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Ethical Design

Laura Kalbag
September 26, 2015

Ethical Design

From a talk given at Over The Air in September 2015

Laura Kalbag

September 26, 2015
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  1. — Spotify Privacy Policy “we may collect information stored on

    your mobile device, such as contacts, photos, or media files
  2. we may also collect information about your location based on,

    for example, your phone’s GPS location or other forms of locating mobile devices (e.g., Bluetooth) — Spotify Privacy Policy “
  3. We may also collect sensor data (e.g., data about the

    speed of your movements, such as whether you are running, walking, or in transit). — Spotify Privacy Policy “
  4. You may integrate your Spotify account with Third Party Applications.

    If you do, we may receive similar information related to your interactions with the Service on the Third Party Application — Spotify Privacy Policy “
  5. — Spotify Privacy Policy “we may collect information stored on

    your mobile device, such as contacts, photos, or media files
  6. we may also collect information about your location based on,

    for example, your phone’s GPS location or other forms of locating mobile devices (e.g., Bluetooth) — Spotify Privacy Policy “
  7. We may also collect sensor data (e.g., data about the

    speed of your movements, such as whether you are running, walking, or in transit). — Spotify Privacy Policy “
  8. are you working? what do your friends Like? are you

    moving? are you at the gym? do you have kids? are you at home? are you still? which song do you listen to when you’re at home? what did you take a photo of? what do you Like? where are you going? are you walking? are you sleeping? what’s your favourite band? are you Christian? what are you listening to? who are your friends? where have you been? are you running? are you trying to focus? are you having a party? is it romance time? are you in love? need a confidence boost?
  9. Third parties: This is the arguably gross part, but it’s

    also not new or unique. Advertising is a part of staying in business, and Spotify shares data (which it says is “de-identified,” as opposed to specific personal information) with “partners who help [them] with marketing and advertising efforts.” — “Spotify Clears Up Its Controversial Privacy Policy” http://www.wired.com/2015/08/spotify-clears-up-its-privacy-policy/ “
  10. Third parties: This is the arguably gross part, but it’s

    also not new or unique. Advertising is a part of staying in business, and Spotify shares data (which it says is “de-identified,” as opposed to specific personal information) with “partners who help [them] with marketing and advertising efforts.” — “Spotify Clears Up Its Controversial Privacy Policy” http://www.wired.com/2015/08/spotify-clears-up-its-privacy-policy/ “
  11. Third parties: This is the arguably gross part, but it’s

    also not new or unique. Advertising is a part of staying in business, and Spotify shares data (which it says is “de-identified,” as opposed to specific personal information) with “partners who help [them] with marketing and advertising efforts.” — “Spotify Clears Up Its Controversial Privacy Policy” http://www.wired.com/2015/08/spotify-clears-up-its-privacy-policy/ “
  12. it takes only a small named database for someone to

    pry the anonymity off a much larger anonymous database “ — “Why ‘Anonymous’ Data Sometimes Isn’t” — Bruce Schneier http://archive.wired.com/politics/security/commentary/securitymatters/2007/12/securitymatters_1213
  13. “ “ LexisNexis helps uncover the information that commercial organizations,

    government agencies and nonprofits need to get a complete picture of individuals, businesses and assets…
  14. “ “ Only Acxiom connects people across channels, time and

    name change at scale by linking our vast repository of offline data to the online environment
  15. Did any of you tell your friends on Facebook? Facebook

    has started showing me creepy funeral director ads… 12/08/2015 14:07
  16. sorry, that was me I think - I face booked

    Madds cos she’s in Australia now xxx Nini Ellis
  17. “ When an individual applies for a loan, the lender

    examines the credit ratings of members of the individual’s social network who are connected to the individual through authorized nodes. If the average credit rating of these members is at least a minimum credit score, the lender continues to process the loan application. Otherwise, the loan application is rejected.
  18. “ When an individual applies for a loan, the lender

    examines the credit ratings of members of the individual’s social network who are connected to the individual through authorized nodes. If the average credit rating of these members is at least a minimum credit score, the lender continues to process the loan application. Otherwise, the loan application is rejected.
  19. If you are not paying for it, you're not the

    customer; you're the product being sold — (most often credited to) Chris Anderson “
  20. people saying they don’t care about rights to privacy because

    they “have nothing to hide” are no different than people saying “I don't care about freedom of speech because I have nothing to say” — Edward Snowden, CITIZENFOUR “
  21. 2.

  22. 4.

  23. 4.

  24. 4.

  25. — Les Orchard, “The Verge’s web sucks” “ I feel

    like someone just set up the entire vendor hall from an awful tech conference in my living room. Seriously, could you folks just not pick one or two or ten? Did you hit every booth and say "Yeah, cool, sign us up!" I feel thoroughly spindled & folded & researched, here.
  26. We flame each other for our framework and CMS choices,

    while we give up other people’s data in the blink of an eye
  27. We flame each other for our framework and CMS choices,

    while we give up other people’s data in the blink of an eye
  28. When designers ignore the effect their work has on the

    environment, they are at best negligible, at worst culpable. — Mike Monteiro “
  29. ads

  30. functional, convenient and reliable private, secure, accessible and sustainable delightful

    respects human rights respects human effort respects human experience
  31. functional, convenient and reliable private, secure, accessible and sustainable delightful

    respects human rights respects human effort respects human experience The 3 Rs of Ethical Design
  32. functional, convenient and reliable private, secure, accessible and sustainable delightful

    does not respect human rights respects human effort respects human experience
  33. private, secure, accessible and sustainable functional, convenient and reliable delightful

    does not respect human rights respects human effort respects human experience
  34. You give me a product, I pay you for that

    product. You provide me with a service, I pay you for that service.
  35. the more diverse a team, the more likely their product

    is to solve and serve the problems of a diverse audience
  36. • using terms that people understand • constructing coherent narratives

    • taking time to understand how the same problems impact other people