Creating Stuff & Managing Feedback - Big Design 2013

Some insights on collecting, interpreting, understanding, and managing feedback based on five years as a sole founder of a SaaS application.

1. Creating Stuff Managing Feedback & Feature Requests
2. Hello. My name is... Garrett Dimon
5. Generating Receiving Replying Absorbing Responding
6. YOU Email Support Requests Analytics Forums Blogs Conversations
7. YOU Time Money Questions Ideas Criticism Suggestions Existing Code DNA Future Plans
8. YOU Investors Developers Clients Designers Customers Stakeholders
9. Generating
13. ?
20. Receiving
22.  
25. Textile. Markdown. Markup.
26. Replying
27. 
31. Absorbing
35. Responding
36. Courtesy of Cameron Moll
37. Courtesy of Cameron Moll
38. Search
39. User Interface Index Primary Index Delta Index Database Daemon Indexer Search Watches Search Request Searches Index Monit Cron Initiate Regular Indexing Update Delta Index Save Record New or Updated Record Saved Save Record Build Index from Database Build Index from Database
41. vs.
42. http://flickr.com/photos/ppdigital/2327029777/ http://www.flickr.com/photos/storm_gal/353753314/ http://www.flickr.com/photos/somegeekintn/3313624842/ http://www.flickr.com/photos/thomashawk/106559616/ http://www.flickr.com/photos/mnadi/34012604/ http://www.flickr.com/photos/maisonbisson/77778195/ http://www.flickr.com/photos/gurms/2130147681/ http://www.flickr.com/photos/john/10196037/