Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Navigating Team Friction

Lara Hogan
April 03, 2018
13k

Navigating Team Friction

Resources and links: http://larahogan.me/team-friction/

Friction is a common, and necessary, part of team growth—but when left unchecked, team friction is unhealthy for you, your coworkers, your company, and ultimately your end users.

In this presentation, I draw on my experiences at organizations large and small to illuminate the sources of team tension, how you can better understand and manage unexpected teammate reactions, and the best ways to give actionable feedback without escalating drama. Your coworkers, your organization, your users, and you will reap the benefits.

Lara Hogan

April 03, 2018
Tweet

Transcript

  1. L A R A H O G A N

    View full-size slide

  2. FORMING
    STORMING
    NORMING
    PERFORMING

    View full-size slide

  3. STORMING
    NORMING

    View full-size slide

  4. Brains
    1
    2
    3
    Feedback
    Team Processes

    View full-size slide

  5. Don’t worry,
    I got this!

    View full-size slide

  6. Improvement/Progress
    2

    View full-size slide

  7. Equality/Fairness
    4

    View full-size slide

  8. Predictability
    5

    View full-size slide

  9. Significance
    6

    View full-size slide

  10. understood valued

    View full-size slide

  11. FORMING
    STORMING
    NORMING
    Feedback
    Core Needs

    View full-size slide

  12. F E E D B A C K

    View full-size slide

  13. question
    or
    request
    + +

    View full-size slide

  14. question
    or
    + +

    View full-size slide

  15. impact open
    question
    + +
    observation

    View full-size slide

  16. FORMING
    STORMING
    NORMING
    Team Processes
    PERFORMING

    View full-size slide

  17. T E A M P R O C E S S E S

    View full-size slide

  18. charters docs

    View full-size slide

  19. Eng Manager
    drives “who”
    Product
    Manager
    drives “what”
    Tech Lead
    drives “how”
    EM ∩ EL ∩ PM:
    drive “why”

    View full-size slide

  20. Product Manager
    drives “what”
    Tech Lead
    drives “how”
    Product Manager + Tech Lead
    scope and estimate
    project work

    View full-size slide

  21. #WOCinTech Chat

    View full-size slide

  22. FORMING
    STORMING
    NORMING
    PERFORMING
    Team Processes Feedback
    Core Needs

    View full-size slide