Don’t bother with details 4. Involve them late 5. Add process 6. Never tell the reasons 7. Commit for them 8. Interrupt at any time 9. Be ambiguous 10.They’re always lying
Sweat the details 4. Involve them early 5. Streamline process 6. Always tell the reasons 7. Never commit without them 8. Respect their time 9. Be specific 10.Trust them
KEN NORTON IS LICENSED UNDER A CREATIVE COMMONS ATTRIBUTION 3.0 UNPORTED LICENSE SPECIAL THANKS TO: ANAND RANGARAJAN, ANDREW OPLINGER, DYLAN SALISBURY, JORDANNA CHORD, JOSEPH SMARR, MIKE CARRATO, PATRICK DOYLE, AND PHILIP TUCKER. DONUTS ARE ON ME.