Better work, through better feedback.

the best way to build and ship software Better work
through better feedback. @keavy

the best way to build and ship software ! What
do you want feedback on? 3

the best way to build and ship software ! When
do you want feedback? 8

the best way to build and ship software ! When
do you want feedback? 10

the best way to build and ship software ! Who
do you want feedback from? 12

the best way to build and ship software ! 14
“I think its ﬁne to revert this if you think thats best.”

“I think this could be super fucking cool. Maybe you do, too.”

the best way to build and ship software ! Tips
on asking for feedback 17 Think about what you actually want feedback on. #1

on asking for feedback 18 Be aware what stage of completion you’re at. #2

on asking for feedback 19 What individuals, or type of person, do you want feedback from? #3

on asking for feedback 20 Use authentic, but assertive, language. #4

the best way to build and ship software ! Lessons
from aviation industry 22 First officer: See all those icicles on the back there and everything? First officer: Boy, this is a losing battle here on trying to de-ice those things, it gives you a false feeling of security, that’s all it does First officer: Let’s check those wing tops again, since we’ve been sitting here a while? Captain: I think we get to go here in a minute.

the best way to build and ship software ! Lessons
from medical industry 23

on giving feedback, with empathy 25 Familiarize yourself with the context: the work itself and the people who made it. #5

on giving feedback, with empathy 26 Give it a few minutes before responding, especially if you disagree. #6

on giving feedback, with empathy 27 Ask, don’t tell. #7

on giving critique 29 Avoid using derogatory terms, like “stupid”. #8

on giving critique 30 Avoid hyperbole. #9

on giving critique 31 Be humble. #10

on giving critique 32 Explain your reasons why something should be changed. #11

on giving critique 33 Oﬀer ways to simplify or improve. #12

on giving critique 34 Think how you want the person to feel. #13

on giving critique 35 Think about what you want them to do. #14

on Giving Feedback 37 Can you use positive language, as opposed to neutral? #15

on Giving Feedback 38 Use emoji to clarify tone. #16

the best way to build and ship software ! Use
emoji 39 This looks good now. ⚡✨ This looks good now. ⚡ VS

the best way to build and ship software ! Use
emoji 40

on Giving Feedback 41 Practice giving yourself feedback! No really. #18

on responding to feedback 45 Lead with an expression of appreciation. #19

on responding to feedback 46 Ask for clariﬁcation, if you don’t understand. #20

on responding to feedback 47 Step away from the written word, if there’s growing confusion or debate. #21

on responding to feedback 48 Keep goals of product/project in mind. This isn’t about you, it’s about the work. #22

the best way to build and ship software ! Checklist
for better feedback 50 Am I setting myself and my work up, ready to receive the best feedback?

for better feedback 51 Have I paused to empathize with the person asking for, or giving feedback?

for better feedback 52 What do I want them to do, after this? How do I want them to feel?

for better feedback 53 Am I oﬀering critique, not criticism?

for better feedback 54 Am I stepping back from my own work, to really hear the feedback I’m given?

for better feedback 55 Am I letting my peers know that I value their feedback?

the best way to build and ship software @keavy Thank
you!

Better work, through better feedback.

Better work, through better feedback.

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