guiding and verifying work BEFORE NOW ·AI-ASSISTED 1 Plan and design 1 Describe intent: text or voice 2 Write code (or tests first) 2 Agent drafts code + tests 3 Run tests and debug 3 Run, inspect and iterate 4 Open a pull request 4 Agent drafts a pull request 5 Human review and merge 5 AI review + human judgment IDE · Git · CI / CD Wispr Flow ·Claude Code ·CodeRabbit X: @systemcraftsman | 🦋: @systemcraftsman.com
calculators in elementary classrooms. The concern: students might lose fundamental math skills. Associated Press ·The Daily Item ·April 5, 1986 X: @systemcraftsman | 🦋: @systemcraftsman.com
BEFORE Machines amplified our muscle. Calculators automated arithmetic. NOW AI can take on parts of our thinking. What happens when the “tool” starts doing the thinking? X: @systemcraftsman | 🦋: @systemcraftsman.com
don't coach engineers > from outside the industry. > I'm still in it. ## Engineering - Principal Software Engineer @ Red Hat - CNCF Ambassador - ex-SCTurkey organizer - Kubernetes, Kafka & Open Source - 20+ years in software engineering. - That led me to coaching, NLP and hypnosis work. ## Credentials - NLP Master Practitioner - Certified Consulting Hypnotist - Red Hat Certified Career Coach X: @systemcraftsman | 🦋: @systemcraftsman.com
Dissociation Rapport Representational Systems Anchoring Reframing Well-Formed Outcomes What Is NLP? Eye Accessing Cues Ecology Meta Model Pacing and Leading State Management Submodalities Strategies Sensory Acuity Outcome Framing Chunking Frames Trance X: @systemcraftsman | 🦋: @systemcraftsman.com Belief Change Predicates
for this person. VISUAL REMEMBERED ·Vr VISUAL CONSTRUCTED ·Vc What did your hair look like after your last haircut? Imagine your hair bright pink. What would it look like? AUDITORY REMEMBERED ·Ar AUDITORY CONSTRUCTED ·Ac Can you hear your favorite song in your mind? What if Donald Duck sang that song? How would it sound? KINESTHETIC ·K AUDITORY INTERNAL DIALOGUE ·Ad How does the chair feel beneath you right now? Silently ask yourself: “What do I want for lunch?” The question invites a response; it does not prove a fixed eye direction. X: @systemcraftsman | 🦋: @systemcraftsman.com
we use them to connect? CALIBRATION RAPPORT Notice Connect Words and predicates Voice and pace Expression and posture Meet their language Acknowledge their concern Check your understanding NOTICE → ADAPT → CONNECT X: @systemcraftsman | 🦋: @systemcraftsman.com
subtly. POSTURE & ORIENTATION Face the person. Notice how they sit. GESTURES & ENERGY Adapt naturally. Don't imitate. PACE & BREATH Find a comfortable rhythm. Leslie Cameron-Bandler ·NLP Comprehensive (YouTube screenshot) X: @systemcraftsman | 🦋: @systemcraftsman.com
vocabulary. COLLEAGUE YOU VISUAL “I can't see the plan.” → “Let's look at it together.” → “Let's talk through the details.” → “What would help it feel safer?” AUDITORY “That sounds good.” KINESTHETIC “This doesn't feel right.” Match the language — not a fixed personality type. X: @systemcraftsman | 🦋: @systemcraftsman.com
questions help recover meaning. PATTERN WHAT WE SAY WHAT WE CAN ASK DELETION Simple deletion I had a bad day. What happened today? DELETION Unspecified verb He embarrassed me. What did he say or do? GENERALIZATION Universal quantifier Nobody listens to me. Can you think of an exception? GENERALIZATION Modal operator of necessity I have to say yes. What if you said no? DISTORTION Mind reading She thinks I'm boring. How do you know? DISTORTION Complex equivalence He didn't call; he doesn't care. How does not calling mean that? X: @systemcraftsman | 🦋: @systemcraftsman.com
Specific questions help recover meaning. PATTERN WHAT WE SAY WHAT WE CAN ASK DELETION Simple deletion Kötü bir gün geçirdim. Bugün ne oldu? DELETION Unspecified verb Beni utandırdı. Ne söyledi ya da yaptı? GENERALIZATION Universal quantifier Kimse beni dinlemiyor. Hiç dinleyen olmadı mı? GENERALIZATION Modal operator of necessity Evet demek zorundayım. Hayır deseydin ne olurdu? DISTORTION Beni sıkıcı buluyor. Bunu nereden biliyorsun? Aramadı; demek ki umursamıyor. Aramaması neden umursamadığı anlamına gelsin? Mind reading DISTORTION Complex equivalence X: @systemcraftsman | 🦋: @systemcraftsman.com
2 COLLEAGUE YOU COLLEAGUE The release broke payments. Roll it back! YOU When did we deploy the release? (Distortion: cause–effect) COLLEAGUE 10:45. Failures started three minutes earlier. YOU What else changed before 10:42? COLLEAGUE An AI agent merged an EU gateway config change at 10:40. YOU How do we know it caused this? COLLEAGUE Logs show EU traffic hitting our sandbox endpoint. Which payments are failing? Card payments in Europe. (Deletion: scope / timing) YOU All of them? Since when? COLLEAGUE Every attempt since 10:42. (Generalization: “every”) X: @systemcraftsman | 🦋: @systemcraftsman.com
of 2 COLLEAGUE YOU COLLEAGUE Yeni sürüm ödemeleri bozdu. Geri alalım! YOU Yeni sürümü ne zaman aldık? (Distortion: cause–effect) COLLEAGUE 10.45'te. Hatalar üç dakika önce başlamıştı. YOU 10.42'den önce başka ne değişti? COLLEAGUE Bir AI ajanı 10.40'ta AB ödeme geçidi ayarını birleştirmiş. YOU Buna neden olduğunu nasıl biliyoruz? COLLEAGUE Loglar AB trafiğinin test ortamına gittiğini gösteriyor. Hangi ödemeler başarısız? Avrupa'daki kart ödemeleri. (Deletion: scope / timing) YOU Hepsi mi? Ne zamandan beri? COLLEAGUE 10.42'den beri her işlem. (Generalization: “every”) X: @systemcraftsman | 🦋: @systemcraftsman.com
2 YOU Who reviewed the AI-generated change? COLLEAGUE CI was green. The bot auto-merged it. (Deletion: human reviewer) YOU I mean a human. Did anyone review it? COLLEAGUE …No. X: @systemcraftsman | 🦋: @systemcraftsman.com
of 2 YOU AI'ın ürettiği değişikliği kim inceledi? COLLEAGUE CI yeşildi. Bot otomatik birleştirdi. (Deletion: human reviewer) YOU Bir insanı soruyorum. İnceleyen oldu mu? COLLEAGUE …Hayır. X: @systemcraftsman | 🦋: @systemcraftsman.com
response may change. 02:00 PAYMENT FAILURES IN EUROPE REACTIVE STATE RESOURCEFUL STATE Tunnel vision Jump to conclusions “Roll it back!” Notice your reaction Check logs and timeline Choose deliberately Your state shapes how you respond to the incident. X: @systemcraftsman | 🦋: @systemcraftsman.com
and memories. EVERYDAY ASSOCIATIONS A familiar song → A remembered feeling A familiar scent → A moment from the past We build some associations without even noticing. (Remember the Sour Lemon?) X: @systemcraftsman | 🦋: @systemcraftsman.com
approaches its peak. STATE INTENSITY BUILDING SET THE ANCHOR NEAR PEAK FADING Recall → Build the state → Anchor → Release → Test X: @systemcraftsman | 🦋: @systemcraftsman.com
picked up a few moves of your own. Read the room CALIBRATION Build connection RAPPORT Ask better questions META MODEL Choose your state STATE MANAGEMENT The craft continues. X: @systemcraftsman | 🦋: @systemcraftsman.com
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