240516_Nihonbashi_P-Cube_Quality_And_Quality_Culture_Cultivation_Cycle

Nihonbashi Test Talk #2 で登壇した資料です。
グロービスQAチームの考えたP^3 Quality (P-Cube Quality) の概略と品質文化醸成のサイクルの検討をしています。
Written in Japanese

Transcript

1. Mark Ward, 2024-05-16, 20 min, #nihonbashitesttalk P3 Qualityͱ඼࣭จԽৢ੒ͷαΠΫϧ @mkwrd from Markin' Quality in Nihonbashi Test Talk #2
2. • ΤϯδχΞ ‣ ओཁྖҬ͸ιϑτ΢ΣΞ඼࣭อূʢQuality AssuranceʣͱΞδϟΠϧ։ൃ ‣ QAɾΞδϟΠϧ։ൃʹ܎Δ૊৫ࢧԉɾߨԋɾࣥචɾ຋༁ͳͲ ✓ ʰLEADING QUALITYʱͳͲΛ຋༁ ‣ 2022೥9݄άϩʔϏεܦӦେֶӃमྃʢMBAʣ MarkͰ͢ɻ ຊۀ ෭ۀ ओ࠻ɹ ⬅৽ϩΰ🎉 @mkwrd from Markin' Quality
3. w ඼࣭จԽΛՄࢹԽ͢Δʮ඼࣭φϥςΟϒʯ
   w ϓϩμΫτͷ੒ख़౓ͱඞཁͳ඼࣭ͷมભ
   w ૊৫ͷ඼࣭ϦʔυΛͲ͏΍͍͔ͬͯ͘
   ͳͲͳͲɺΊͣΒ͍͠τϐοΫΛѻ͍ͬͯ·͢ ࢴॻ੶ɾిࢠॻ੶ͱ΋ʹ޷ධൃചதʂ ʰLEADING QUALITYʱग़൛0.5प೥ʂ @mkwrd from Markin' Quality
4. จԽ ઓུ ݁࿦ϑΝʔετ @mkwrd from Markin' Quality People Process Product ΋ ΋ ސ٬΁ͷՁ஋Λ΋ͨΒ͠ɺاۀͷଘࡏཧ༝Λࣔͨ͢Ίʹ ͲͪΒ΋େ੾Ͱ͋Γ҆қʹʮ஌ͬͯΔʯͱย͚ͮͣɺ վΊֶͯΜͰ࢓ࣄʹऔΓࠐΉͱྑ͍͜ͱ͕͋Γͦ͏Ͱɺ άϩʔϏεͷQAνʔϜ͸P3 QualityΛߟ͑·ͨ͠ɻ
5. Concept: P3 Quality [piː kjúːb] Process Product ϓϩηε඼࣭ ϓϩμΫτ඼࣭ ඼࣭จԽ ඼࣭ઓུ ϐʔϓϧ඼࣭ @mkwrd from Markin' Quality • ਓࡐҭ੒ɾೳྗ։ൃ • νʔϜϏϧσΟϯά • ࠾༻ɾධՁ ͳͲ ޲্ࢪࡦ • ։ൃϓϩηεվળ • ໨తͷ໨ઢ߹Θͤ • ଞ෦ॺͱͷ࿈ܞ ͳͲ ޲্ࢪࡦ • ςετ • ސ٬ϑΟʔυόοΫ • UXվળ ͳͲ ޲্ࢪࡦ People Dev QA etc.
6. ͻ͔ͨ͞ͿΓʹɺ ʢφϥςΟϒͰ͸ͳ͘ʣ ɹɹɹɹɹɹɹͷ࿩Ͱ͢ɻ @mkwrd from Markin' Quality ඼࣭จԽ ©︎ 
   εΫ΢ΣΞɾΤχοΫε
7. ʮจԽʯͬͯ
   ͳΜͰ͠ΐ͏͔ʁ
8. ʮจԽʯͬͯ
   Θ͔Γ͖ͬͨ΋ͷͰ͠ΐ͏͔ʁ
9. I know nothing except the fact of my ignorance. จԽΛѻ͏ʹ͸ɺ·ͣɺจԽͱ͸Կ͔ɺจԽʹؚ·ΕΔ ΋ͷͱ͸Կ͔ɺจԽʹΞΫηε͢Δʹ͸Ͳ͏͢Ε͹ྑ͍ ͔Λཧղ͠ͳ͚Ε͹ͳΒͳ͍ɻ͜ͷΑ͏ͳ֓೦Λ؆ུԽ ͠ա͗Δͷ͸େมةݥͰ͋Δɻݱ࣮ʹ͸จԽͷද໘తͳ ෦෼Λͳ͚ͧͬͨͩͳͷʹɺࣗ෼͸จԽΛ؅ཧ͍ͯ͠Δ ͷͩͱ͍͏ݬ૝ʹਁͬͯ͠·͍͔Ͷͳ͍͔Βͩɻͦ͏ͳ Δͱɺ໨తͱ͢Δ૊৫վֵΛୡ੒͢Δ͜ͱͳͲͰ͖͸͠ ͳ͍ɻ ΤυΨʔɾγϟΠϯʢɾݪஶʣ 
 ʰاۀจԽʦվగ൛ʧμΠόʔγςΟͱจԽͷ࢓૊Έʱʢന౧ॻ๪ʣ @mkwrd from Markin' Quality
10. ͦͷ͏͑Ͱɿ௨Γͷʮ૊৫จԽʯఆٛ ʮ૊৫จԽʯʹ͸ɺͩΕʹͰ΋ڞ௨͢Δ໌֬ͳఆٛ ͸ͳ͍ɺͱ͍͏ͷ͕௨આʹͳ͍ͬͯΔɻʢதུʣ͢ ΂ͯͷ࿦ऀʹڞ௨͍ͯ͠Δ෦෼ͱͦ͏Ͱͳ͍෦෼͕ ͋ΔΑ͏ʹࢥΘΕΔɻ ࠤ౻࿨ʢʣ 
 ʰ೔ຊܕاۀจԽ࿦ʱʢܚጯٛक़େֶग़൛ձʣ @mkwrd from Markin' Quality ͋Δάϧʔϓʹڞ༗͞Ε͍ͯΔʢsharedʣ 1. ৴೦ɾՁ஋؍ͷΈ 2. ߦಈύλʔϯ΋ؚΉ
11. ࠤ౻࿨ͷʮ૊৫จԽʯͷఆٛ ຊॻͰ͸૊৫จԽΛʮͦͷάϧʔϓͷϝϯόʔʹڞ ༗͞ΕͨجຊతՁ஋؍ͱɺ͔ͦ͜Βੜ͡Δߦಈύλ ʔϯͷ͜ͱͰ͋Δʯͱఆٛͨ͠ɻ ࠤ౻࿨ʢʣ 
 ʰ೔ຊܕاۀจԽ࿦ʱʢܚጯٛक़େֶग़൛ձʣ @mkwrd from Markin' Quality ͋Δάϧʔϓʹڞ༗͞Ε͍ͯΔʢsharedʣ 1. ৴೦ɾՁ஋؍ͷΈ 2. ߦಈύλʔϯ΋ؚΉ
12. ΤυΨʔɾγϟΠϯͷʮจԽʯͷఆٛ จԽͱ͸ڞ༗͞Εͨ҉໧ͷԾఆͷύλʔϯͰ͋Δɻ ҉໧ͷԾఆͱ͸ɺ֎෦ʹదԠͨ͠Γɺ಺෦Λௐ੔͠ ͨΓͱ͍ͬͨ໰୊Λղܾ͢Δࡍʹ૊৫ֶ͕शͨ͠ํ ๏Ͱ͋ΔɻͦΕΒ͸૊৫ʹΑͬͯঝೝ͞Εɺʢத ུʣ఻͑ΒΕΔɻ ΤυΨʔɾγϟΠϯʢɾݪஶʣ 
 ʰاۀจԽʦվగ൛ʧμΠόʔγςΟͱจԽͷ࢓૊Έʱʢന౧ॻ๪ʣ @mkwrd from Markin' Quality ͋Δάϧʔϓʹڞ༗͞Ε͍ͯΔʢsharedʣ 1. ৴೦ɾՁ஋؍ͷΈ 2. ߦಈύλʔϯ΋ؚΉ
13. ඼࣭จԽ ૊৫จԽ͸඼࣭จԽΛ 
 แؚ͠ɺӨڹΛ༩͑Δ ඼࣭จԽͱ૊৫จԽͷ֊૚ߏ଄ ૊৫จԽ ඼࣭จԽ͕૊৫จԽΛ 
 ม͑Δ͜ͱ͸೉͍͠ @mkwrd from Markin' Quality ඼࣭จԽࢼ࿦
14. จԽͷ૚͸΋ͪΖΜ΋ͬͱଟ͍ കᖒਖ਼ʢʣ 
 ʰ૊৫จԽɹܦӦจԽɹاۀจԽʱʢಉจؘग़൛ʣ @mkwrd from Markin' Quality ඼࣭จԽ ૊৫จԽ ܦӦจԽ اۀจԽ Ձ஋ اۀͷ 
 ଘࡏཧ༝ ઓ
    ུ
15. ૚͸ଟ͍͕؆୯ͷͨΊʮ૊৫จԽʯΛ୅දͱ͢Δ കᖒਖ਼ʢʣ 
 ʰ૊৫จԽɹܦӦจԽɹاۀจԽʱʢಉจؘग़൛ʣ @mkwrd from Markin' Quality ૊৫จԽ͕૊৫ߦಈͷ͋Γํͱ૊৫׆ಈͷ੒ՌʹଟେͳӨڹΛٴ΅͢ ͜ͱʜʜ͜Ε͸ཁ͢Δʹʮ૊৫จԽ͸ػೳ͢Δʯͱ͍͏͜ͱͰ͋Δɻ
    ͦΕ͸ܦӦจԽɺاۀจԽʹ͍ͭͯ΋ಉ͜͡ͱͰ͋Δɻʜʜ͜͜Ͱ͸ ૊৫จԽʹ୅දͤͯ͞จԽͷػೳΛઆ໌͢Δ͜ͱʹ͢Δɻ
16. จԽ ઓུ ઓུΛ࣮ݱ͢ΔͨΊʹ 
 ૊৫͸จԽΛҭΉ จԽ͸ઓུΛ༰қʹ 
 ࣮ߦෆೳʹͰ͖Δ จԽͱઓུ͸૊৫ͷ྆ྠ @mkwrd from Markin' Quality ඼࣭จԽࢼ࿦
17. ඼࣭จԽ ඼࣭จԽͷྠֲ ૊৫จԽ ૊৫ઓུ ඼࣭ઓུ ม͑Δͷ 
 ೉͍͠ ํ਑ʹٯΒ͑ͳ͍ Өڹྗ 
 ࣋ͯͦ͏ʁ @mkwrd from Markin' Quality ඼࣭จԽࢼ࿦
18. 1. ੹೚φϥςΟϒʢThe Ownership Narrativeʣ 2. ςετφϥςΟϒʢThe "How-to-test" Narrativeʣ 3. Ձ஋φϥςΟϒʢThe Value Narrativeʣ ͭͷ඼࣭φϥςΟϒ จԽ ʹߟ͑ΒΕɺ 
 ɹޠΒΕ͍ͯΔ͜ͱ φϥςΟϒ ʹ௚઀ݕ஌Ͱ͖ͳ͍ @mkwrd from Markin' Quality
19. ඼࣭จԽ ඼࣭จԽৢ੒ͷαΠΫϧ ૊৫จԽ ૊৫ઓུ ඼࣭ઓུ ੹೚φϥςΟϒ
    ςετφϥςΟϒ
    Ձ஋φϥςΟϒ ͲΜͳՁ஋Λ
    ΋ͨΒͨ͠Β
    ͏Ε͍͔͠ʁ ্ҐจԽͷ 
 มԽ͕Өڹ ͞ΒͳΔ
    ݕ౼ɾཱҊ
    ͓Αͼਪਐ ͞ΒͳΔ
    ݕ౼ɾཱҊ
    ͓Αͼਪਐ Ձ஋Λ΋ͨΒ͢ઓུΛ 
 ࣮ݱ͢ΔจԽ͸ʁ Ձ஋Λ΋ͨΒ͢ઓུΛ 
 ࣮ݱ͢ΔจԽ͸ʁ ઓུ࣮ݱʹ 
 ޲͚ͨจԽͷ 
 ৢ੒ ઓུ࣮ݱʹ 
 ޲͚ͨจԽͷ 
 ৢ੒ ͲΜͳՁ஋Λ
    ΋ͨΒ͢Α͏
    ඼࣭ઓུΛඳ͔͘ʁ ΑΜͰͶˠ @mkwrd from Markin' Quality ྑ͍͜ͱ͚ͩΛࣔ͢ਤ͚ͩͲ 
 ઓུʹ൓ൃͯ͠จԽ͕ؤͳʹ 
 ಈ͔ͳ͍͜ͱ΋͋Δ͔΋Ͷɻ
20. Concept: P3 Quality [piː kjúːb] Process Product ϓϩηε඼࣭ ϓϩμΫτ඼࣭ ඼࣭จԽ ඼࣭ઓུ ϐʔϓϧ඼࣭ @mkwrd from Markin' Quality • ਓࡐҭ੒ɾೳྗ։ൃ • νʔϜϏϧσΟϯά • ࠾༻ɾධՁ ͳͲ ޲্ࢪࡦ • ։ൃϓϩηεվળ • ໨తͷ໨ઢ߹Θͤ • ଞ෦ॺͱͷ࿈ܞ ͳͲ ޲্ࢪࡦ • ςετ • ސ٬ϑΟʔυόοΫ • UXվળ ͳͲ ޲্ࢪࡦ People Dev QA etc.
21. จԽ ઓུ ؔ܎ͷ࣭ ࢥߟͷ࣭ ߦಈͷ࣭ ݁Ռͷ࣭ ʦى఺ʧ ੒ޭ॥؀ϞσϧʢμχΤϧɾΩϜʣʹরΒ͢ @mkwrd from Markin' Quality People Process Product
22. จԽ ઓུ ݁࿦ϥετ @mkwrd from Markin' Quality People Process Product ΋ ΋ ސ٬΁ͷՁ஋Λ΋ͨΒ͠ɺاۀͷଘࡏཧ༝Λࣔͨ͢Ίʹ ͲͪΒ΋େ੾Ͱ͋Γ҆қʹʮ஌ͬͯΔʯͱย͚ͮͣɺ վΊֶͯΜͰ࢓ࣄʹऔΓࠐΉͱྑ͍͜ͱ͕͋Γͦ͏Ͱɺ άϩʔϏεͷQAνʔϜ͸P3 QualityΛߟ͑·ͨ͠ɻ
23. Mark Ward, 2024-05-16, 20 min, #nihonbashitesttalk P3 Qualityͱ඼࣭จԽৢ੒ͷαΠΫϧ in Nihonbashi Test Talk #2 @mkwrd from Markin' Quality