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[zh-TW] DevOpsDays Taipei 2025 -- Creating Awes...
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Ikuo Suyama
June 04, 2025
Technology
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[zh-TW] DevOpsDays Taipei 2025 -- Creating Awesome Change in SmartNews!(machine translation)
Ikuo Suyama
June 04, 2025
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Transcript
2025年6݄6 ࡏ SmartNews ʮతվᏓʯʂ ಛ෦ୂʮACTʯፌతࣄނݮ࡞ፌ Machine Translated by Google
· 2020 年 11 ݄~ SmartNews, Inc. · ‧ ࢿਂఔࢣ‧
ኍࠂޙሢՈ · ڵझɿڕɺ࿐ᅎɺ߯ී፮ɺಈອ զੋ୭ʁ Ikuo Suyama / ಃࢁҭஉ Machine Translated by Google
༻㖽܈ഉ໊ ୈҰతຊ࠷େ৽ฉጯ༻ఔࣜ ᮫ԙSmartNewsɿ ຊ࠷େత৽ެ࢘೭Ұ ໋ɿ “ሡશٿ༏࣭㘤ଉၚᬇڅधཁతਓɻ” Machine Translated by Google
4 ࠓఱɼ զཁஊతੋ ⋯ Machine Translated by Google ࣄނʂ
㟬來౸㭎ެࣨɼ ䷩㘸ɿ ⋯ 從哪裡開始呢? Ṝबੋզ၇ࠓఱཁ㟬Ұى୳ࡧతཱྀఔ 5 ༰ڐզ㟬ࢥߟҰԼ ⋯ Machine Translated
by Google “㠧 ኺࠓఱ։࢝ɼ㟬త࡞बੋݮগࣄނɻ”
هॅ 1.ኺݱመੈքతফ࡞தऔៃᱛڭ܇ 2. ሡࣄނᏐᎦԽҝ行動 3.ࡏશެ࢘ൣᅴ㚎ਪ行౷Ұྲྀఔ զࠓఱཁߨత㚎༰ ࣄނಛผ࡞తݸཱྀ݄ఔ 6 Machine Translated
by Google ໔ᡎ໌1ɿ ᄸҰҊྫݚڀʢN = 1ʣʀݚڀ݁Ռᢛ۩ᱪگ૬᮫
7 զ 不 會ʢ 不 能ʣ ஊతࣄ 1. ߹Dev &
Ops ⋯ Dev ቮៃ႔理ྃOps + ࣄނ ໔ᡎ໌2ɿ զ不ੋሢۀత SRE ҃ DevOps ሢՈʂ Machine Translated by Google 2. ጯ༻ SRE/DevOps࠷Ղመ ⋯ ኺݱላ౸తៃᱛڭ܇
ٞఔ ୈҰ֊ஈɿू݁ʂಛݣ෦ୂ“ACT”ʂ ୈೋ֊ஈɿޱᥒ“ࣗಈखʂ” ୈࡾ֊ஈɿݮࣄނʂ ʁ ୈ࢛֊ஈɿႫԼతࣄҎٴԼҰ㑊ܭ֢ Machine Translated by Google
01 ୈҰ֊ஈɿ ू݁ʂಛݣ෦ୂ“ACT”ʂ Machine Translated by Google
తվᏓᅶୂ “ACT”ʂ ट੮ٕज़ ଠଟࣄނྃʂ ሏ၇兩ɻ ᩋզ၇ݐཱҰݸ࡞খʂ 1 ‑ 1. ։࢝
ṜҰ࢝ԙ݄ ⋯ 10 Machine Translated by Google The Awesome Change Team CTO
⋯ ⋯ 可能是因為您強迫我們發布 େ量更改䆩? 11 1 ‑ 1. ։࢝ զɿ
Machine Translated by Google
⋯ ⋯ 可能是因為您強迫我們發布 େ量更改䆩? 12 1 ‑ 1. ։࢝ զɿ
Machine Translated by Google ҰԼʂ
1 ‑ 1. ։࢝ ޡʂ ेࡾ · CTOɿࣄނਅతᚙੜಘಹኄසൟ䆩ʁ · ‧
ʮଟʯࣄނ֘Կఆٛʁ · Ikuoɿզ၇ਅతཁ၏ಹኄଟվᏓ䆩ʁ · վᏓਅతੋṜࠣࣄނతࠜຊݪҼ䆩ʁ ‧ զ၇ஊతੋ䬟ҰछվᏓʁ Machine Translated by Google बṜҰᴍࣕݴɼҰੋ᧷ᘃଌɻ ʢုզቮៃಓߴڃఔࢣతහ㕔ᄿ᧷ੋ不Մဟతɻʣ
1 ‑ 2.ݐ࠷ڧᅶୂ্ࣗࣕԼሢҊత༏ɿ 14 ṜੋҰݸ༝ CTO ্ࣗࣕԼత߲ ظݶݸ݄ɼʮ࠷ڧፌୂʯ ҝटཁʂ Machine
Translated by Google
֩৺ܥ౷ ʢԼจʣ 15 ഉ行 ஐܛࢹᅷ ʢจষʣ Ҡಈత ኍࠂ 1 ‑
2.࠷ڧୂޔզ၇ኺ㑌ݸ෦টืશ໌ ⋯ 㘤ଉ ਪ௨ Machine Translated by Google
ഉ行 ኍࠂ 16 *ҝྃṜݸނࣄɼզࣗݾҝ“શ໌” ኍࠂ Ikuoʂ Ҡಈత 㘤ଉ ஐܛࢹᅷ ʢจষʣ
1 ‑ 2.࠷ڧୂޔզ၇ኺ㑌ݸ෦টืશ໌ ⋯ ৽ฉᢛਪ Ҡಈ Mʂ ਪ௨Dʂ ஐܛࢹᅷ Tʂ ഉ໊Rʂ ֩৺ܥ౷Tʂ ट੮ٕज़ VPoE Kʂ (ओ) ใࠂڅ ֩৺ܥ౷ ʢԼจʣ Machine Translated by Google
ኺ㑌ݸᅶୂதநௐԦṛ, ද໌ྃެ࢘ሣࠑతॏࢹఔɻ ಉ࣌ ⋯ ⋯ զ၇ᔒ༗Կ᤻ޱɻ 17 “զ၇༗ݸ݄త࣌ؒ來औಘޭ” ಹछᆫ力ੋਅመଘࡏతɻ 1
‑ 2.࠷ڧୂޔ ༝্ࣕԼ߲త᠍ᴍ Machine Translated by Google
“ݮগࣄނᚙੜɻ” ᡒى來؆ᄸ ୠࣄመᨽ໌ɼ ṜੋҰݸڊେతྖҬɻ · զ၇ኺ䬟ཫ։࢝䏆ʁ · ਅਖ਼తੋ什ኄʁ什ኄํ๏ਅਖ਼༗㢨ॿʁ · ࣕ
⋯ ਅత༗ಹኄଟҙ֎䆩 :)ʁ 18 1 ‑ 3. ࢦಋᅶୂ ղܾᔒ༗໌֬Ҋతކ Machine Translated by Google
ఆٛʮڻਓతվᏓʯతਅਖ਼ҙٛʁ 1. ݮগ᮫伴ࣄނ 2. ࡏ৫தመ᪙ SRE త࠷Ղመ᪙ መ‧ ఆ᮫ٛ伴 KPI
Ҏվળɿ · ฏۉނোִؒ࣌ؒ (MTBF) / Ꮣ更ނো (CFR) · = ࣄނ࣍Ꮠ · ฏۉ伭෮࣌ؒ (MTTR) · = 伭෮࣌ؒ 1 ‑ 3. ࢦಋᅶୂઃఆ໌֬తඪ 19 ʮզ၇ҝ什ኄࡏṜཫʁʯṜݸᏓಘਗ਼ى來 ײँզ၇ग़৭త VPoE Machine Translated by Google
զ၇ݱࡏधཁ၏ॄኄʁ໌֬ྃʂ · P0ɿࢧԉਖ਼ࡏਐ行తࣄނ႔理 ‧ P1ɿคᛡະղܾత᮫伴行ಈ߲ ‧ P2ɿಁաम෮ࠜຊݪҼ來༬ࣄނ 20 1 ‑
3. ࢦಋᅶୂ ઃఆ໌֬త༏ઌࣄ߲ Machine Translated by Google
ୈೋ֊ஈɿޱᥒ Get Our Hands Dirty! “ࣗಈखʂ” 02 Machine Translated by
Google
· ሣ㑌ݸࣄނݺڣʢPagerDuty ݺڣʣ Ұ໊ ACT һ ‧ ሡ㑌ݸ ACT һ፮ೖ㑌ݸଈ࣌ࣄނ
‧ ՌՐࡂᚙੜࡏ䓟తҬதɼཱଈ໓Րࡂ ‧ ଈෆࡏࣗݾൣᅴɼཁ႔ཧߋ৽ɼঋڃۀߔ௨࡞ 22 ʂ ʂ ೖ႔理㑌Ұى 2 ‑ 1. P0ɿࢧԉ࣋᠃ᚙੜతࣄނ႔ 理 ࣗಈख ɹ ɹ ɹ ɹ ɹ ࣄނʂ Machine Translated by Google
SRE ෛ႔理ॴ༗໋ࣄ ଞ၇ݱࡏሡҝ“Pager Monkey ၚݺᘆࢠ”ɼ ଖ࡞ੋࡏ྇Ᏼ 2 ᴍग़ݱނো࣌҈র䳾ຊࣥ行ఠࣗ“ҝ SRE” ୈ
3 ষɿ SRE จԽ 23 2 ‑ 1. P0ɿࢧԉ࣋᠃ࣄނ႔ 理 ࣜɿPager Monkey Ṝ㘺ሣੋݸᆦश׳ հೖ㑌Ұىࣄނฒ不ೳ્ࢭࣄނతᚙੜ ⋯ Machine Translated by Google
զ၇᩸ಘྃڐଟ৴ʂ ᙛग़ݱຑ࣌ɼACT ब။ग़ݱɻ ACT ࡏࣄނᚙੜ࣌ҝզ၇ఏڙࢧ࣋ɻ ACT ʂ ਓ၇։࢝ࢥߟɿࣄނ=ACTɻ 24 2
‑ 1. P0ɿࢧԉࣄނ႔ 理 ṜੋҰछࣜ ⋯ ⋯ ୠฒඇશੋᆦࣄ Machine Translated by Google
· զ၇༗ḤሜࣄނใࠂతจԽɻ · ਙࢸྻग़༬行ಈ߲ɻ - ڻਓతʂ · ୠṜࠣฒະඃ᪦ɻ · ᔒ༗डᩋਓɻᔒ༗ፊࢭظɻᔒ༗狀ଶɻ
⋯ 什ኄ? ʁ · 㑌ݸ෦తใࠂ֨ࣜ不ಉ... ‧ ༗࣌ਙࢸҼਓࣕ異ɻ 2 ‑ 2. P1. คᛡະղܾత᮫伴 行 ಈ߲ඃҨత 行 ಈ߲ ೋेޒ Machine Translated by Google Ҽࠑɼߠఆ༗ࠣੋඃҨྃ - ҝ 什 ኄʁ
ྻग़㑌݅Ҩతɼࡏථܥ౷த᪦ · Ꮕू㑌㟨ࣄނใࠂதతॴ༗行ಈ߲ · વޙࣗಈݐཱ Jira ථᨽɼᚙૹఏ੧ʂ · ୠੋ ⋯
⋯ 㑌㟨ใࠂత֨ࣜશ不ಉɻ ‧ ݱࡏዎኄ㭎ʁ 2 ‑ 2. P1. คᛡະղܾత᮫伴 行 ಈ߲ ೋे ಹੋ不Մೳతɻ 㢨㢨զɼChatGPT ⋯ Machine Translated by Google
2 ‑ 2. P1. คᛡະղܾత᮫伴 行 ಈ߲ ೋेࣣ ࣗಈखɿखಈ理ᏐᎦ 䬞ჵʂ
զ၇खಈሡҰ年తࣄނ AI Ҡೖ Notion ࢿྉݿʂ *Ұ୴ሏҝࢿྉݿɼ䓟बՄҎಁա API ఏऔሏɻ؆ᄸࣜɻ Machine Translated by Google ៃᱛˌ1ɿ࢝ऴҎػثՄᩇత֨ࣜṶଘࢿྉʂ ڭ܇#2ɿ Ռೳɼब不ཁዑ弄䨼自己的手。
ࣗಈखɿคᛡҰະᰈ೭ࣄ Ṝؐᔒࣄʁ ʂ คᛡሏʂ ʂ 2 ‑ 2. P1. คᛡະղܾత᮫伴
行 ಈ߲ ೋेീ Machine Translated by Google ڭ܇#3ɿਓ၇ฒ不ੋࠌࢹ࡞ᴷᴷଞ၇ੋଠྃɻ 弄䨼我們的手!
· 嗯,因為 ⋯ · 㑌ݸ෦༗ࣗݾతࣄނ႔理ํࣜɻ · ‧ ೭લɼզ၇ঐࢼݐཱҰݸશެ࢘ൣᅴతڠఆʮIRFɿࣄނճ ጯᐽՍʯɻ ·
ୠੋ...ሏኺະਅਖ਼༻ա · ҝ什ኄʁ ሏөྃҰݸ෦తधٻɻ ೋे ҝ 什 ኄզ၇ؐᔒ༗Ұݸ౷Ұతશެ࢘ྲྀఔʁ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ Machine Translated by Google
զ၇Կݐཱશެ࢘ൣᅴతྲྀఔՍߏʁ · IRF ৫ྑ ‧ ሡଖॏݐҝެ࢘ൣᅴత᫊量ڃᐽՍ ‧ ྖҬ“શ໌” రิۭྃന ‧
ඞਢอ᫊࣋量ڃ ୭။ࡏՐࡂظؒ㕕ᩇἫେʁ ‧ ኺެڞᐽՍத᤻༻ྃៃաᱛᨽత෦ · ྫPagerDuty ࣄނճጯ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ ࡾे ฤ੍શެ࢘౷ҰᐽՍʂ Machine Translated by Google
2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ IRF 2.0 㚎༰ 1. ֯৭ɺܶຊ 2.
ᅡॏੑఆٛ 3. ࡞ྲྀఔ 4. ߔ௨ࢦೆ 5. ࣄނใࠂ൘ɼࣄޙੳ 31 ᩋզት㟬ྃղ᮫伴෦ ޙ查ݬ౯ยҎྃղৄࡉࢿ㘤ʂ Machine Translated by Google
· 值班 工 程師 · 值班 工 程師。將警報分類,並在必要時回報 ICɼ啟ಈ IRFʢએࣄނʣɻ
· ࣄނࢦشʢIncident Commander: ICʣ · ྖಋࣄނճጯ࡞ɻௐूඞཁਓһฒ৫ࢿ㘤ɻ ՄҎ፦ CLʢߔ௨ओʣɻ · ௨ৗੋٕज़ओ҃ఔៃ理ɻ · ଞ၇త৬不ੋղܾɼࣕੋ৫၏ܾࡦɻ · ճጯऀ · ႔理መࡍ࡞ - ྫճᕧɺઃఆᏓ更ɻ · ߔ௨ओʢCommunication Lead: CLʣ · ႔理ᢛ֎෦ར᮫ਓʢଈඇఔࢣʣ తߔ௨ɻ IRF 2.0ɿ֯৭ɺܶຊ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ ࡾेೋ ᮫伴ᴍɿIC ճጯऀ೭ؒత৬ Machine Translated by Google
IC ࡏએࣄނ࣌။၏ग़ॳ㑊తᅡॏఔᏗɻ࠷ऴతᅡॏఔሡࡏࢡᒾաఔத֬ఆɻ · SEV ‑ 1 · ֩৺༻ऀᱪᱛޭೳશࣦഊʢྫɼ৽ฉ㕕ᩇᏓಘ不可用ʣ ‧ SEV
‑ 2 · ֩৺༻ऀᱪᱛޭೳ෦ࣦഊɼ҃ࢠ༻ऀᱪᱛޭೳશࣦഊ · SEV ‑ 3 · ෦༻ऀᱪᱛޭೳࣦഊ ုૣධဟᅡॏఔࢸ᮫ॏཁ - ᅡॏࣄނጯᚭշղܾ IRF 2.0ɿᅡॏੑఆٛ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ 33 Machine Translated by Google
ࣄނኺ։࢝౸݁ଋతྲྀఔɻ = ग़݂狀ଶʢ࣋᠃Өڹʣ 1. ᚙੜ · ग़ݱɻৗ見తᨀᚙҼૉแׅ෦ॺ҃ஔᏓ更ɻ 2. ᒾଌ ·
值班 工 程師透過警報偵測到問題。開始分類。 3. ᡎ໌ · ࣄނਖ਼ࣜએɻ IRF ࡏ IC తྖಋԼ։࢝ɻ֎෦ߔ௨҈ध։࢝ɻ ‧ ग़݂ظؒɼඞਢ࣋᠃ఏڙ更৽ࢿ㘤ɻ 4.؇ղ · ࣌ফআݪҼʢྫճᕵʣ ฒఀࢭਐҰ㑊తӨڹɻ 5. ղܾํҊ‧ Ӭٱ म෮ʢྫɼम෮ࡨޡɺ更ਖ਼ࢿྉʣɻపఈࢭ݂ɻ 6. ࣄޙੳ‧ ࠜᎦ IRF 2.0ɿ࡞ྲྀఔ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ ࡾे࢛ Machine Translated by Google
IRF 2.0ɿߔ௨ࢦೆ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ ࡾेޒ · #incident ‑
irf ‑ [incidentId] ‑ [ඪ] · ٕ҃ज़ߔ௨Ҏղܾɻ ‧ ॴ༗૬᮫౼ࢿ㘤ᏅूࡏṜཫɻ ఆٛߔ௨ጯ֘ࡏԿ႔ਐ行ʢSlack සಓʣɿ ‧ #incident ‧ ༻ԙݸެ࢘更৽狀ଶҎٴᢛ֎෦ߔ௨རӹ૬᮫ऀɻ Machine Translated by Google ሡॴ༗౼ࢿ㘤ूதࡏҰݸํɼҎޙḤሜใࠂᏓಘ更Ճ༰易
౷Ұతશެ࢘ൣຊแׅɿ ‧ ఠཁ ‧ Өڹ ‧ ݪҼɺ؇ղાࢪ ‧ ࠜຊݪҼੳʢ5 ݸݪҼʣ
‧ ผੳݪҼࠜຊݪҼࢸ᮫ॏཁɻ ‧ࠜᎦࠜຊݪҼɼఆٛ行ಈ߲Ҏࢭ࠶࣍ᚙੜ ‧ ࣌ؒද ‧ ༻ػثՄᩇత֨ࣜʂ ʂ ʂ ʂ IRF 2.0ɿࣄނใࠂൣຊࣄޙੳ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ ࡾे զ၇ሣ֤෦త൘ਐ行ྃඪ४Խʢඇৗॏཁʂʣɼฒूதྃॴ༗ࣄޙੳɻ Machine Translated by Google
ࡾेࣣ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ զ၇ݐྃሏ ୠզ၇Կᩋሏஶʁ ʮṜੋզ၇ྩਓڻ୰త IRF 2.0ɻ
Ṝੋඒత ॴҎध㕕ᩇฒ९॥ Machine Translated by Google
ࡾेࣣ 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ զ၇ݐྃሏ ୠզ၇Կᩋሏஶʁ ʮṜੋզ၇ྩਓڻ୰త IRF 2.0ɻ
Ṝੋඒత ॴҎध㕕ᩇฒ९॥ Machine Translated by Google 不!
ࡾे 2 ‑ 3. P2ɿࠜຊम෮/ਪग़౷Ұతࣄނճጯྲྀఔ ࣗಈखɿਂೖ㑌Ұݸࣄނɼڧ力ጯ༻IRF2.0 Machine Translated by Google
ڭ܇#4ɿࡏۓٸگԼɼᔒ༗ਓ༗࣌ؒላश৽తڠٞɻ ཁڈ၏ฒላशʂ ៃᱛˌ5ɿ ઌࣗݾ༻ɼવޙݐཱճᰶ॥ʂ ʮ㟬ɼੋզɼIRF॑॑ɼ తɼṜ࣍զ來፦ࣄނࢦشʂ ଖଞਓɼूதਫ਼ਆٹՐʂ ʯ
࡞力㠧ʁ ಹኄ ⋯ ⋯ ࣄނᏐ量ਅతݮগྃ䆩ʁ MTTR ዎኄᒬʁ 40 ग़৭ ⋯
զ 2 ‑ 4. P2ɿࠜຊम෮/⃧ڧࣄނਗ਼Ұݸ᮫伴 來 ࣗ ⋯ Machine Translated by Google ट੮ٕज़ CTO
41 ղܾ㑌ݸधཁଟ࣌ؒʁ Ұݸ᮫伴తೝࣝɿզ၇ᔒ༗᪦ KPIʂ 2 ‑ 4. P2ɿࠜݯम෮/⃧ڧࣄނਗ਼ Machine Translated
by Google ੋతɼզ၏ྃଟʂୠੋ ⋯ Ṝݸ݄զ၇႔理ྃଟগىࣄނʁ ҃ऀ্ݸ݄ ⋯
41 ղܾ㑌ݸधཁଟ࣌ؒʁ Ұݸ᮫伴తೝࣝɿզ၇ᔒ༗᪦ KPIʂ 2 ‑ 4. P2ɿࠜݯम෮/⃧ڧࣄނਗ਼ Machine Translated
by Google ੋతɼզ၏ྃଟʂୠੋ ⋯ Ṝݸ݄զ၇႔理ྃଟগىࣄނʁ ҃ऀ্ݸ݄ ⋯ 不知道! ʂ
ࢹ᧷Խ ᏐᎦ Ꮕ ઌ၏Ṝݸɼ࠶၏ಹݸɼવޙ߾ོོʂ 43 2 ‑ 4. P2ɿࠜݯम෮/⃧ڧࣄނਗ਼ ᩋզ၇ᏐᎦɿզ၇धཁ
什 ኄ Machine Translated by Google
ᏐᎦ Ꮕ ࢹ᧷Խ ᏐᎦఆٛੋ᮫伴ʂ 2 ‑ 4. P2ɿࠜݯम෮/⃧ڧࣄނਗ਼ ᩋզ၇ᏐᎦɿզ၇धཁ 什
ኄ ࢛े࢛ Machine Translated by Google
· ࣄނతሱੑ ‧ ඪ ‧ 狀態 ‧狀態ػ ʢ զ၇
ޙ ။ ౼ ʣ ‧ ᅡॏੑ ‧ SEV 1~3ʢIRF2.0ʣ ‧ݪҼ ʢ ޙղᬶʣ ‧ ݪҼ౷ ‧ ࡏඍڃఆٛత݅܈ ‧ ݪ Ҽ ࡞ ෛ ࡌ ‧ ઢ্ɺ ઢ ಓ ⋯ 2 ‑ 4. P2ɿࠜݯम෮/⃧ڧࣄނਗ਼ࢿྉఆٛɿࣄނݐ 45 ༻ Enum ఆٛᚭՄೳଟత Fieldʂ ࣗ༝֨ࣜ༌ೖˠߴجᏐɼੳதᏗ Machine Translated by Google
ࣄނᚙੜతݪҼ ҎҰछՄੳɺՄૢ࡞తํࣜਐ行ఆٛ 2 ‑ 4. P2ɿࠜຊम෮/⃧ڧࣄނਗ਼ࣄނݐɿݪҼ 46 Machine Translated by
Google
2 ‑ 4. P2ɿࠜຊम෮/⃧ڧࣄނਗ਼ࣄނݐɿ 狀 ଶ - 狀 ଶػ ࣄނ۩༗狀ଶฒࡏሏ၇೭ؒ
- 狀ଶػʂ ه㑚㑌࣍త࣌ؒʀ᮫伴࣌ؒࢦඪࣗಈኧग़ Machine Translated by Google
2 ‑ 4. P2ɿࠜݯम෮/⃧ڧࣄނਗ਼ ࢛ेീ ࢿྉᏅूɿࣄނใࠂ 更新事故報告模板 · ሡඞరཝҐᏓڧ੍ሱੑɻ ·
ҝ狀ଶ࣌ؒ࣠৽⃧ Not ࢿྉݿ · ᩋਓ၇ه㑚狀ଶᏓԽత࣌ؒ · ଖՄػᩇ!!!!! Machine Translated by Google Ռࢿྉఆٛ໌֬ɼଇ來ݯՄҎ᯦׆ɻ ʢᙛવɼཁᏐᎦՄ৴ɻʣ
ႫԼతब؆ᄸྃɿઌṜᒬ၏ɼ࠶Ṝᒬ၏ɼવޙ߾ོོʂ 49 ᏐᎦ ࢹ᧷Խ Ꮕ ChatGPT Ұ༦೭ؒबޭྃ 2 ‑ 4.
P2ɿࠜݯम෮/⃧ڧࣄނਗ਼ Machine Translated by Google
2 ‑ 4. P2ɿࠜຊम෮/⃧ڧࣄނਗ਼ࣄނّද൘ɿՄࢹԽ᮫伴ࢦඪ શ෦ੋ→৭ʂ Machine Translated by Google
2 ‑ 4. P2ɿࠜຊम෮/⃧ڧࣄނਗ਼ࣄނّද൘ɿՄࢹԽ᮫伴ࢦඪ ҰԼʂ Machine Translated by Google શ෦ੋ→৭ʂ
2 ‑ 4. P2ɿࠜݯम෮/⃧ڧࣄނਗ਼աڈతࢿྉ䏆ʁ IRF 2.0೭લతใࠂʢ౷Ұ֨ࣜʣ · 不同部門的格式不同 · ࣗ༝֨ࣜ༌ೖɺ᠍গሱੑ
⋯ ‧ ݱࡏዎኄ㭎ʁ զ၇༗ݸ݄త࣌ؒʂ ʂ Machine Translated by Google ࠶աࡾݸ݄զ၇ब။֫ಘେ量ᏐᎦɻ ሣ䆩ʁ
2 ‑ 4. P2ɿࠜݯम෮/⃧ڧࣄނਗ਼ ಹաڈతᏐᎦዎኄ㭎ʁᙛવ - զ၇ಘࣗಈखʂ ճ෴ɿڭ܇#2ɿ Ռೳɼब不ཁዑ弄䨼自己的 Machine
Translated by Google 䬞ჵʂ զ၇खಈભҠྃҰ年తࣄނใࠂ զ၇߹࡞ɼࡏҰि㚎बྃɻ
શ෦ੋ→৭ʂ શ෦ੋ→৭ʂ 2 ‑ 4. P2ɿࠜຊम෮/⃧ڧࣄނਗ਼ࣄނّද൘ɿՄࢹԽ᮫伴ࢦඪ Machine Translated by Google
؇ղ࣌ؒ 3. ᡎ໌ ᒾଌ࣌ؒ 2. ᒾଌ౸ 1. ᚙੜ 2 ‑
4. P2ɿࠜຊम෮/⃧ڧࣄނਗ਼෭࡞༻ɿ᧺ MTTR ࡉ 4. ؇ղ ղܾత࣌ؒ 5. ቮղܾ ݱࡏզ၇ಓ࣌ؒڈҎٴզ၇ಓզ၇ࡏ䬟ʂ Machine Translated by Google
03 ୈࡾ֊ஈɿ ݮࣄނʂ ʁ Machine Translated by Google
57 զ၇ਅਖ਼ཁݮগతੋ什ኄ ࣄނᏐ量ʁ 3 ‑ 1. ݮগࣄނҙຯஶ什ኄʁ ଖੋᏅೖଛࣦ ⋯ ڐ不ੋɻṜੋ
ࣄނతӨڹ ྫᏅೖɺᡎᩆɺ։ᚙऀ ⋯ ሣ䆩ʁ Machine Translated by Google
* շऔউ - ૬ሣ༰易վਐ ሣզ၇ʢB2C ኍࠂʣ 來說,這幾乎決定了收入的影響 58 · ॖ࣌ؒ
ࣄނᏐ量 ᅡॏఔ ʢࣄނతӨڹఔʣ × ฏۉम෮࣌ؒ (MTTD + MTTM) ੋ࣌ީࢭ݂ྃΣ · ݮগࣄނᏐ量 · ߱ᅡॏఔˠ理ɼ ୠҎ߇੍ * धཁதظ力 ධဟࣄނӨڹ 3 ‑ 1. ݮগࣄނҙຯஶ 什 ኄʁ Machine Translated by Google Σ
* շऔউ - ૬ሣ༰易վਐ ሣզ၇ʢB2C ኍࠂʣ 來說,這幾乎決定了收入的影響 59 · ॖ࣌ؒ
ࣄނᏐ量 ᅡॏఔ ʢࣄނతӨڹఔʣ × ฏۉम෮࣌ؒ (MTTD + MTTM) ੋ࣌ީࢭ݂ྃΣ · ݮগࣄނᏐ量 · ߱ᅡॏఔˠ理ɼ ୠҎ߇੍ * धཁதظ力 ධဟࣄނӨڹ 3 ‑ 1. ݮগࣄނҙຯஶ 什 ኄʁ Machine Translated by Google Σ զ၇ኺṜཫ։࢝ Ṝᢛզ၇ࡏ ACT ߶ཱ࣌ॴઃఆత᮫伴Ꮘࢦඪอ࣋Ұகʂ ୠࡏزݸ݄ޙɼզ၇ሣࠑ֫ಘྃߋਗ਼తೝࣝɻ
ៃᱛˌ6ɿՌ ڃߴखհೖࣄނɼࣄނղܾಘ更շʢ......ڐʁʣ ᅡॏʁ 60 3 ‑ 2. ྟۙࣄނղܾ࣌ؒ զ၇ԿݮগMTTRʁ Machine
Translated by Google
؇ղ࣌ؒ ղܾత࣌ؒ ओཁࡏܯใྖҬɻ ᒾଌ࣌ؒ 3. ᡎ໌ 2. ᒾଌ౸ 1. ᚙੜ
5. ቮղܾ 4. ؇ղ 3 ‑ 2. ۙࣄނղܾ࣌ؒɼఏঋ MTTR ਗ਼ɿґ 狀 ଶػࡉ MTTR 㑌ݸ༗不ಉతҙٛ ฒधཁ不ಉతղܾํҊʂ Ֆඅࡏࠜम෮ᏐᎦ更ਖ਼త࣌ؒɻྲྀ ݂ቮៃఀࢭ - ݱࡏधཁతੋ ४֬ੑɼࣕ不ੋɻ ग़݂ɼ࠷᮫伴తᴷᴷୠੋ࠷༰ 易改善的。 Ṝबੋ IRF ᚙش࡞༻తํɻ Machine Translated by Google
ۙMTTDʢฏۉᒾଌ࣌ؒʣ ܯใ ‧ ⃧Ճ更ଟܯใແᖖԙࣄ ‧ ਙࢸՄೳگᏓಘ更糟 · “ա߇ൺ߇不更ղܾɻ” SREɿ Google
Կӡ࡞ੜ㗞ܥ౷ · ܯใաଟʢՄೳੋޡใʣ →ܯใർႾ→ਅመܯใඃԈ֖/ࠌུ 3 ‑ 2. ྟۙࣄނղܾ࣌ؒ 62 နࡏਐ行த զ၇ሡࡏୈ 4 ষதॏ৽౼Ṝݸ Machine Translated by Google ‧ վҝሣSLO / ࡨޡ༬ࢉফᚙग़ܯใ · Ṝ不ੋҰேҰ༦बೳղܾత
෦ॺڃԦṛ+ਪग़ IRF 2.0 㗞ੜྃڊେతӨڹʂ ౷ҰՍߏɿIRF 2.0 ‧ ໌֬తࣄނఆٛ– Կ࣌ҝࣄނ ‧
౷Ұతճጯ࡞ྲྀఔᢛߔ௨ࢦೆ ‧ ֯৭֢ɿࣄނࢦشᢛճጯऀ ‧ ճጯऀՄҎሢԙٹՐ ‧ ࣋᠃తԋशᢛ܇࿅ - Aces Ҏ࡞ଇ 3 ‑ 2. ۙࣄނղܾ࣌ؒɼۙMTTMʢฏۉ؇ղ࣌ؒʣ IRF 2.0 63 Machine Translated by Google
ڭ܇ #7ɿ 3 ‑ 3. ۙࣄނᏐ 量 զ၇Կݮগࣄނຊʁ 64 不
⋯ Machine Translated by Google ଈڃԦṛඈ行һհೖࣄނ ⋯ ࣄނᏐ量不會減少! ʂ
զ၇ቮៃऔಘᏐᎦྃɼ不ੋ䆩ʁ ʂ ग़ݱ - ࣄނّද൘ʂ ʂ 3 ‑ 3. ۙࣄނᏐ
量 զ၇धཁɿղܾළᰍ 65 Machine Translated by Google
ݱࡏզ၇ಓྃࣄނᚙੜతᴍݪҼɻ ࡏᏐᎦతࢧ࣋Լɼզ၇ਖ਼໘ղܾྃ㑌ҰݸࠜຊݪҼʂ 3 ‑ 3. ۙࣄނᏐ 量 զ၇धཁɿղܾළᰍ 66 Machine
Translated by Google
᠍ଌࢼ 67 1. ࣄނݪҼ 3 ‑ 3. ۙࣄނᏐ 量 ղܾළᰍ
Machine Translated by Google
ࣄޙ౼... ‧ ҝ什ኄະៃଌࢼब෦ॺྃʁ ‧ → Ҽҝሏೳࡏੜ㗞தਐ行ଌࢼɻ · ҝ什ኄࡏੜ㗞தʁ · →
᠍ࢿྉɺଘڥଛᆦ ⋯ · ⋯ . 68 ྃʂᩋզ၇म෮ଘڥʂ 3 ‑ 3. ݮগࣄނᚙੜํ๏1ɿະៃଌࢼबᚙ䆋౸ੜ㗞ڥ Machine Translated by Google
နࡏਐ行தɿൺզ၇૾తཁಘଟʂ ‧ ݅Ꮠ量䱾ଟɻ · 㑌ݸ෦ʢ৽ฉɺኍࠂɺجૅݐઃʣ ༗不同的धٻɼ༻ · ኍࠂੋ B2B ۀɼᢛᏅೖֻᭉ
→ धཁᜦఆ ᜦ ఆ ‧ ৽ฉੋ B2Cɼޭೳަੋ᮫伴 69 3 ‑ 3. ղܾࣄނᏐ 量 తํ๏1ɿݐߏྟ࣌ڥ Machine Translated by Google ॴ༗౦ݐى來ʁ不ݱመɼਙࢸᔒ༻ɻॴҎզ၇ኺኍࠂ։࢝ɼҼҝधٻ࠷ߴɻ
ྃʂᩋզ၇։࢝Ꮕूଌࢼ෴֖㠧ʂ 70 ᠍ଌࢼతํ๏ 2ɿᄸݩଌࢼዎኄᒬʁ · ҝ什ኄզ၇ᔒ༗ಁաᄸݩଌࢼᚙݱሏʁ · Ҽҝզ၇ᔒ༗Կ ⋯ ‧
3 ‑ 3. ۙࣄނᏐ 量 Machine Translated by Google
ฏۉ෴֖ ࣄނᏐ量 · ਐೖ᠍෴֖᪦తܥ౷ · ։⬏ PR Ҏ㗞ੜใࠂ · ៸ᄸݩଌࢼ෴֖ᢛܥ౷ࣄނ
Ꮠ 量 త᮫ᅷ 3 ‑ 3. ۙࣄނᏐ 量 ղܾ᠍ଌࢼతํ๏2ɿੳᄸݩଌࢼ෴֖ 71 Machine Translated by Google
· ଌࢼ෴֖ࣄނ೭ؒੋ൱༗᮫࿆ʁ → ੋతɼଘࡏ᮫࿆ɻ ʢ=෴֖දࣄނ更ଟʣ ‧ಹኄɿ更ߴత෴֖ਅతೳݮগࣄނ䆩ʁ → 不確定。᮫࿆ ≠ ҼՌ᮫ɻ
· ုࠑɼਂೖݚڀ෴֖/ߴࣄނܥ౷ද໌૬ࣅతࠜݯɿ ‧ Ҏሜग़ଌ ࢼ / ᔒ ༗ ଌ ࢼ จ Խ / ⋯ 3 ‑ 3. ղܾࣄނᏐ 量 తํ๏ೋɿੳᄸݩଌࢼ෴֖ 72 Machine Translated by Google ྃʂᩋզ၇ਐೖ෴֖ܥ౷ฒ㢨ॿฤሜᄸݩଌࢼʂ
զ၇㐝தྃ 3 ‑ 4 ݸ݅......ୠሏฒᔒ༗ਅਖ਼վᏓԿ౦զ၇ೝҝՌզ၇ ఏڙҰࠣࣔྫɼଖଞਓब။Ꮘ㟩...... 73 ಈखመ࡞ʂҝॴ༗౦ఴՃଌࢼ 1. ༻
SonarQube ਘፙ LOC ߴɺ෴֖తจ݅ 2. ༻ LLM 㢨ॿ㗞ੜଌࢼ 3. 3ॏෳࠑաఔɼ౸ݸ݅ୡ౸ 50% Ҏ্త෴֖ 3 ‑ 3. ղܾࣄނᏐ 量 తํ๏ೋɿݐߏᄸݩଌࢼ Machine Translated by Google
· ఏߴ෴֖ɼൣྫฒະվᏓ行ҝ ‧ धཁཆ࣋᠃ฤሜଌࢼతश׳ ‧ɿ · ᔒ༗ܹჄɼᔒ༗ڞڗၢ值 ‧ 㑌ݸਓɿۓഭతፊࢭظት來ᆫ力 ‧
ʢ2025 年 5 ݄更৽ʣɿେޠݴܕ (LLM) Մೳ။վᏓ༡ፍنଇʂ ୈ࢛ষ᠃ ⋯ 74 3 ‑ 3. ղܾࣄނᏐ 量 తํ๏ೋɿݐߏᄸݩଌࢼ Machine Translated by Google ṜੋҰݸᅶୂจԽ৫తፌɻ
#2 ࣄނݪҼ 75 ஔᏓ更 3 ‑ 3. ۙࣄނᏐ 量 ղܾළᰍ
Machine Translated by Google
· ሏ၇ෳᯑ ⋯ → ҙ֎త A/B ࡨޡஔಋகසൟग़ݱ 76 㠧ɼᩋզ၇ਗ਼理 A/B
ଌࢼޭೳඪࢽʂ · “ஔᏓ更”ɿಈଶ/ઢ্߇੍ጯ༻ఔࣜ行ҝ * ྫ A/B ଌࢼޭೳඪهɺੜ㗞ଌࢼ ‧ զ၇༗㚎෦ฏ༻ԙṜ兩ऀ 3 ‑ 3. ۙஔ 更 վࣄނతᏐ 量 Machine Translated by Google ‧
ᢛฏᅶୂ߹࡞ɼ၏ग़ྃڐଟվਐʂ 77 3 ‑ 3. ۙஔ更վࣄނతᏐ量 · ൷࣍႟আະ༻ʢ༬ઃʣ తޭೳඪࢽ ‧
ݐཱޭೳඪࢽత༻ࢦೆ ‧ Ճڧᱛᨽᬓा ‧ ʢࡨޡతஔಋகղੳࡨޡ่௵ ⋯ ) Machine Translated by Google
#3 ࣄނݪҼ 78 ઢ൷࣍႔理 جຊ্ɼFlink 3 ‑ 3. ۙࣄނᏐ 量
ղܾළᰍ Machine Translated by Google
· Ұଯઢ串ྲྀ Flink ࡞ۀ ⋯ ‧ ྫث → Kafka →
Flink → Scyllaɺ ClickHouse ⋯ 79 · ጯ༻ᅶୂ᠍ Flink ሢՈ → ಋகසൟग़ݱᏈೳɺॏ৽啟ಈɺແ ᄸݩଌࢼɺࡨޡ ྃʂᩋզ၇Ұىվ Flink ฏ㠧ʂ 3 ‑ 3. ۙઢ൷࣍తࣄނᏐ 量 ɿFlinkʢ։ݯ 串 ྲྀ႔ 理 ݿʣ Machine Translated by Google ‧ ‧ զ၇༗㚎෦ฏ
· վਐྃฏᢕຊ · ɹɹ‧ 更好的 ༻ऀհ໘ɺࣗಈԽ෦ॺ · ഓҭ࠷Ղመ ‧ ఏڙ࠷
Ղመจ݅ ‧ ఏڙൣຊሢҊʢแׅଌࢼʂʣ · ሡॏߏ PR ၚૹࢸ֤ݸݩ݅ ‧ መ࡞࠷Ղመᢛଌࢼ ᢛฏᅶୂ߹࡞ɼվਐฏٴଖจ݅ʂ 80 3 ‑ 3. ۙઢ൷࣍తࣄނᏐ 量 Machine Translated by Google
ฏۉम෮࣌ؒ ⋯ 81 ‑ 48% ݮগʂ ʂݮʂ ʂ ʂ ACT
࣌ᢛ ACT લ ࣄނᏐ量 ⋯ ⃧Ճ32%ʂ ʂ 3 ‑ 4. ݁Ռɿզ၇ਅతሡࣄނᚙੜʮݮʯ ྃ 䆩 ʁ Machine Translated by Google
ฏۉम෮࣌ؒ ⋯ 82 ‑ 48% ݮগʂ ʂݮʂ ʂ ʂ ACT
࣌ᢛ ACT લ ࣄނᏐ量 ⋯ ⃧Ճ32%ʂ ʂ 3 ‑ 4. ݁Ռɿզ၇ਅతሡࣄނᚙੜʮݮʯ ྃ 䆩 ʁ Machine Translated by Google ҰԼʂ
ີҙधཁ࣋᠃力。 ࣄނଖመ不ੋࡏ⃧Ճ䆩 ⋯ ʁ 3 ‑ 4. ݁Ռɿզ၇ਅతሡࣄނᚙੜʮݮʯ ྃ 䆩
ʁ 83 Machine Translated by Google · 12 ݄తᰡঋੋقઅੑత䆩ʁ · ၊ߴๆˠ࠷ޙҰࠁతᏓԽʁ · IRF2.0ਪग़༗෭࡞༻䆩ʁ · ໌֬ఆٛˠ更ଟᒾଌʁ · അࢩབతṁɿ · “Ռ༗IRFɼ ಹኄॴ༗ࣄى來૾ੋҰى ࣄނ” · 1 ݄೭ޙɼ։࢝ఄݱԼ਼߱
84 · ᰖஶվળ MTTMitgate · ײँIRF2.0తڧେʂ · ୠMTTDetectฒະվળ · ᒾଌနવੋҰ߲ፌ
3 ‑ 4. ݁Ռɿզ၇ਅతሡࣄނᚙੜʮݮʯ ྃ 䆩 ʁ 㠥Ұํ໘ɼMTTR ݮྃʂ Machine Translated by Google ֬መײड౸ྃ ᏓԽత಄ʂ
ᅡॏఔࡉᔒ༗ॏେᏓԽ ʢࣄނᏐ量↑ʣ xʢղܾ࣌ؒ↓ʣ → Өڹུ༗Լ߱ 3 ‑ 4. ݁Ռɿզ၇ਅతሡࣄނᚙੜʮݮʯ ྃ
䆩 ʁ ᱪධဟ 85 զ၇ฒᔒ༗ሡࣄނᚙੜݮ ⋯ વࣕɼፌੋᰖࣕ易見తɼվਐతجૅቮៃᇌఆʂ Machine Translated by Google ᩋզ၇መݱሏ
ႫԼతɼҎٴԼ來త ୈ࢛֊ஈɿ 04 Machine Translated by Google
զ၇Ӭԕ不Մೳሡࣄނᚙੜ߱ҝྵɻ 87 ܾ不 ⋯ 4 ‑ 1.ґવଘࡏతፌɿզ၇ݮগࣄނ ୠੋ ⋯ Machine
Translated by Google
4 ‑ 1. Ⴋᰨፌɿ෩ᯃ 理 ᢛ༬ܯզ၇ਅతೳ၏౸ྵ෩ᯃ䆩ʁ ҃ऀ ɹ ɹ ɹ
ɹ ɹ 㘸զ၇ጯ֘၏౸䆩ʁ 88 ݱመگੋ ṜӬԕ不။ᚙੜ ҝྃਅਖ਼ݮগࣄނᚙੜ ⋯ ‧ ఀࢭᚙޭೳʁ ɹ‧ → ؇ຫࢮ · ༬धཁՖඅແݶతຊʢਓ力ɺ࣌ؒʣʁ · ຊӽߴɼࣄނᚙੜՄೳӽ... ‧ → ੋ൱࣋᠃ଌࢼ౸զ၇ײ᧷ 100%ʮ҆શʯʁ Machine Translated by Google
量化我們的෩ᯃঝडೳ力 ฒ༻ሏ來߇੍զ၇डతࣄނᏐ量ɻ 89 · ୠੋɼզ၇Կ࠽ೳፙ౸ʮਖ਼֬ʯతฏߧᴍ䏆ʁ ‧ଈ㑌ݸܥ౷߲҃不ಉ ‧զ၇ՄҎೖతຊ ‧ Մडత෩ᯃਫฏʢ㲈 ࣄނᏐ量ɺࣦഊ
ʣ ‧ ኍࠂੋ B2B తɼᢛᏅೖ૬᮫ → धཁݎ൬ੴ ‧ ৽ฉੋ B2C → ަୈҰʂ 4 ‑ 1. Ⴋᰨፌɿ෩ᯃ 理 ܯใզ၇رฏߧަɺ࣭ɺຊ ࣄނ ෩ᯃɻ Machine Translated by Google
· 不再有風險 · SLO = Service Level Objectiveɿ ʮଟগނোੋՄҎडతʁʯ ·
ྫ 99.9% Մ༻ ‑ > ҙຯஶ 0.1% తނ োੋʮҸڐతʯ · ሡඪෟՃ౸ SLI өਅመ UX ଛతࢦඪ · Error Budgetɿʮզ၇ؐႫԼଟগࣦഊۭؒʯ · ‧ ᙛ༬ࢉႫᰨ࣌ →զ၇ՄҎঝ፦෩ᯃ · ‧ ଈੋେᢇతᚙੋެฏత · ༬ࢉᚭ࣌ →ແ๏ঝ፦෩ᯃɿ༻ऀᱪᱛቮៃड౸Өڹ 90 ੋ࣌ީ์ຫྃ ჩߟɿ መ࡞ SLO Google SRE 4 ‑ 1. Ⴋᰨፌɿ෩ᯃ 理 ᢛܯใSLO ᢛࡨޡ༬ࢉɿࢹ᧷Խ෩ᯃঝ डೳ 力 ࡨޡ༬ࢉᩋզ၇ೳ夠ҎᏐҐํࣜදୡ෩ᯃঝडೳ力ɻ 理論上......Ṝᡒى來૬ᙛՄᯪɻ Machine Translated by Google
· ࡨޡ༬ࢉշফ࣌ᚙग़ܯใɻ ‧ ྫɼجԙফతܯใ ‧Ռࠌུሏɼࡨޡ༬ࢉब။ᚭ ‧ ҧਫ४ඪ (SLO ) ‧Ṝҙຯஶਅਖ਼త༻ऀᱪᱛडଛʂ༻㖽ड౸Өڹʂ
‧ແ๏ࠌུ - ṜੋҰݸࣄނʂɹჩ ߟ ɿ ᮫ԙ SLO తܯใᡒى來不 91 4 ‑ 1. Ⴋᰨፌɿ෩ᯃ 理 ᢛܯใվળܯใ - ܯใ=ࣄނ Machine Translated by Google ࡨʂੋ࣌ީṜࠣ SLO མመ౸Ґྃʂ
· ఆٛ༗Ꮘత SLO ฒ不༰易 · ‧ Biz PdMฒ不័ੋ༗Ҋ · ఔࢣᔒ༗࣌ؒመ࡞
SLO · ‧ ଞ၇ਙࢸፙ不౸࣌ؒሜᄸݩଌࢼʂ · ‧ ଈզ၇ઃఆྃሏ၇ ʢመࡍ্զ၏ྃҰࠣ ⋯ ) ‧ · Ռᔒ༗ਓଚॏ SLOɼಹؐ༗什ኄҙٛ䏆ʁ 92 4 ‑ 2. Ⴋᰨፌɿ઼৫จԽզ၇ঐࢼࡏҰࠣํਪग़ SLO ɼୠੋ ⋯ Machine Translated by Google ᔒ༗᯦丹ົ ⋯
զ၇رሡ SLO ʢ࠷ऴੋ SRE తࢥҡํࣜʣ ༥ೖզ၇తఔจԽதɻ 93 4 ‑ 2.
Ⴋᰨፌɿ઼৫จԽզ၇Կᩋ SLO ਅਖ਼ᚙش࡞༻ʁ ‧ ࠷ऴɼṜऔܾԙզ၇ਅਖ਼ॏࢹ什ኄ ‧ ʮզ၇ੋ൱૬৴ฏߧຊ෩ᯃᢛ“SLO 值得嗎?” Machine Translated by Google ‧ զ၇धཁશެ࢘ॴ༗ਓతჩᢛ ‧ धཁҰछจԽํ๏
SRE DevOps ੋҰछจԽ ሏ၇不။ࡏҰఱ೭㚎ាࠜɻ Ṝधཁਫɺ ৺࣋᠃త力ɻ 94 4 ‑
2. Ⴋᰨፌɿ઼৫จԽզ၇Կᩋ SLO ਅਖ਼ᚙش࡞༻ʁ ‧ ༝Լ্ࣕɿ 行 ಈ ‧ ڭҭഓ܇ఔࢣɺۀਓһɺ㗞ៃ理ᩋ㑌ݸਓჩᢛਐ來 ‧ ্ࣗࣕԼɿ ߴ ‧. ଞ၇֬መࢧ࣋ SRE · ਘٻྖಋతࢧ࣋ࢦಋ Machine Translated by Google
զ၇ҝظݸ݄త ACT ଈሡ݁ଋɻ Ṝࠣधཁ࣋᠃త力 95 զ၇Կอ࣋Ṝछ಄ɼ ฒࡏ ACT ղࢄޙጯሣႫᰨతፌʁ 4
‑ 3. Լ 來 ੋ 什 ኄ ⋯ Machine Translated by Google ‧ ፌґવଘࡏɿሡSRE҆౸ SmartNews తఔจԽத ‧ መࢪฒҡޢ SLO ‧ Ҏٴ更ଟ... ‧ ఏߴՄ᧺ੑ ‧ ᪦ฒ࠾औ行ಈ DORA ࢦඪ...
ACT ݁ଋޙɼલһฦճᅶୂฒར༻ X% త࣌ؒ᠃ਐ行 SRE ࡞ զ᧷ಘṜᡒى來߹理 ⋯ զ၇֘Կղࢄ ACTʁ
ఏҊɿ“ࢄࣜ SRE ᅶୂ” 4 ‑ 3. Լ 來 ੋ 什 ኄ ⋯ 96 ҃ڐʁ Machine Translated by Google
զ၇֘Կղࢄ ACTʁ ᅶୂతᥒঌ 4 ‑ 3. Լ 來 ੋ 什
ኄ ⋯ 97 ؐ༗ଟࣄະᴷᴷୠฒ不ޙչʂ Machine Translated by Google · ඃڋ㘺 · ‧ ᔒਓ SRE ᙛ࡞ࣗݾతશ৬࡞ɻ · ‧ ࣕʮX%ʯ త ࣌ ؒ ⋯ ੋతɼṜኺ來不ੋਅత༗Ꮘɻ · զ၇తܾఆɿ · ‧લ ACT ။һሡ᠃ڠॿਪኍ SREɼୠզ၇။Ֆ࣌ؒݐཱҰࢧሢత SRE ᅶୂɻ զ၇࡞ҝҰݸᅶୂ၏ग़ྃṜݸܾఆɻ
4 ‑ 3. Լ 來 ੋ 什 ኄ ⋯ 98
զ၇తڻਓᏓԽʂ զ၇࡞ҝ ACT తʢᢰతʂʂʣ ݸ݄తቮៃ݁ଋɻ զ၇ਅతྃʮڻਓతվᏓʯ䆩ʁ㘸መ ⋯ ⋯ զ不֬ఆɻ ୠզ၇֬መײ᧷ ඇৗײँզతୂ༑၇աڈݸ݄తฃፌʂ Machine Translated by Google “զ၇ቮៃᬏग़ྃ௨ԟ SRE తອཱྀఔతୈҰ㑊ʂ”
䓟తڻਓվᏓʂ ။ٞ݁ଋޙɼ㟬來౸㭎ެࣨɼ䷩㘸ɿ ⋯ 從哪裡開始呢? 99 4 ‑ 3. Լ 來
ੋ 什 ኄ ⋯ رຊ࣍՝ఔೳሣ ࠣਓ༗㢨ॿ Machine Translated by Google “㠧 ኺࠓఱ։࢝ɼ㟬త࡞बੋݮগࣄނɻ”
ײँ䓟త᮫ʂ Machine Translated by Google
101 ჩߟ • Seeking SRE: Conversations About Running Production Systems
at Scale • Site Reliability Engineering: How Google Runs Production Systems • SRE Google Workbook • Effective DevOps: Building a Culture of Collaboration, Affinity, and Tooling at Scale • Fearless Change: Patterns for Introducing New Ideas