer, CPO, Aprimo With the Microsoft-OpenAI announcement of OpenAI’s gated general availability on Azure, Aprimo applied to the preview and the company was accepted. Aprimo tested different generative AI features to address specific use cases and focused in on an embedded generative AI assistant designed to create better efficiencies across teams, drive time to market, and scale on-brand asset creation and distribution across all channels. Aprimo released the solution in May 2023. Customer feedback has been overwhelmingly positive, and Aprimo anticipates a 95 percent adoption rate. As the first ChatGPT integration in the digital asset marketing category it has opened the door for more innovations and features releases on the Aprimo AI-powered platform in the coming months, including AI Content Coach. Customer: Aprimo Industry: Professional Services Size: 50 – 999 employees Country: United States Products and services: Microsoft Azure Azure OpenAI Service Read full story here Content Generation
we’re disrupting our industry for a second time by delivering cutting-edge digital tools and capabilities and becoming a true omnichannel retailer.” With 45,000 cars in its inventory, CarMax needed a fast and efficient way to analyze customer reviews and provide brief, meaningful summaries for each model that would aid potential purchasers and boost the pages’ search engine rankings. — Shamim Mohammad, Executive Vice President and Chief Information and Technology Officer, CarMax After choosing to work with OpenAI, CarMax migrated to OpenAI Service to take advantage of the scalability, security, and Responsible AI features it provides. CarMax was able to produce the equivalent of 11 years’ worth of car summaries in a matter of months, freeing editorial staff to focus on more substantive content, providing customers with valuable insights, and successfully boosting search rankings. Customer: CarMax Industry: Retailer Size: 10,000+ employees Country: United States Products and services: Azure AI Azure OpenAI Service Read full story here Content Generation & Summarization
its best-in-class language learning models to process content elements with better performance and lower cost. Without access to Azure OpenAI and the Microsoft support team, we would have been less likely to offer this application to our customers in such an efficient and effective manner.” With expertise in data science, AI, user generated content, social media, and community influence marketing, CIPIO.ai saw that building influencer relationships that lead to genuine customer connections was a challenge for most companies and that Community Commerce Marketing (CCM) was the answer. — Sundeep Sanghavi, Co-Founder and CEO, CIPIO.ai The team wanted to use AI to give companies more personalized ways to encourage organic content sharing and customer connections and chose Microsoft and Azure OpenAI Services to build a CCM platform. Now Azure OpenAI is embedded at the core of the CIPIO.ai Community Commerce Marketing platform. Though CIPIO.ai was founded less than two years ago, it has amassed a global team of social media marketers for its customers, including nearly 200 million social profiles and related consumer data. Customer feedback shows CIPIO.ai driven user generated content is outperforming other branded content. Customer: CIPIO.ai Industry: Professional Services Size: 1 – 49 employees Country: United States Products and services: Azure OpenAI Services Azure AI Azure Cognitive Services Content Generation
democratize customer adoption of Azure OpenAI because customers can go live quickly with a very powerful tool. The age of manually curating knowledge bases is over.” Zammo is on a mission to help businesses engage and transact with customers through conversational AI interactions that are secure, scalable, highly accessible, and simple to create regardless of size, industry, or IT skill set. — Stacey Kyler, Product Manager, Zammo Zammo decided to support its proprietary AI platform technology with Microsoft Azure Cloud Service and Azure OpenAI Service. Users can save time and money using prebuilt conversation modules for common use cases, creating their own branded, cross-platform voice apps. Customer: Zammo.ai Industry: Professional Services Size: 1-50 employees Country: United States Products and services: Azure OpenAI Service Read full story here Customer Experience
Blip is taking a leading-edge approach to AI that makes us future-ready and gives us a competitive edge in the marketplace for customer experience technology.” Take Blip wanted to pursue an AI-first approach to messaging between brands and customers using the latest language models, like GPT-4. — Milton Stiilpen, Innovation & Research Director, Take Blip Take Blip began using Azure OpenAI Service and other Azure Cognitive Services to develop a robust, multichannel, AI-driven customer conversation platform backed a highly secure and scalable cloud infrastructure. Using Microsoft AI technologies has boosted developer productivity, accelerating time to market for new campaigns. Clients are excited about the new AI-driven features and have enthusiastically embraced GPT capabilities. Customer: Take Blip Industry: Professional Services Size: Large (1,000 – 9,999 employees) Country: Brazil Products and services: Azure OpenAI Service Azure AI Customer Experience
you, you can focus a lot more on what really matters, which is delivering a great experience, a great product, and a lot of value to your customers.” Trelent, a pre-seed code documentation startup that uses the OpenAI Codex algorithm, found its audience in high- growth tech companies with large or distributed engineering teams. The problem: How does a two-person team provide enterprise-ready service? — Calum Bird, CEO, Trelent A Microsoft for Startups webinar provided the answer: Microsoft Azure OpenAI Service paired the powerful OpenAI algorithms Trelent was |already using with Azure security, safety controls, and global availability— and worked with the startup’s existing solution. With Azure OpenAI Service, Trelent benefits from content filtering, increased security, and faster response times (from 1-3s down to an average of 750ms). Those enterprise-ready features free Trelent engineers up to focus on their core innovation. Customer: Trelent Industry: Professional Services Size: 1-49 employees Country: Canada Products and services: Azure OpenAI Service Read full story here Customer Experience
for Azure OpenAI Service to help us improve employee experiences, enhance customer interactions, and drive more efficiency within our developer community.” AT&T is exploring how to use technology to help automate some business processes to improve employee and customer experiences. AT&T has started using Azure OpenAI Service to help its employees be more productive and provide customers with the service they expect. — Jon Summers, Chief Information Officer, AT&T AT&T is using Microsoft Azure OpenAI Service to enable IT service requests, migrate legacy code into modern code, and empowering employees to complete common human resources tasks. By using Azure and AI technologies, the company can automate IT tasks and provide employees with fast answers to basic human resource requests, leading to increased efficiency, improved work life, and reduced costs. Customer: AT&T Industry: Telecommunications Size: 10,000+ employees Country: United States Products and services: Azure OpenAI Service Read full story here Employee Experience
scrambling to figure out how large language models (LLMs) can transform some part of their business. But many either don’t know where to start, or they don’t have the technical expertise to create meaningful solutions with LLMs. At Moveworks, we’re partnering with Azure OpenAI Service to deliver the power of bleeding edge LLMs— like GPT-3—to these organizations on a robust and trusted enterprise-ready platform.” Moveworks knows that a lot of businesses are just starting to scratch the surface of LLMs and conversational AI—with many not even knowing where to start. Moveworks is using its experience in advanced conversational AI and large language models to help enterprises and government agencies resolve employee issues with the help of Azure OpenAI Service. — Vaibhav Nivargi, Chief Technology Officer and Founder, Moveworks Moveworks chose Microsoft Azure OpenAI Service as a core component of its machine learning architecture. Azure OpenAI Service semantic search and summarization capabilities enhance the platform’s ability to resolve limitless support requests simultaneously—even anticipate the individual needs of employees and respond to them in their native language. With Azure OpenAI Service Moveworks can deliver the power of large language models and conversational AI to customers in a way that’s trusted, secure, and enterprise- ready—without customers needing the technical expertise required to leverage these technologies. Customer: Moveworks Industry: Professional Services Size: 50–999 employees Country: United States Products and services: Azure OpenAI Service Read full story here Employee Experience
is going to be someone that has access to unique content. We’re finding that content by linking Azure OpenAI with Microsoft Teams.” For IT technicians, logging time entries and summarizing customer interactions are critical to profitability and quality assurance. When done manually, technicians spend about an hour a day completing these time-consuming tasks. — Matt Linn, Chief Operating Officer, Thread Thread recognized this opportunity and launched an enhancement for their Service Collaboration Platform that uses Microsoft Azure OpenAI Service and GPT-3 to streamline customer interactions and automate these routine tasks. Technicians are saving nearly an hour a day by automating their time entries. About 80% of the time entries generated automatically are accepted immediately – with technicians using this powerful automation for over 300 time entries per month. Customer: Thread Industry: Professional services Size: 1–49 employees Country: United States Products and services: Azure OpenAI Service Microsoft Teams Read full story here Productivity
bring their services to a broader Indian audience Generative AI can make travel services more accessible to millions of Indians: Sanjay Mohan, Group CTO, MakeMyTrip - Microsoft Stories India “It will open the industry to new audiences – the next 100-200 million users in India – who are not very comfortable with English but are fluent in their language, and who are more comfortable interacting with voice than navigating a complex app on their phone. It will also improve accessibility for users with disabilities who are unable to use an app effectively.”
AI assistant offering Indians access to government information via voice-based chat. The service is available in 10 of India’s 22 languages via custom language models trained on AzureML Azure OpenAI Service powers chat, fine- tuned with Indian government data Voice based experiences in local languages provides broader inclusivity to government information. With help from next-generation AI, Indian villagers gain easier access to government services - Microsoft Stories India
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