Clever, stop being so

Asking for information online is hard. Users are cautious about the data they share. Companies are quite terrible at asking for the right piece of information, let alone phrasing it correctly. In this presentation, we’ll focus on two major pieces of information about a person: their name, and their gender. We’ll see how not to ask for them, and how we can ensure inclusivity and diversity on the web by asking the right thing in the right format.

Transcript

1. Clever, stop being so @HugoGiraudel — Accessibility advocate @N26 (Berlin, Germany) May 20th, 2017
2. From The Front
5. Clever, stop being so
6. Asking for info online
7. Freaking hard
8. Inclusivity Diversity
9. We all suck at it
10. Name & gender
11. What’s in
 a name?
12. First name + last name
13. Hi, nice to meet you! Hi, what is your first name and your last name?
14. Not so fast
16. Iceland
17. Patronymic
18. <parentName> -dóttir/son
19. Björk Guðmundsdóttir
20. Björk Mrs. Guðmundsdóttir
21. 1. Given name 2. Patronymic
22. Malaysia
23. bin/binti <parentName>
24. Isa bin Osman
25. Isa / Isa bin Osman / Isa Osman Osman
26. China
27. Generation name
28. Mao Ze Dong (⽑毛泽东)
29. Mao xiān shēng (⽑毛先⽣生 ) Mr. Ze Dong
30. Ze Dong (泽东) Dong (东)
31. “Western” name
32. Jin Peng (钅鹏)
33. Jean-Pierre
34. Spain
35. Multiple names
36. Names of father and mother
37. María-Jose Carreño Quiñones
38. Born from Sr. Carreño Sra. Quiñones
39. Sra. Carreño Sra. Quiñones
40. France
41. (Aristocratic) particle
42. Jean De Jouvencourt
43. Mr. De Jouvencourt Mr. Jouvencourt
44. Germany
45. Academic degrees & titles
46. Doktor, professor…
47. Herr Professor Doktor Schmidt Herr Schmidt
48. Japan
49. Relationship context
50. Shigeru Miyamoto (宮本 茂)
51. Miyamoto-san (宮本 茂さん)
52. Vietnam
53. Given name
 is formal
54. Nguyễn Tấn Dũng
55. Mr. Dũng
56. Thailand
57. Nickname(s)
58. Yingluck Shinawatra
59. Pu (“crab”) (ปู)
60. India
61. Patronymic
62. Location
63. Caste
64. Religion
65. Initials
66. Any more clusterfuck?
67. Marital names
68. People with a single name
69. Now what?
70. Don’t ask for
 first name
 last name
71. Have a
 unique field
72. Don’t restrict length
73. Handle single-letter names
74. Handle looooooooong names
75. Don’t restrict characters
76. Handle every character
77. Also punctuation
78. Don’t say name is invalid
79. Say you can’t handle it properly
80. Don’t try
 to be clever
81. Ask how you should call them
82. Your full name: How should we call you? e.g. 東海林賢蔵 e.g. Shōji
83. What’s in
 a gender?
84. Male / Female?
85. Not so fast
86. Terminology
87. Chromosomes (XX, XY…)
88. Sexual characteristics
89. Gender expression
90. Gender identity
91. Common misconceptions
92. Gender is not binary
93. Even sex isn’t (intersex)
94. Gender ≠ sex
95. Transgender is not a gender
96. Non-binary ≠ transgender
97. You don’t get to decide
98. Now what?
100. Ask if you must
102. Say why
104. Advertising, declining services…
105. Social profiles, 3rd parties…
106. Monitoring diversity
107. Clarify privacy
109. Devastating consequences
110. “Transgender” isn’t ideal
112. Provide a “non-binary” option
114. Offer a way to skip
117. Avoid “other”
118. Provide free text if you can
120. Autocomplete
122. About pronouns
123. Don’t try to guess
124. Ask which to use
126. Default to singular “they”
128. Wrapping up
129. Don’t assume anything
130. Accept people as they are
131. Inclusivity Diversity Accessibility
132. Thank you! @HugoGiraudel May 20th 2017 Special thanks to Chad Gowler for their
 inspiring “How to ask about gender” talk