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Building platforms through customer value: Yes,...
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Eran Levy
May 21, 2025
Technology
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Building platforms through customer value: Yes, you can
Platforma conference 2025
Eran Levy
May 21, 2025
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Transcript
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Platform Team Production Engineer
WIIFM
Introduction Eran Levy VP R&D Nexyte @Cognyte https://levyeran.medium.com/ @levyeran
My Journey
Journey Started with Reflection
#1 Trap Platform “The Team”
“It is easy! We will build it, then they will
switch” #1 Misconception
#2 Trap Analysts
“Eventually, this will save time, we promise!” #2 Misconception
#3 Trap
How can I own this? We built it, they will
use it! #3 Misconception
None
A Real-Life Story Painful Dashboard Product Team mistrust Customers compain
Engineers debug
Identify Execute Support Empower Plan Share DevEx
• The pain – start with “WHY” • What must
be done • How we bring immediate value Identify Identify Execute Support Empower Plan Share DevEx
Fundumental shift #1: The Mindset Shift = Platform as a
Product
#1: Platform as a Product • The developers are your
customers • Don’t focus on outcomes only
Ingest A B Dashboard Plan Identify Execute Support Empower Plan
Share DevEx
Fundumental shift #2: MVP isn’t enough
#2: MVP isn’t enough Thinnest Viable Platform (TVP) are the
”golden path” slices that build up your platform foundation Team Topologies
We joined their dailies & planning, same JIRA board, short
iterations. Built with them! Execute Identify Execute Support Empower Plan Share DevEx
Fundumental shift #3: Collaborate effectively
#3: Collborate Effectively • Join forces • Raise integration concerns
early • Work together
• We built the tools • Wrote HowTos & tutorials
• No rocket-science Empower Identify Execute Support Empower Plan Share DevEx
Fundumental shift #4: Engineering teams empowerment
#4: Engineering Teams Empowerment • Engineering teams want autonomy •
Build the tools that will enable them be independent with the best practices you defined
• When something failed, we didn’t say “it’s not on
priority, it’s your issue now” • It’s not a “black-box” • We built trust Support Identify Execute Support Empower Plan Share DevEx
Fundumental shift #5: Be in the trenches, with them!
#5: Be in the Trenches, with Them! • Build the
trust that you aren’t leaving them to deal with problems alone • Share knowledge that the platform isn’t treated as a black-box
• We made it simple & easy to integrate •
We didn’t let them be worried Identify Execute Support Empower Plan Share DevEx DevEx
Fundumental shift #6: Invest in Developer Experience
#6: Invest in Developer Experience Source: GitHub DevEx Formula
There is no visible customer feature we are working on…
Identify Execute Support Empower Plan Share DevEx Share
Fundumental shift #7: Share! Don’t let your platform team remain
invisible!
#7: Share! • Not everyone understands what’s platform is all
about • Share success stories • Share customer impact
Takeaways Platform as a Product Thinnest Viable Platform Invest in
your partners
Thank you! https://levyeran.medium.com/ @levyeran