Navigating Team Friction

Resources and links: http://larahogan.me/team-friction/

Friction is a common, and necessary, part of team growth—but when left unchecked, team friction is unhealthy for you, your coworkers, your company, and ultimately your end users.

In this presentation, I draw on my experiences at organizations large and small to illuminate the sources of team tension, how you can better understand and manage unexpected teammate reactions, and the best ways to give actionable feedback without escalating drama. Your coworkers, your organization, your users, and you will reap the benefits.

Transcript

1. L A R A H O G A N
4. FORMING STORMING NORMING PERFORMING
5. STORMING NORMING
6. Brains 1 2 3 Feedback Team Processes
7. B R A I N S
10. Don’t worry, I got this!
11. Core Needs 6
12. Belonging 1
13. Improvement/Progress 2
14. Choice 3
15. Equality/Fairness 4
16. Predictability 5
17. Significance 6
18. B I C E P S
20. Desk Moves
21. understood valued
22. FORMING STORMING NORMING Feedback Core Needs
23. F E E D B A C K
24. equation
25. observation
26. impact +
27. question or request + +
28. question or + +
29. impact open question + + observation
30. medium
31. FORMING STORMING NORMING Team Processes PERFORMING
32. T E A M P R O C E S S E S
34. charters docs
35. Eng Manager drives “who” Product Manager drives “what” Tech Lead drives “how” EM ∩ EL ∩ PM: drive “why” ∩
36. Product Manager drives “what” Tech Lead drives “how” Product Manager + Tech Lead scope and estimate project work
37. #WOCinTech Chat
38. FORMING STORMING NORMING PERFORMING Team Processes Feedback Core Needs